Installing Cloud Probe using the wizard
Where you are in the Installation process
Step | Task |
---|---|
1 | Complete the planning activities |
2 | Prepare for TrueSight Operations Management installation |
3 | Install Remedy Single Sign-On |
4 | Install TrueSight Presentation Server |
5 | Install TrueSight Infrastructure Management (if licensed) |
6 | Install TrueSight App Visibility Manager |
7 | Install Real End User Experience Monitoring Software Edition — Phase A |
Install Real End User Experience Monitoring Software Edition — Phase B (You are here) | |
Install Real End User Experience Monitoring Software Edition — Phase C | |
8 | Install TrueSight IT Data Analytics (If licensed) |
9 | Complete the post-installation activities |
The Real User Cloud Probe monitors the network performance of traffic to a virtual machine through a cloud provider. The Cloud Probe sends information through the Real User Collector on a BMC Real End User Experience Monitoring system.
You can install the Real User Cloud Probe on Linux or Windows.
Tip
For best results while capturing end-user performance data, install the Cloud Probe on the host that provides load balancing services for an application. By binding the public interface used by the load balancing services, end-user transactions can be accurately measured and processed.
To install the Real User Cloud Probe on Linux
Before you run the installation utility, set up a DISPLAY environment.
- Log on as
root
to the system where you will install the Real User Cloud Probe. - At a command prompt, unzip the Cloud Probe installation distribution file that you downloaded from the EPD by using the following command:
tar -xzvf cloud_probe_linux_<v.r.mm>.tar.gz
- Navigate to the extracted installation directory, such as cloud_probe_rh6, and run the
./setup.bin
command. - On the Welcome page, click Next.
- Read the License Agreement, agree to the terms, and click Next.
- Retain the default installation directory or change it, and click Next.
The default is /opt/bmc/CloudProbe. - Enter the following connection details for the Real User Collector, and click Next:
- IP address or DNS name of the computer with the Collector installation
Port number of the Collector (by default, 8443)
If a different port number was used during installation of the Real User Collector, enter that port number.- The user name that represents the operator-level user name to log in to the Collector.
- Collector password
Enter the Cloud Probe name and select the monitored network card from the list. Click Next.
Tip
You can also use the
ifconfig
or theip link
commands to see a list of the available NICs on the system. Network card names are in the following form:eth0, eno1, ens32, enp2s0
The Cloud Probe Name can have up to 60 alphanumeric characters, hyphens (-), and underscore characters (_). The name is displayed in the Real User Collector.- Review the installation details, and click Install.
- To view the installation log, click the View Log button, or go to /tmp/cloudprobe_install_log.txt.
- Click Done to close the installation utility.
Verify the Cloud Probe installation and service.
If you use encrypted traffic, configure the SSL keys for traffic decryption.
To install the Real User Cloud Probe on Windows
-
Download
and install latest version of WinPcap.
WinPcap is a packet capture driver that is necessary for correct functioning of Cloud Probe under Windows. - Extract the Cloud Probe installation files that you downloaded from EPD.
- Run the Real User Cloud Probe installation file (setup.exe) as Administrator.
- In the Directory Destination step of the installation wizard, select installation destination folder and click Next.
- In the Real User Collector Configuration step, provide the Real User Collector details:
IP or DNS name and port
If a different port number was used during installation of the Real User Collector, enter that port number.- Security or Operator user account and password
In the BMC Real User Cloud Probe Configuration step, specify the display name of the Cloud Probe instance and the monitored network card. Click Install.
Tip
To check, which of the available network cards the Cloud Probe should monitor, open command line and run
getmac /v
command. It returns the list of available network cards with name, type of the connection, network adapter, physical address and so on.- After installation, ensure that the staging folder
<InstallationDir>\cloudprobe
\staging
has WRITE permissions enabled for Administrators group. Verify the Cloud Probe installation and service.
Next Step in the Installation process
Step 7 Phase C Task 1 — Now that you have successfully installed Cloud Probe, you must establish traffic data feeds between an Analyzer and a Collector.
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