As a tenant administrator, you can use the following table to configure the product and enable operators and service designers to use the product to monitor and investigate service impact and situations.
Set up user accounts and provide access to users
Configure your identity provider to set up users and user groups, and assign specific permissions to them by using BMC Helix Portal.
|Roles and permissions
Enable AIOps features
Enable AIOps features to monitor and investigate AIOps Situations, perform root-cause isolation of impacted services, and enable communication with BMC Helix Intelligent Automation.
|Enabling the AIOps features
Enable notifications in Microsoft Teams
Create notifications to send messages or cards to operators in Microsoft Teams, who can navigate to BMC Helix AIOps directly from Microsoft Teams.
|Enabling notifications in Microsoft Teams
Model Service Blueprints
Create and manage blueprints, which are predefined service templates that can be used as standalone services or as building blocks within a larger service.
|Modeling service blueprints
Create and manage service models in BMC Helix AIOps.