Installing the Infrastructure Management server in the standalone mode using the wizard

Where you are in the Installation process

1Complete the planning activities
2Prepare for TrueSight Operations Management installation
3Install Remedy Single Sign-On
4Install TrueSight Presentation Server
5Install TrueSight Infrastructure Management — Phase A (You are here)
Install TrueSight Infrastructure Management  Phases B and C
6Install App Visibility Manager (If licensed)
7Install Real End User Experience Monitoring Software Edition (If licensed)
8Install TrueSight IT Data Analytics (If licensed)
9Complete the post-installation activities

Infrastructure Management Server can be installed with Oracle or SAP SQL Anywhere as the database. Infrastructure Management is integrated with SAP SQL Anywhere, which is configured by default. If you want to install it with Oracle, you can configure the Oracle database during installation. 

Best practice

  • BMC recommends that you deploy the Oracle database and TrueSight Infrastructure Management Server on separate servers.
  • BMC supports only one SCAN IP address in Oracle RAC configuration. For a disaster recovery setup, BMC recommends the use of Oracle Data Guard.


  • Ensure that there are no Integration Services installed on the computer where the TrueSight Infrastructure Management Server will be installed. If any Integration Services are installed on this computer, the TrueSight Infrastructure Management Server installation fails.
  • If you are using the Remote Desktop Connection (RDC) to install the product, put the RDC in console mode.
  • If you are installing the Infrastructure Management Server with Oracle, ensure that port 7 is opened between the Server and the Oracle database system. If port 7 cannot be opened due to security restrictions, run the installer using the following option:
    • (Windows) install.cmd -J SKIP_PING_VALIDATION_ERROR=true
    • (Linux) ./ -J SKIP_PING_VALIDATION_ERROR=true
  • BMC recommends that you use MobaXterm as the UI to install TrueSight Infrastructure Management on Linux computers.
  • (Windows or Linux) Ensure that the commands domainname -f and hostname return the same output before proceeding with the installation.
  • To disable the validation for oracle parameters during installation, set the following property to false in the oracle_db_configuration.conf file at (Windows) <TSIM Installer Directory>\Disk1\oracle_db_configuration.conf or (Linux) <TSIM Installer Directory>/Disk1/oracle_db_configuration.conf:

To install the Infrastructure Management Server

Do the following:

  1. Log in to the host computer on which you want to install the Infrastructure Management Server, and delete all the files from the temporary directory: 

    • (Windows%temp%
    • (Linux/tmp


    If you are reinstalling the Infrastructure Management Server due to a failure, you must delete all the existing installation directories and files.

  2. Extract the downloaded zip files (the installer) to a temporary location outside the following location to avoid any file sharing conflicts:

    • (WindowsC:\Program Files
    • (Linux) /opt
  3. (Linux) Apply executable rights to all the installation files by running the following command: 

    chmod -R 755 installationDirectoryFolderName 

    installationDirectoryFolderName is the name of the folder that contains all the installation files.

    For example, chmod -R 755 Disk1

  4. (Linux) Set the DISPLAY environment variable to ensure that the wizard-based installer launches the screens appropriately.
    export DISPLAY=<IP address of the host computer>:0.0


    Ensure that the following system requirements are met. If your target computer does not meet these requirements, you cannot proceed with the installation. However, in a test environment, you can skip the system requirements validation and run the installer by using the -J MINIMAL=true argument.

    • Total RAM (in MB): 32,000
    • Available RAM (in MB): 25,000
    • Total swap space / page file (in MB): 8,000
    • Available swap space / page file (in MB): 8,000

    By default, the TrueSight Infrastructure Management Server uses 256-bit encryption. However, AES 256-bit encryption is not allowed in some countries due to import regulations. You can change the default encryption key size when you invoke the installer.

  5. Navigate to the Disk1 directory of the extracted folder, use one of the following options to run the installer.

    BMC recommends that you run the installer by using install.cmd and not setup.exe.

    You must right-click on install.cmd and select Run as administrator.

