Installing the TrueSight Infrastructure Management server in the high-availability mode

Where you are in the Installation process

StepTask
1Complete the planning activities
2Prepare for TrueSight Operations Management installation
3Install Remedy Single Sign-On
4Install TrueSight Presentation Server
5Install TrueSight Infrastructure Management — Phase A (You are here)
Install TrueSight Infrastructure Management  Phases B and C
6Install App Visibility Manager (If licensed)
7Install Real End User Experience Monitoring Software Edition (If licensed)
8Install TrueSight IT Data Analytics (If licensed)
9Complete the post-installation activities

You need to perform the following tasks to install the Infrastructure Management server in the high-availability cluster mode using the wizard:

Step A: To install the Infrastructure Management server on the primary computer

You can manually install the TrueSight Infrastructure Management server on the primary computer. Infrastructure Management server on a HA can be installed only with Oracle  database. If you want to install it with Oracle, you can configure the Oracle database during installation. Both primary and secondary must use the same type of database. For example, if the primary computer is configured on Oracle, the secondary computer must also be configured on Oracle.


You can choose one of the following methods to install the Infrastructure Management server on the primary computer: 

Best practice

  • BMC recommends that you deploy the Oracle database and TrueSight Infrastructure Management Server on separate servers.
  • BMC supports only one SCAN IP address in Oracle RAC configuration. For a disaster recovery setup, BMC recommends the use of Oracle Data Guard.


Note

  • Ensure that there are no Integration Services installed on the computer where the TrueSight Infrastructure Management Server will be installed. If any Integration Services are installed on this computer, the TrueSight Infrastructure Management Server installation fails.
  • If you are using the Remote Desktop Connection (RDC) to install the product, put the RDC in console mode.
  • If you are installing the Infrastructure Management Server with Oracle, ensure that port 7 is opened between the Server and the Oracle database system. If port 7 cannot be opened due to security restrictions, run the installer using the following option:
    • (Windows) install.cmd -J SKIP_PING_VALIDATION_ERROR=true
    • (Linux) ./install.sh -J SKIP_PING_VALIDATION_ERROR=true
  • BMC recommends that you use MobaXterm as the UI to install TrueSight Infrastructure Management on Linux computers.
  • (Windows or Linux) Ensure that the commands domainname -f and hostname return the same output before proceeding with the installation.
  • To disable the validation for oracle parameters during installation, set the following property to false in the oracle_db_configuration.conf file at (Windows) <TSIM Installer Directory>\Disk1\oracle_db_configuration.conf or (Linux) <TSIM Installer Directory>/Disk1/oracle_db_configuration.conf:
    pronet.oracle.instance.parameters_validate=false

Step B: To install the Infrastructure Management server on the secondary computer

You can manually install the TrueSight Infrastructure Management server on the primary computer. Infrastructure Management server on a HA can be installed only with Oracle  database. If you want to install it with Oracle, you can configure the Oracle database during installation. Both primary and secondary must use the same type of database. For example, if the primary computer is configured on Oracle, the secondary computer must also be configured on Oracle.

You can choose one of the following methods to install the Infrastructure Management server on the secondary computer: 

Step C: To perform post-install tasks after installing on the secondary computer

Post-install tasks on Linux

Do the following:

  1. Register Infrastructure Management server with the Presentation Server.

    1. In the TrueSight console, go to Administration > Components, select the action menu next to Components, and select Add Component.

    2. Select Infrastructure Management server as the component type.

    3. Enter a valid Host Name in FQDN format.

      Notes

      • (Linux) Type the logical host name of the computer that you used while installing on Linux.
      • Type the hostname of the cluster group that you used while installing the Infrastructure Management server.
      • If the "Invalid Host Name or IP Address" message appears, re-enter a valid FQDN hostname. The name cannot start or end with a dash ( - ), contain any spaces, or exceed 63 characters.
      • Adding an IP address of the TrueSight Infrastructure Management Server is no longer supported. With an IP address, the cross-launch to the TrueSight Infrastructure Management from the TrueSight console fails. Therefore, you must edit the hostnames of all the Infrastructure Management Servers that were added in the past after you upgrade the TrueSight Presentation Server.
    4. Select the protocol.
    5. Accept the default port number (443), or enter a new value.

    6. Select any of the listed tenants.
      The list includes each tenant defined in the Remedy Single Sign-On system.

    7. Enter a value between 1 and 10 for the Component Initialization Timeout (minutes) period.
      This is the time period for which the TrueSight Presentation Server tries to initialize a connection to the component. If the connection is not completed within the time period, the connection fails.

      Tip

      If the Infrastructure Management server contains a large number of groups, set the Component Initialization Timeout (minutes) period to 5 minutes.

    8. Clear the Propagate Events box to stop propagation of events from the Infrastructure Management server to the TrueSight Presentation Server.

      Note

      To enable propagation of events at a later time, delete the Infrastructure Management server and re-add it with the Propagate Events box checked.

    9. Click Save.

      Note

      In an Infrastructure Management Server high-availability deployment, ensure that the configured cluster name and host names of the primary and secondary Infrastructure Management servers are resolved with the proper FQDN host name and reachable from the computer that hosts the TrueSight Presentation Server.

  2. Check for the status of all the TrueSight Infrastructure Management components are displayed as Connected on the TrueSight console.

  3. Check that the Infrastructure Management server successfully connected to the Integration Service and PATROL Agent.

Next step in the Installation process

Step 5 Phase B — Now that you have successfully installed the Infrastructure Management Server, you must install the Integration Service and Remote Cell.

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