Upgrading the Real End User Experience Monitoring using the wizard

Where you are in the Upgrade process

StepTask
1Preparing to upgrade TrueSight Operations Management solution
2Upgrade Remedy Single Sign-On
3Upgrade TrueSight Presentation Server
4Upgrade TrueSight Infrastructure Management
5Upgrade App Visibility Manager
6Upgrade Real End User Experience Monitoring Software Edition  — Phase A (You are here)
Upgrade Real End User Experience Monitoring Software Edition — Phase B
7Upgrade TrueSight IT Data Analytics


You can use this procedure to install the BMC Real End User Experience Monitoring Software Edition upgrade with the installation wizard, or you can perform a silent upgrade.

To upgrade BMC Real End User Experience Monitoring Software Edition

On the system where you want to install the software edition, complete the following procedure.

  1. As a user with root privileges, navigate to Disk1 in the directory where you extracted the .zip file and run ./setup.bin.

  2. On the Welcome page, click Next.
  3. On the End User License Agreement page, read the agreement and select the I agree to the terms of the license agreement option, and click Next
    If you do not agree to the terms of the license agreement, the installation process will not continue.
  4. The installation utility automatically detects the components on the system, and will indicate which components will be upgraded. Click Next.
  5. If you selected to install the Real User Analyzer, you must enter the path to the activation key file that you received from BMC Customer Support, enter the company's name, and click Next. The company's name must match the name that is in the activation key file. If you do not have an activation key file, contact BMC Customer Support.
    If you do not have an activation key file, you can use the Real User Analyzer for a 30-day trial period by leaving the path to the activation key file empty and entering your company's name.
  6. Click Browse and select the activation key file's location and then click Next.
  7. For SNMP functionality, select the Enable SNMP box. The default SNMP port number can be changed, if necessary.
    If you want to enable SNMP functionality after the installation is finished, you can enable SNMP for the Real User Analyzer or Collector through the component's interface.
  8. Check that the installation details are correct and click Install.
  9. Click Done to exit the installation wizard.
    A log file is available at the location specified in the Installation Summary page.

Note

You can view the Real User Analyzer and Collector installation euem_install_log.txt log file in the /tmp folder.

Next Step in the Upgrade process

Step 6 Phase B — Now that you have successfully upgraded the Real End User Experience Monitoring Software Edition, you must upgrade Cloud Probe.


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