    Environment typeCommand

    Production environment with the default encryption setting

    (Windows) install.cmd


    Production environment with user-specified encryption setting

    (Windows)install.cmd –J BMC_TS_KEY_SZ=<128/256>

    (Linux)./ –J BMC_TS_KEY_SZ=<128/256>

    Test environment with the default encryption setting

    (Windows)install.cmd -J MINIMAL=true

    (Linux)./ -J MINIMAL=true

    Test environment with with user-specified encryption setting

    (Windows)install.cmd –J BMC_TS_KEY_SZ=<128/256> -J MINIMAL=true

    (Linux)./ –J BMC_TS_KEY_SZ=<128/256> -J MINIMAL=true

  6. Review the welcome page, and click Next.
  7. Read the license agreement, agree to the terms, and click Next
  8. (Windows) Start the Windows Firewall service from services.msc and run the following commands:

      • (Microsoft Windows 2012 R2) netsh advfirewall set allprofiles state on
      • (Microsoft Windows 2012) netsh firewall set opmode mode = ENABLE


    If you turn on the firewall when Remote Desktop Protocol (RDP) is running, the RDP session may get disconnected if it is blocked by the firewall.

  9. (Windows) On the Configuring Firewall Rules page, perform one of the following tasks, and click Next.

    • Select Automatically configure the Windows Firewall rules.
    • The Windows Firewall inbound rules are configured. 
    • Select I will manually configure Windows Firewall Rules now before proceeding further and configure inbound rules for the pw processes that are listed on the page.
      If you prefer to use a third party firewall application that is installed on your computer, you must manually create the firewall inbound rules. For more information about creating firewall inbound rules, refer to the documentation of the third party firewall application.
  10. The default installation directory is:

    • (Windows) C:\Program Files\BMC Software\TrueSight

    • (Linux) /opt/bmc/TrueSight

    • (Windows) Do not install TrueSight Infrastructure Management Server in the root directory (for example C: or D: ), on a shared drive, or in the Documents and Settings folder.
    • (Windows) While installing TrueSight Infrastructure Management Server on a 64-bit Windows computer, ensure that you do not install it in the Program Files (x86) directory path.
    • (Linux) Do not install TrueSight Infrastructure Management Server in the root directory.
    • (Linux) The directory in which the TrueSight Infrastructure Management Server is installed and all its parent directories must have 755 permissions (read, write, and execute permissions to owner, groups, and others) and must be owned by root as well as the other group. Without these permissions and ownership, you will not be able to log in to the TrueSight Infrastructure Management Server.
    • (Linux, as a non-root user) To avoid problems related to user permissions, ensure that you log in to a new session as a non-root user (without using the su command).
    • For Chinese, Korean, and Japanese installations, ensure that the system default locale is a UTF-8 locale. This enables the Input Method feature in the administration console.
  11. The installer detects the FQDN of the host computer and populates the FQDN field automatically. Ensure that the FQDN is accessible by the other TrueSight components in your environment.
    If you modify the FQDN:

    • Do not manually type any IP address in the FQDN field. 

    • Do not leave this field empty

    Confirm this, and click Next
  12. Select the configuration tasks that you want to perform, and click Next.

    By default, Administrator e-mail from BMC TrueSight Infrastructure Management is selected. You can deselect it.

    By default, SAP SQL Anywhere, which is integrated with TrueSight Infrastructure Management, is configured. If you want, you can choose to configure the Oracle  database instead.

  13. (Optional) Based on your selection, the applicable configuration pages are displayed. Type the appropriate details, and click Next.

