Applying service packs on the Presentation Server in the standalone mode silently

Where you are in the Applying service packs process

The page .Applying service packs on the Presentation Server in the standalone mode using the wizard v11.3.04 was not found  -- Please check/update the page name used in the MultiExcerpt-Include macro

To apply service packs on the Presentation server silently

  1. On a command line, navigate to the Disk1 folder in the installation file structure.


    On Linux, perform the upgrade as the user that initially installed the Presentation Server

  2. From the command prompt, run one of the following commands as appropriate:

    To run the upgrade with the default ProductRegistry.xml path
    • (Windowsinstall.cmd -i silent -DOPTIONS_FILE="<Full File Path>\server-silent-servicepack-options-windows.txt"
    • (Linux - as a non-root user)./ -i silent -DOPTIONS_FILE="<Full File Path>/server-silent-servicepack-options-linux.txt"

    (applicable to Linux platform only) To run the upgrade with a user-specified ProductRegistry.xml path

    Running the following command is important only if in a previous version, you moved the ProductRegistry.xml file from the default location (/opt/bmc/) to a custom location. Thus, while applying the fix pack, you need to provide the new path of the ProductRegistry.xml file (as described in the following command syntax).

    ./ -J PRODUCT_CONFIGURATION_FILE_PATH=<ProductRegistryFilePath> -i silent -DOPTIONS_FILE="<Full File Path>/server-silent-servicepack-options-linux.txt"


    • On Linux, ensure the following:

      • Run the commands as the non-root user that initially installed the Presentation Server.

      • Start a new session as a non-root user to run the upgrade. Do not use the su command to start a non-root session.

    • In the preceding commands, <ProductRegistryFilePath> refers to the full path to the ProductRegistry.xml file.

      Example: ./ -J PRODUCT_CONFIGURATION_FILE_PATH=/data1/userA/ProductRegistry.xml -i silent -DOPTIONS_FILE="/tmp/Linux/Disk1/server-silent-servicepack-options-linux.txt"

    Best practice

    Before you access the TrueSight console, BMC recommends that you clear the browser cache.

To verify the Presentation Server upgrade was successful

  1. Access the truesightpserver_servicepack_log.txt which is located in the (Windows%temp% directory or (Linux/tmp directory. Check for warnings or errors. If there are no errors or warnings, the Presentation Server was successfully upgraded.
  2. Navigate to the (WindowsTrueSightPServer\truesightpserver\bin or (LinuxTrueSightPServer/truesightpserver/bin directory and run the following command:

    (Windows) tssh server status

    (Linux) ./tssh server status

    1. The current installed version is displayed in the header that is similar to the following example:
      BMC TrueSight Presentation Server - Command Line Interface 2021 version 11.3.05
    2. A list of Presentation Server processes is displayed that is similar to the following sample:
      Process status
      Core Server     Running (13176)
      Index Server    Running (11028)
      Database Server Running (6052)

If errors occur, restart the Presentation Server by running the following command:

(Windows) tssh server start

(Linux) ./tssh server start

If error conditions persist, contact BMC Customer Support for assistance.

Where to go from here

Now that you have successfully installed the service pack on the Presentation Server, install it on the other TrueSight Operations Management components. For instructions, see Applying service packs.

Was this page helpful? Yes No Submitting... Thank you