Installing the Real End User Experience Monitoring Software Edition silently
Where you are in the Installation process
Step | Task |
---|---|
1 | Complete the planning activities |
2 | Prepare for TrueSight Operations Management installation |
3 | Install Remedy Single Sign-On |
4 | Install TrueSight Presentation Server |
5 | Install TrueSight Infrastructure Management (if licensed) |
6 | Install TrueSight App Visibility Manager |
7 | Install Real End User Experience Monitoring Software Edition — Phase A (You are here) |
Install Real End User Experience Monitoring Software Edition — Phases B and C | |
8 | Install TrueSight IT Data Analytics (If licensed) |
9 | Complete the post-installation activities |
The server-silent-options-linux file is used to configure the Real End User Experience Monitoring Software Edition silent installation.
This file is located in the Disk1 directory of the Real End User Experience Monitoring Software Edition installation file structure.
Notes
- If you are planning to install the Real User Analyzer component, you must have an activation key file from BMC Customer Support. You will need this file to complete the installation of the Real User Analyzer.
- You must have an encrypted user password for the Real User Analyzer and Collector silent installation.
Encrypting a password for silent Real End User Experience Monitoring Software Edition installation
The Maintenance Tool enables you to create an encrypted password that the Real User Analyzer and Collector installation process requires for importing a keystore. You must use an encrypted password so that the KeyStore password is not exposed in the server-silent-options.txt file.
You can run the Maintenance Tool in a GUI or from the command line interface (CLI).
To configure the silent installation file
On the system where you want to install the Real User Analyzer and Collector, complete the following procedure:
Use a text editor to open the server-silent-options-linux file.
Use the default installation directory or enter a new directory for the installation:
-P installLocation=/opt/bmc/euem
(Optional) To prevent the Analyzer or Collector installation, add a # symbol to beginning of the relevant line.
-A featureEuemAnalyzer -A featureEuemCollector
Verify the configuration information and change the port numbers, disk space, or amount of RAM for the Analyzer or Collector, if required.
Ensure that the port numbers you enter are available.-J analyzer_logrotate_dir=/etc/logrotate.d -J euem_hostname= -J max_memory= -J analyzer_activation_key_file_path= -J analyzer_company_name_for_activation= -J analyzer_http_port=80 -J analyzer_https_port=443 -J analyzer_shutdown_port=8005 -J analyzer_sessions_port=22033 -J analyzer_pages_port=22032 -J analyzer_objects_port=22031 -J analyzer_username= -J analyzer_password= -J analyzer_confirm_password= -J analyzer_database_port=3306 -J analyzer_data_disk_space=570 -J analyzer_optional_ram= -J collector_http_port=8080 -J collector_https_port=8443 -J collector_shutdown_port=8004 -J collector_username= -J collector_password= -J collector_confirm_password= -J collector_database_port=5432 -J collector_data_disk_space=28 -J collector_optional_ram= -J snmp_port=161 -J snmp_active=false -J demo_mode=false
Silent installation file field descriptions
Parameter
Description
euem_hostname
The host address is the Fully Qualified Domain Name, host name, virtual IP, or public IP address for the machine where the component is installed. This host address is used when a component generates a link to itself (e.g., within mailouts).
This is a mandatory parameter. The installation will fail if this parameter is not entered.max_memory (Optional) The maximum amount of physical memory (GB) available to the installed components
If the amount of physical memory is not set for the Analyzer and Collector, this field sets the maximum amount of memory available for these components.
If none of the memory options (analyzer_optional_ram, collector_optional_ram, max_memory) are set, the maximum amount of memory available for these components is the total amount of physical memory available on the system, up to 24 GB per component.analyzer_activation_key_file_path
If you are installing the Real User Analyzer, enter the path to the activation key file that you received from BMC Customer Support.
If you do not have an activation key file, you can use the Real User Analyzer for a 30-day trial period by entering the Trial in this field.