    1. Type a valid host name alias to configure disaster recovery, and click Next. The default host name alias is pronet.

    2. FieldDescription
      Cell details
      Instance NameName of the cell instance. The default is pncell_hostname.
      PortPort number in the range of 1024 to 65535. The default port for the cell is 1828.
      Encryption KeyEncryption key for the cell. The default is mc. No special characters are allowed.
    3. Port name


      Apache PortUsed by the operator console and web services. The default port number is 80.
      (Linux) If you are installing as a non-root user, use a port number that must be between 1025 and 65535.
      Apache SSL Port Used by the operator console for secure channel access. The default port number is 443.
      (Linux) If you are installing as a non-root user, use a port number that must be between 1025 and 65535.
      AgentController PortUsed by the Agent Controller. The default port number is 12123.
      BMC Impact Admin Server PortUsed by BMC Impact Admin Server clients to communicate with BMC Impact Admin Server. The default port number is 3084.
      Remote Method Invocation PortUsed by the operator console. The default port is 1099.
      Service Desk Integration PortUsed by the Integration for Service Desk Integration service if BMC Atrium CMDB integration is enabled. The default port number is 3115.
      Tomcat PortUsed by the Tomcat process
      JBoss JMS PortUsed by the JBoss process
      Cache Server PortUsed by the Cache Manager process
    4. These details are required to receive e-mail notifications from the TrueSight Infrastructure Management Server.



      Sender E-mail IDEmail address that you specify as the sender of notification messages. The format must be The administrator receiving the email message will be able to identify the host that has disk space problems or other issues that send notifications. The default value is blank.
      Administrator E-Mail ID

      Fully qualified e-mail address of the administrator of the TrueSight Infrastructure Management Server. The format must be The default value is blank.

      Name or IP Address of SMTP ServerName or IP address of the SMTP server. The default value is blank.
    5. Based on your TrueSight Infrastructure Management environment, select any one of the following:

      • Select Single Server Environment Installation option to install the TrueSight Infrastructure Management Server as a standalone server.

      • Select any of the following options under Multiple Server Environment Installation.

        • Select BMC TrueSight Operations Management Central Server option to install this instance as a central server.

        • Enter the following Server Router details for BMC TrueSight Operations Management Child Server:



      Host Name/IP AddressFQDN name and IP address of the Central Server Router.
      ProtocolProtocol with which to communicate to the Central Server Router. It can be either HTTP or HTTPS.
      HTTP PortPort number with which to communicate to the Central Server Router. The default port number are 80 for HTTP and 443 for HTTPS.
  14. (Oracle database only) If you are configuring an Oracle database, specify these details, and click Next. 

    1. Specify whether to connect to a standalone Oracle database instance or to an Oracle Real Application Cluster (RAC) setup.

        • For a Stanalone Oracle database provide the following details:
          • Host name or IP address of the computer that is running the standalone Oracle database instance.
          • Oracle listener port on the computer. The default port is 1521.
          • Oracle database SID
            If you are installing multiple TrueSight Infrastructure Management Servers and configuring them to connect to the same Oracle database, ensure that value of the database SID is the same for all the servers.
        • For an Oracle Real Application Cluster (RAC) setup provide the following details:
          • Service name of the Oracle server
            If you are installing multiple TrueSight Infrastructure Management Servers and configuring them to connect to the same Oracle database, ensure that the service name is the same for all the servers.
          • Host name of the computer that is running the Oracle RAC setup
            When you provide the RAC SCAN host name, the pw dbconfig list displays the node count as 1, and node 1 is the SCAN host.
          • Port number through which the RAC communicates.
    2. Specify whether to use an existing user or create a new user.
        • Type the user name. Do not use the terms "sys" or "system." The default user name is proact.

        • Type the password of the database instance, and confirm it. 

          The system creates a report user to access views in Oracle. The report user name is derived by suffixing "ru" to the Infrastructure Management user and the password is same as the user name. For example, if the Infrastructure Management user name is proact, then the report user name is proactru and the password is proactru. 

    3. If you are creating a new user for the Oracle database: 

      1. Provide the user name and password of the Oracle Report User, and click Next


        Ensure that you enter a unique user for each TrueSight Infrastructure Management Server instance that you install.

      2. Provide the following details, and click Next:

        • User name and password of the Oracle database. The user must have SYSDBA privileges.

        • Type of Infrastructure Management deployment. The size of the tablespace is determined by the type of deployment. The supported values are Small, Medium, and Large.

        • Names of the main and temporary tablespaces to be created.

        • Data file names with the absolute path for the main and temporary tablespaces.
  15. Review the installation details, and click Install.


