Upgrading the App Visibility server in the standalone mode silently
Where you are in the Upgrade process
Step | Task |
---|---|
1 | Preparing to upgrade TrueSight Operations Management solution |
2 | Upgrade Remedy Single Sign-On |
3 | Upgrade TrueSight Presentation Server |
4 | Upgrade TrueSight Infrastructure Management |
5 | Upgrade App Visibility Manager — Phase A (You are here) |
Upgrade App Visibility Manager — Phase B | |
6 | Upgrade Real End User Experience Monitoring Software Edition |
7 | Upgrade TrueSight IT Data Analytics |
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You must be a system administrator to perform the TrueSight App Visibility Manager server components upgrade. When you run the installation wizard on a system with a previous version of the product, the wizard automatically switches to upgrade mode for the installed component or components.
If TrueSight App Visibility Manager server components are installed on separate computers, the portal and collector upgrade processes include the option to enable high availability (HA). For more information about TrueSight App Visibility Manager Manager and HA, see App Visibility Manager high-availability deployment.
You must be a system administrator to perform the TrueSight App Visibility Manager server components upgrade. When you run the installation wizard to upgrade on a system with a previous version of the product, the wizard automatically switches to upgrade mode for the installed component or components. The App Visibility server includes the following components:
- One App Visibility portal, or in an HA environment (wizard-based or silently), one pair of App Visibility portal nodes
- One or more App Visibility collectors, or in an HA environment (wizard-based or silently), one or more pairs of App Visibility collector nodes
One or more App Visibility proxies
Note
The Proxy server can be used with multiple deployments (as a cluster) working together as a single entity.
Upgrade the portal before the other server components because:
- The collector and proxy reference the portal during upgrade.
- The App Visibility agents also reference the portal during upgrade.
The portal includes a small database for configuration and connection information. If you install a portal and a collector on the same computer, they share the same database.If TrueSight App Visibility Manager server components are installed on separate computers, the portal and collector upgrade processes include the option to enable high availability (HA). For more information about TrueSight App Visibility Manager Manager and HA, see App Visibility Manager high-availability deployment.You can have several collectors, depending on the volume of your transactions. Install each collector on a separate computer. Each collector includes a database for App Visibility data.
To upgrade the App Visibility portal silently
The procedure describes how to set the options to upgrade the App Visibility portal when it is the only App Visibility server component on the computer.
To upgrade the App Visibility collector silently
The procedure describes how to set the options to upgrade an App Visibility collector when it is the only App Visibility server component on the computer.
To upgrade the App Visibility proxy silently
The procedure describes how to set the options to upgrade an App Visibility proxy when it is the only App Visibility server component on the computer.
To upgrade one or more App Visibility server components silently
(For a very small environment or a test environment) The procedure describes how to upgrade one or more App Visibility server components on the same computer.
Troubleshooting upgrade issues
If the upgrade fails, you must uninstall what has been installed before rerunning the installation wizard. For more information about the uninstall process, see Uninstalling the App Visibility server.
You can examine the App Visibility server log files located in the following directories:
- (Windows) %temp%\adopserver_install_log.txt
- (Linux) /tmp/adopserver_install_log.txt
Next step in the Upgrading process
Step 5 Phase B Task 1 — Now that you have successfully installed the App Visibility server, you must upgrade the applicable App Visibility agents.
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