Upgrading the Infrastructure Management server for application high-availability

Where you are in the Upgrade process

StepTask
1Preparing to upgrade TrueSight Operations Management solution
2Upgrade Remedy Single Sign-On
3Upgrade TrueSight Presentation Server
4Upgrade TrueSight Infrastructure Management — Phase A (You are here)
Upgrade TrueSight Infrastructure Management — Phase B
5Upgrade App Visibility Manager
6Upgrade Real End User Experience Monitoring Software Edition
7Upgrade TrueSight IT Data Analytics

You need to perform the following tasks to upgrade the Infrastructure Management server for application high-availability:

Application high-availability is supported only with the Oracle database. 

Best Practice

BMC recommends that you deploy the Oracle database and TrueSight Infrastructure Management Server on separate servers.

To upgrade the Infrastructure Management server on the primary computer

  1. Stop the secondary TrueSight Infrastructure Management server before you proceed with the upgrade. For more information, see  Starting and stopping the TrueSight Operations Management components .
  2. Upgrade the primary server. See:
    (Using the wizardUpgrading the Infrastructure Management server in the standalone mode using the wizard 
    (SilentlyUpgrading the Infrastructure Management Server in the standalone mode silently
  3. Ensure that the primary Infrastructure Management server has successfully started by running the pw license list command.
  4. If you have customized service management data in the di_models.baroc file present in the <Infrastructure Management Server Install Directory>\pw\server\etc directory, copy the publishing server kb from the backup directory to the <Infrastructure Management Server Install Directory>\pw\server\etc\<psname> directory.

Important

The system requirements are validated every time you restart the host computer or product services. If the system requirements are not met, the product services are not started. To force-start the product services, see Starting and stopping the TrueSight Operations Management components.


To upgrade the Infrastructure Management server on the secondary computer

  1. Stop the primary TrueSight Infrastructure Management server.
  2. Synchronize the cell database (MCDB) on the primary and secondary servers:
    1. Delete all content in the installedDirectory\TrueSight\pw\server\var\<secondary_cell_name> folder (for example, pncell_<host name>#2) of the secondary server.
    2. Copy all content from the installedDirectory\TrueSight\pw\server\var\<primary_cell_name> folder (for example, pncell_<host name>#1) of the primary server to the above location on the secondary server.
  3. Upgrade the secondary server. See:
    (Using the wizardUpgrading the Infrastructure Management server in the standalone mode using the wizard 
    (SilentlyUpgrading the Infrastructure Management Server in the standalone mode silently

  4. Stop the secondary TrueSight Infrastructure Management server.
  5. Synchronize the cell database (MCDB) on the primary and secondary servers:
    1. Delete all content in the installedDirectory\TrueSight\pw\server\var\<primary_cell_name> folder (for example, pncell_<host name>#1) of the primary server.
    2. Copy all content from the installedDirectory\TrueSight\pw\server\var\<secondary_cell_name> folder (for example, pncell_<host name>#2) of the secondary server to the above location on the primary server.
  6. Start the primary TrueSight Infrastructure Management server.
  7. Verify that the primary server is the active node by running the pw ha status command.
  8. Start the secondary TrueSight Infrastructure Management server.
  9. If you have customized service management data in the di_models.baroc file present in the <Infrastructure Management Server Install Directory>\pw\server\etc directory, copy the publishing server kb from the backup directory to the <Infrastructure Management Server Install Directory>\pw\server\etc\<psname> directory.
  10. To detect the active and standby nodes, check the HTTP response codes for the following URLs:

    https://<primary hostname>/jsp/ShowError.jsp

    https://<secondary hostname>/jsp/ShowError.jsp

    HTTP response 200 - active node
    HTTP response 503 - standby node

Important

The system requirements are validated every time you restart the host computer or product services. If the system requirements are not met, the product services are not started. To force-start the product services, see Starting and stopping the TrueSight Operations Management components.

Troubleshooting upgrade issues

If you face issues during the upgrade, see  Troubleshooting an Infrastructure Management deployment .

Next step in the Upgrade process

Step 4 Phase B — Now that you have successfully upgraded the Infrastructure Management Server, you must upgrade the Integration Service and remote cells.

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Comments

  1. Sistemas Securitas direct

    The page has visualization errors such as: tsomd113:Upgrading the Infrastructure Management server in the standalone mode using the wizard was not found. Please check/update the page name used in the 'multiexcerpt-include macro.

    check it please. Thanks!

    Jun 26, 2019 08:28
    1. Rashmi Gokhale

      Hi,

      I have fixed the error and updated the document.

      Sorry for the inconvenience caused.

      Thanks

      Jun 28, 2019 02:18
  2. Deepak Kamath

    Upgrade TrueSight Infrastructure Management — Phase B Where is this page ?

    Sep 26, 2019 07:06
    1. Deepak Kamath

      Ok Phase B –Upgrade IS and remote cells

      Sep 26, 2019 07:08