Reconciliation issues
This section lists the following issues you may encounter with reconciliation processes and steps to overcome them. The following illustration gives you an overview of troubleshooting reconciliation issues:
Configuring core CMDB components and plug-ins
BEST FAQ on BMC CMDB Suite Reconciliation (Support logon ID required)
BMC Community blog about
Helix Support Focus on CMDB Reconciliation
Troubleshooting reconciliation comprises of the following tasks:
| Action | Reference | |
|---|---|---|
1 | Collecting diagnostics including the following:
| Troubleshooting CMDB reconciliation issues by collecting diagnostics |
| 2 | Troubleshooting reconciliation issues | Troubleshooting reconciliation based on error messages Issues related to reconciliation jobs Reconciliation cannot find match for instances during identification Reconciliation Engine multiple CI match issues Troubleshooting Reconciliation Engine jobs that do not start or finish |
| 3 | Optimizing reconciliation based on the following settings:
| Improving performance of reconciliation |
| 4 | Implementing changes | Verifying whether Reconciliation Engine changes are implemented |
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