Applying service packs

Service packs are interim product releases that provide minor enhancements, bug fixes, or both.

A service pack resolves problems that were discovered after the release of the current version and can include hot fixes that were delivered since the previous service pack.

In addition to the resolved issues that you might find in a fix pack, a service pack can contain minor enhancements to the product. 

The service pack installation process requires you to complete your preparatory activities before starting the installation tasks. The installation flow diagram and the process table enable you to apply the service pack smoothly.

Related topic

Upgrading from an earlier version of TrueSight Operations Management? See Upgrading Open link

TrueSight Operations Management service pack installation process — At a glance

To apply a service pack for TrueSight Operations Management, follow this sequence. 


  • There are major changes for cell KB in 11.3.05 service pack version. You must migrate the cell KB before the installation of 11.3.05 service pack. If not migrated, it will impact the existing cell functionalities.
    For more information, see
      Using the mmigrate utility Open link .
  • Before applying a service pack, make sure that you have an OS backup or a VM snapshot of all affected systems. If this is not possible, make sure that you back up the individual TrueSight Operations Management components.

Step 1: Prepare for installing the service pack

Complete the preinstallation tasks to ensure a successful service pack installation.Preparing to apply service packs on the TrueSight Operations Management solution

Best practice

You must download, install, and run the TrueSight Health Check Tool to generate an HTML report that lists the actual and recommended values for parameters such as OS settings, database, logs, configuration files, and so on in your TrueSight Operations Management environment before you install or upgrade.

Step 2: Install the service pack on the Presentation Server


You can install the service pack on the Presentation Server in the standalone or high-availability mode. Both these options are available in wizard-based and silent modes.

If you had configured disaster recovery earlier, you can continue to use the same procedures for installing the service pack on the Presentation Server with disaster recovery. You do not need any additional steps to configure disaster recovery again after installing the service pack.

Install using one of these options

(Applies even if you had configured disaster recovery earlier)

Standalone mode

High-availability mode

Step 3: Install the service pack on Infrastructure Management

Important (Cell KB migration)

To preserve customizations made to the Cell KB (including any other customizations) and to receive improvements available with the new KB, you need to first migrate the Cell KB by using the mmigrate utility and provide the migrated KB location.

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  1. Bertrand Imbert

    Plse note that the link for mmigrate utility is wrong.. Thanks to correct

    Nov 01, 2021 08:25
    1. Krutarth Mohakud

      Bertrand Imbert, thanks for the comment. This is fixed.

      Nov 08, 2021 07:14
      1. Mahesh Darekar


        Another customer have reported Link is still incorrect - This is pointing to master place ..

        Correct link should be -

        Can you fix it

        Thanks Mahesh

        Dec 20, 2021 07:19
        1. Krutarth Mohakud

          Hi,Mahesh Darekar - This is fixed now. Thanks

          Dec 21, 2021 09:55
  2. Mahesh Darekar


    Not fixed yet,

    When I am trying to access it its pointing to master doc space

    Customer have reported issue with it just before few seconds

    Please take a another look

    Thanks Mahesh Darekar

    Mar 09, 2022 07:53
    1. Krutarth Mohakud

      Mahesh Darekar .thanks. This is working now.

      Mar 09, 2022 09:55
  3. Richard Bone

    The links in Step 2 for HA TSPS are looping back to this page. The links on the left-hand navigation menu are working correctly.

    Jul 22, 2022 03:55
    1. Krutarth Mohakud

      Richard Bone , This is fixed now.

      Aug 29, 2022 10:32
      1. Riddhi Lathigara

        This is not yet fixed.

        May 29, 2023 10:43
  4. Timothy Pun

    Applying service packs on the Presentation Server in the high-availability mode using the wizard => link back to this URL. And the silent mode is also point to this URL. Not correct.

    Aug 28, 2022 09:55
    1. Krutarth Mohakud

      Timothy Pun , sorry for the inconvenience. This is fixed now.

      Aug 29, 2022 10:31
  5. Georges Lima

    Hi a little question, I'm already in TSIM 11.3.04 and I plan to upgrade 11.3.06. Should I mmigrate the kb ? I remember to make a mmigrate when I install TSIM 11.3.04. Thanks for your help.

    Mar 13, 2023 10:58
    1. Krutarth Mohakud

      Georges Lima , Yes, you must migrate the KB.  It is described on this page before step 1. 

      You can check out this page too: Using the mmigrate utility - BMC TrueSight Operations Management 11.3.04 - BMC Documentation


      Mar 13, 2023 12:07