For example:-J analyzer_activation_key_file_path=Trial
Note: Contact BMC Customer Support to receive an activation key file for the Real User Analyzer.analyzer_company_name_for_activation
The company name must match the name that is in the activation key file you received from BMC Customer Support.
If you do not have an activation key file, you can use the Real User Analyzer for a 30-day trial period by entering your company's name.analyzer_http_port
Port numbers for the Real User Analyzer analyzer_https_port
analyzer_shutdown_port Port number to close the Real User Analyzer service port analyzer_sessions_port
Port number for the Real End User Experience Monitoring Performance Analytics Engine (PAE) sessions
analyzer_pages_port
Port number for the Real End User Experience Monitoring PAE session pages analyzer_objects_port
Port number for the Real End User Experience Monitoring PAE page objects analyzer_username User name to access the Real User Analyzer analyzer_password
anayzer_confirm_password
Password to access the Real User Analyzer
You must enter an encrypted password.
analyzer_database_port Port number for the Real User Analyzer PostgreSQL database analyzer_logrotate_dir
Location for the log rotate directory analyzer_data_disk_space_size
Maximum disk space allowed for the Real User Analyzer data
The disk space size must be 100–570 GB.analyzer_optional_ram
(Optional) The maximum amount of physical memory (GB) available to the Real User Analyzer
The amount of physical memory must be 7–24 GB.
If this setting is not used, the max_memory setting is used for the amount of physical memory.collector_http_port
Port numbers for the Real User Collector collector_https_port
collector_shutdown_port
Port number to close the Real User Collector service port collector_username
User name to access the Real User Collector collector_password
collector_confirm_password
Password to access the Real User Collector
You must enter an encrypted password.
collector_database_port Port number for the Real User Collector PostgreSQL database collector_data_disk_space Maximum disk space allowed for the Real User Collector data
The minimum disk space size must be 20–100 GB.collector_optional_ram
(Optional) The maximum amount of physical memory available to the Real User Collector
The amount of physical memory must be 7–24 GB.
If this setting is not used, the max_memory setting is used for the amount of physical memory.snmp_port
Port number for the SNMP service. The default SNMP port number can be changed, if necessary. snmp_active
Change to true to enable SNMP.
Post-installation, you can enable SNMP for the Real User Analyzer or Collector .demo_mode (Optional) Installs the Real User Analyzer and Collector in Demo mode that only uses 10 GB of disk space for data and 2.5 GB of physical memory
This mode is only used for a system Proof of Concept (POC) installation.
Change to true to enable the Demo mode.Save and close the server-silent-options-linux.txt file.
To install the Real End User Experience Monitoring Software Edition silently
- In a command line, navigate to the Disk1 folder in the installation file structure.
Enter the following command:
./setup.bin -i silent -DOPTIONS_FILE=<Full File Path>/server-silent-options-linux.txt
Notes
- After the installation, a new user is created for the Real End User Experience Monitoring database.
- If the installation fails, you must uninstall what has been installed before rerunning the installation. For more information about the uninstall process, see Uninstalling Real End User Experience Monitoring Software Edition
- The Real User Analyzer and Collector installation euem_install_log.txt log file is located in the /tmp folder.
To verify the Real End User Monitoring Software Edition installation
You can verify that a Real User Analyzer or Collector component instance was installed successfully by opening a supported browser and entering the host and port address that you used during the installation process. If the component is installed, the log on screen will appear in the browser's window.
Real End User Experience Monitoring log on
The host address is the Fully Qualified Domain Name, host name, virtual IP, or public IP address for the machine where the component is installed.
You can also see an installation success message at the end of the euem_install_log.txt installation log file. This file includes any warnings or errors that might have occurred during the component installation process, and a new log is created each time you install the program. The default location for this file that is in the system's /tmp folder. Additionally, if you used the Real End User Experience Monitoring Software Edition installation wizard, you can see the installation log file's location in the wizard's Installation Summary page. You can also use the Maintenance Tool to view each log.
Next Step in the Installation process
Step 7 Phase B — Now that you have successfully installed Real End User Experience Monitoring Software Edition, you must install Cloud Probe.
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