This documentation supports the 20.08 version of BMC CMDB, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Viewing and searching for product entries in the Product Catalog

You can define the types of products that are displayed in the Product Catalog Entries list. From this list, you can create and view model and version, patch, location, product files, and related suites. You can also view the product entries that are related to a company by using the Product Catalog Console.

Only those products that have model or version information are displayed in the Product Catalog Entries list. To search for products by platform or operating system, use Advanced Search. 

Best Practice

We recommend that you limit the number of search entries to be displayed by specifying values, such as the manufacturer name or product name in the search criteria to avoid timeouts due to a large volume of data being retrieved.

To search for products in the Product Catalog

  1. From the Product Catalog View area on the Product Catalog Console, select the type of products to view.
    • Definitive Media Library — The software that you have marked as approved in the Product Catalog.
    • Definitive Hardware Library — The hardware that you have marked as approved in the Product Catalog.
    • All Software — All approved and unapproved software in the Product Catalog.
    • All Hardware — All approved and unapproved hardware in the Product Catalog.
    • All Products — All approved and unapproved software, hardware, and other types of products in the Product Catalog.
  2. To display by particular product attributes, select or type values for any of the following fields:
    • Product Name
    • Model/Version
    • Manufacturer
  3. (Optional) To view products with Managed, Blacklisted, or Hidden status, select an appropriate setting. 
  4. (Optional) From the Origin list, select the source of the product entries:
    • Third Party entries are product entries that are provided by BMC.
    • Custom entries are product entries that you have created manually, imported through staging forms, or created through the Normalization Engine.
  5. (Optional) To build an expression for a more complex search, click Advanced Search and specify the criteria. 
  6. Click Search.

To use Advanced Search in the Product Catalog Console

You can create an advanced search expression for searching for products based on the platform or operating system. 

Use the query builder to build a search qualification. For example, to search for products on the UNIX platform, you could use the expression 'Platform' LIKE "UNIX".


To view Product Catalog entries by company

To be able to open the Product Catalog Console in the PDL:PD_Console AR System form through the CMDB Portal, you must first configure the default web path as described in Configuring the default web path of the Mid Tier server in AR System Administration Console.

  1. Log in to the CMDB Portal as a user related to the company for which you want to view the entries.
    Configurations > Product Catalog
    The Product Catalog Console opens.
  2. From the Company list, select the company for which you want to view the products.
  3. (Optional) Specify the search criteria for products. 
  4. Click Search
    Only the products that have an association with the - Global - company or with the company for which you want to view the products, are displayed in the Product Catalog Entries area.
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