Upgrading a synthetic TEA Agent using the wizard

Where you are in the Upgrade process

1Preparing to upgrade TrueSight Operations Management solution
2Upgrade Remedy Single Sign-On
3Upgrade TrueSight Presentation Server
4Upgrade TrueSight Infrastructure Management
5Upgrade App Visibility Manager — Phase A and Phase B Task 1
Upgrade App Visibility Manager — Phase B Task 2 (You are here)
6Upgrade Real End User Experience Monitoring Software Edition 
7Upgrade TrueSight IT Data Analytics


TrueSight Application Visibility Manager 11.3.03, TrueSight Application Visibility agents for JAVA and .NET 11.3.01, and TEA Agent 11.3.03 are the latest versions of the components and they are compatible with TrueSight Operations Management 11.3.04.

You can upgrade using an interactive wizard, or run a silent (unattended) upgrade script.

To upgrade the synthetic Synthetic TEA Agent

  1. Log in to the host computer on which you want to install the TEA Agent as a user with administrator privileges.

  2. Extract the downloaded files to a temporary directory.
  3. Run the setup.exe file.
  4. Review the Welcome page, and click Next.
  5. Read the license agreement, agree to the terms, and click Next.

    If you do not agree to the terms of the license agreement, the upgrade process ends.

  6. Specify the upgrade directory or retain the default, and click Next
    The default directory is one of the following, according to your system:

    • C:\Program Files (x86)\BMC Software\BMCTEAAgent

    • C:\Program Files\BMC Software\BMCTEAAgent

    The utility checks the environment for the required software components and available space.

  7. Review the Portal Details on the App Visibility Connection page and modify the details, if required. In a high-availability environment, if a load balancing server manages access to the App Visibility portal, enter the host name and port number of the load balancer. Click Next.

  8. Review the details in the Preview page, confirm that the Installation Type is Upgrade, and click Install.
    One of the following responses occurs:

    • Upgrade begins, using the parameters provided from the existing installation.
    • Upgrade cannot begin because the Synthetic TEA Agent is running. Click Previous and wait for the Synthetic TEA Agent to stop (or manually stop the Synthetic TEA Agent) before proceeding.


    You might see the following message:

    Test connection could not establish a secure connection with App Visibility.  If you are using a custom certificate, after you install, use the certificate replacement tool to replace the agent certificate.

    If you see this message, you need to replace your Synthetic TEA Agent security certificate after the upgrade is finished. See Implementing private certificates for App Visibility components and Synthetic TEA Agents for more details.

  9. After the upgrade process completes, click View Log to view the installation log files.

  10. Click Done to exit the wizard.
  11. If your host computer has multiple versions of Silk Performer installed, ensure that the Path is pointing to the supported version of the Silk Performer. If the Path is not pointing to the supported version, set the Path as shown in the following example:

    (Windows)  set Path=C:\Program Files (x86)\Silk\Silk Performer 18.5;<Silk Agent installation directory>\truesightpserver\bin

  12. If your Synthetic TEA Agent is installed on a Windows Server operating system, you need to restart the computer. See 

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    for more details.

  13. If you enabled HA for the  App Visibility  portal for the first time, upgrade each TEA Agent and update each agent's portal connection details to the portal's load balancing server.

To verify that the TEA Agent installation was successful

  1. Using Windows Administration Tools to view local services, ensure that the service for the BMC TEA Agent is running. 
    If the service is not running, check in the bmcteaagent_install_log.txt file (located in the %temp% directory) for warnings or errors.
  2. Log on to the TrueSight Presentation Server with Administrator access.
  3. From the navigation menu, select Administration > App Visibility Agents.
  4. Ensure that your installed Agent is listed in the table and that the Agent status is Online.

Next Step in the Upgrade process

Now that you have successfully upgraded the TEA agent, you can upgrade the other TrueSight components as per your license entitlements. For instructions, see the Upgrade process.

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