    If the DNS configurations are not correct, a warning message is displayed. You can either correct the DNS configuration and restart the installation, or provide the IP address instead of the host name when you are prompted to enter the host name.

    The installation may take upto 30 minutes.

    After the installation is complete, the Installation Summary page is displayed.

  16. Select View Logs to open the installation logs.
  17. (Linux) Verify that the following environment variables are set.


  18. Run the following command to verify the Infrastructure Management installation:

    (Windows) # pw system status
    (Linux)# pw system status

    A list of pw server processes is displayed.

    Servers/Daemon Processes
    services 4820
    httpd 6152
    jserver 10660
    pronet_agent 4680
    pronet_cntl 3968
    tunnelproxy 7792
    rate 3976
    dbsrv 6560
    mcell 4952
    pserver 4217

    Servers/Daemon Processes
    pronet_agent 21256
    services 21046

    httpd 10069 21446 24238 28619 30746
    jserver 21940
    mcell 20930
    pronet_cntl 21381
    tunnelproxy 21660
    rate 21540
    oracle Running on <host name>:<port number>

    If errors occur, restart the BMC TrueSight Infrastructure Management Server by running the following command:

    (Windows)# pw system start
    (Linux) # pw system start

    BMCTrueSight.service (Applicable only to version 11.3.04 and later on Linux)

    You can use the systemd service BMCTrueSight.service located in the /etc/systemd/system directory to start and stop the Infrastructure Management server on Linux. For more information, see Starting and stopping the TrueSight Operations Management components.

  19. Apply the Infrastructure Management license.


    • Applying or updating the license restarts the JServer process and forces all active user sessions on the Infrastructure Management Server to log off.
    • You must have root privileges to apply the license.

    When you purchased the product, you would have received the following license files in a .zip file from your BMC Software representative:

    • proactivenet.lic
    • proactivenet.sign
    1. Copy the .zip file to a temporary directory on the Infrastructure Management Server (Example: C:\Program Files\BMC Software\licenses\TSIM).
    2. Unzip the file.
    3. Copy only the proactivenet.lic and proactivenet.sign files to the C:\Program Files\BMC Software\pw\licenses directory.
    4. To load the license data, run the command: pw lic update.
    5. Type y to restart JServer.

    If the license update is successful, an empty command prompt is displayed.

    1. In binary mode, copy the .zip file to a temporary directory on the Infrastructure Management Server (Example: /opt/bmc/licenses/TSIM).
    2. Unzip the file.
    3. Copy only the proactivenet.lic and proactivenet.sign files to the /usr/pw/licenses directory.
    4. To load the license data, run the command: pw license update.
    5. Type y to restart JServer.

    If the license update is successful, an empty command prompt is displayed.

    Do not move or delete the license file

    - After loading the license, moving or changing the license files can cause a number of errors.

    - When the Infrastructure Management is installed, a hidden .pbk file is created. It is recommended to save a back copy of this .pbk file. If the licence directory is removed and then re-created, the .pbk no longer exists. So the .pbk file must be re-added for Infrastructure Management licensing to function properly. This file can be captured from a backup of the installation (if a backup exists) or from another computer where Infrastructure Management is installed.

  20. Register Infrastructure Management Server with the Presentation Server.

    1. In the TrueSight console, go to Administration > Components, select the action menu next to Components, and select Add Component.

    2. Select Infrastructure Management Server as the component type.

    3. Enter a valid Host Name in FQDN format.


      • If you plan to TrueSight Infrastructure Management in the high-availability or disaster recovery deployment, ensure that you specify a common alias name for both the primary and secondary servers.
      • If the "Invalid Host Name or IP Address" message appears, re-enter a valid FQDN hostname. The name cannot start or end with a dash ( - ), contain any spaces, or exceed 63 characters.
      • Adding an IP address of the TrueSight Infrastructure Management Server is no longer supported. With an IP address, the cross-launch to the TrueSight Infrastructure Management from the TrueSight console fails. Therefore, you must edit the hostnames of all the Infrastructure Management Servers that were added in the past after you upgrade the TrueSight Presentation Server.
    4. Select the protocol.
    5. Accept the default port number (443), or enter a new value.

