This documentation supports the 20.02 version of Remedy Action Request (AR) System.

To view an earlier version, select the version from the Product version menu.


Allowing users to select a view based on preferences

You can create an alternate view of an existing view that can dynamically open at runtime for specific users. The user controls the view selection by setting the Open Window View Extension field in the user preferences. The alternate view must start with the same prefix as an existing view.

For example, if an existing view has the label Inventory, an alternate view can have the label Inventory_Large Font. Select Inventory in the Form View field of the active link, and instruct users to specify _Large Font in the Open Window View Extension field in user preferences.

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