This documentation supports the 23.3 version of BMC Helix CMDB, which is available only to BMC Helix customers (SaaS).

To view an earlier version, select the version from the Product version menu.

23.3 enhancements and patches

Review the BMC Helix CMDB 23.3 enhancements and patches for features that will benefit your organization and to understand changes that might impact your users.

Related topics

Known and corrected issues

Release notes and notices

Additional BMC Helix ITSM enhancements Open link

VersionSaaSOn premisesFixed issuesUpdates and enhancements
23.3.01(tick)(tick)Known and corrected issues23.3.01 updates
Known and corrected issues23.3 enhancement

BMC applies upgrades as described in  BMC Helix Upgrade policy Open link .


High availability of CMDB Portal

Even when the platform-fts-0 pod that handles all administrative requests is down, you can still access CMDB Portal with limited functionality. For more information, see Accessing and navigating the CMDB Portal.


Attributes to store end-of-product-support information

Store and view the end-of-support dates for the hardware and software products in your environment. The following attributes are added under the BMC_BaseElement class in the Common Data Model:

  • EndOfExtendedSupport 
  • EndOfLife 
  • EndOfSecuritySupport 
  • EndOfSupport

The information for these attributes is populated by BMC Discovery. For more information, see Summary of changes to the Common Data Model.

What else changed in this release

The following table lists the changes in the product behavior:

UpdateProduct behavior in versions earlier than 23.3Product behavior in version 23.3

UI enhancements in CMDB Explorer

  • The user interface for CMDB Explorer partially occupies the screen space.
  • The Show CI details tab is displayed in CMDB Explorer. 
  • In CMDB Explorer, is the Reset view to fit screen icon to re-center the explorer view.
  • The user interface for CMDB Explorer fully occupies the screen space and provides a better view of the CI graph in CMDB Explorer.
  • The Show CI details option is available when you right-click a CI or a relationship in the CMDB Explorer view. 
  • In the CMDB Explorer, is the Reset view to fit screen icon to re-center the explorer view.

UI changes in CMDB Portal

You can access the flash-based Atrium Core Console and Atrium Integrator from CMDB Portal > Atrium Core as shown in the following image:

You cannot access the flash-based UI components. You can access only the following CMDB components:


For more details, see Accessing and navigating the CMDB Portal.

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