    6. Select any of the listed tenants.
      The list includes each tenant defined in the Remedy Single Sign-On system.

    7. Enter a value between 1 and 10 for the Component Initialization Timeout (minutes) period.
      This is the time period for which the TrueSight Presentation Server tries to initialize a connection to the component. If the connection is not completed within the time period, the connection fails.


      If the Infrastructure Management server contains a large number of groups, set the Component Initialization Timeout (minutes) period to 5 minutes.

    8. Clear the Propagate Events box to stop propagation of events from the Infrastructure Management server to the TrueSight Presentation Server.


      To enable propagation of events at a later time, delete the Infrastructure Management server and re-add it with the Propagate Events box checked.

    9. Click Save.


      In an Infrastructure Management Server high-availability deployment, ensure that the configured cluster name and host names of the primary and secondary Infrastructure Management servers are resolved with the proper FQDN host name and reachable from the computer that hosts the TrueSight Presentation Server.

  21. (Applicable only if you plan to connect to the TrueSight Infrastructure Management server with an alias name) The TrueSight Infrastructure Management server validates all incoming requests to prevent Cross-Site Forgery (CSRF) attacks. If you plan to connect to the TrueSight Infrastructure Management server with an alias or a proxy name, you must configure all hosts, aliases, or proxies for CSRF validation. Unless you do this, you cannot view TrueSight Infrastructure Management UI, even if the installation completed successfully.

    To enable the CSRF filter for the alias names set:

    1. Navigate to the following location:
      • (Windowscustom\conf\pronet.conf
      • (Linux)custom/conf/pronet.conf
    2. Provide the all aliases, proxies details in the following parameter:


      If you have set a single alias name for theTrueSight Infrastructure Management server host:


      If you have set multiple alias names for the TrueSight Infrastructure Management server host:

      pronet.tsim.proxy.hosts= <alias1>,<alias2>,<proxy1>,<proxy2>

    3. Run the following command to load the host and aliases in the cache:
      pw jproperties reload

  22. Use the following format to define the Infrastructure Management Server URL, and launch the application in a browser.

    • (Windowshttp(s)://<TSIMFQDN>
    • (Linuxhttp(s)://<TSIMFQDN>
  23. Type the default Admin credentials (User name: admin, Password: admin12345), and click Log In.
    The Infrastructure Management console opens.
  24. (Linux) If you installed Infrastructure Management Server as a non-root user, do the following:

    • Configure the TrueSight Infrastructure Management process to automatically start each time the TrueSight Infrastructure Management server is restarted. To do this, register the process as a service by running the script described in the following procedure. Running this script also results in copying the Integration Service security files required by the PATROL Agent to connect with the Integration Service.

      1. Locate the script at <Infrastructure-Management-Installation-Directory>/pw/scripts.
      2. Run the script in the following format: [<Non-root-User-Name>]
        where, <Non-root-User-Name> refers to the non-root user name with which the process must be registered as a service. 
        Providing the non-root user name is optional. If you do not provide the non-root user name, by default, the script uses the non-root user name used for installing TrueSight Infrastructure Management to register the service.
    • After you have installed the Infrastructure Management server using a non-root user, ensure that you do not restart the cell as a root user.
  25. (On Linux) If you see a Sendmail utility warning message, do the following:

    The page .Preparing to install Infrastructure Management v11.3.04 was not found  -- Please check/update the page name used in the MultiExcerpt-Include macro


The system requirements are validated every time you restart the host computer or product services. If the system requirements are not met, the product services are not started. To force-start the product services, see Starting and stopping the TrueSight Operations Management components. Open link

Troubleshooting installation issues

If you face issues during installation, see Troubleshooting an Infrastructure Management deployment.

Next step in the Installation process

Step 5 Phase B — Now that you have successfully installed the Infrastructure Management Server, you must install the Integration Service and Remote Cell.

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  1. Pratap Birje

    I am not getting he option of SAP SQL Anywhere while the installation.

    What could be the issue?

    May 15, 2023 08:55