Upgrading the Cloud Probe silently

Where you are in the Upgrade process

Step Task
1 Preparing to upgrade TrueSight Operations Management solution
2 Upgrade Remedy Single Sign-On
3 Upgrade TrueSight Presentation Server
4 Upgrade TrueSight Infrastructure Management
5 Upgrade App Visibility Manager
6 Upgrade Real End User Experience Monitoring Software Edition — Phase A
Upgrade Real End User Experience Monitoring Software Edition — Phase B (You are here)
7 Upgrade TrueSight IT Data Analytics

To upgrade the Real User Cloud Probe on Linux

  1. Log in to the virtual machine as root user.
  2. In the Cloud Probe installation directory, run the cloudprobe-silent-upgrade-option file with the following command:

    Command
    ./setup.bin -i silent -DOPTIONS_FILE=$(pwd)/cloudprobe-silent-upgrade-option

    The current session will close and the installer will run in the background.

  3. Review the installation results in the installation log  at /tmp/cloudprobe_install_log.txt.
    Following the upgrade, the Cloud Probe starts automatically. You access the  Cloud Probes page  through the Real User Collector console. From the TrueSight console, point to Administration > Integration, and click Cloud Probes.
  4. Verify the Cloud Probe service is started.

      To check the Cloud Probe service on Linux

    Run the following command to ensure that the Cloud Probe process is up and running:

    ps –ef | grep cloud

    If you have installed a Cloud Probe on a Red Hat Linux 5.8 operating system, and the agent does not start after installation, change the maximum packet size (in bytes) allowed for the EPX:

    1. Open the epx_properties.conf file located in [CloudProbeInstallDir]/cloudprobe/conf folder.
    2. Change the value of the SYSTEM.PROPERTIES.EPX.global.max_packet_size parameter. You can set the maximum packet size value between 1500 and 65535 bytes.

    3. Start the Cloud Probe service using the service cloud-probe start command.
  5. Verify the Cloud Probe is sending traffic data to the Real User Collector.

      To verify the Cloud Probe is sending traffic data to the Real User Collector
    • In the Real User Collector to which you connected the Cloud Probe, select Administration > Integration, then click Cloud Probes. Find your Cloud Probe instance in the list and ensure it is processing traffic data. For details, see  Monitoring Cloud Probe system health on a Collector.
    • In the Real User Analyzer, select System Deployment > Components, and click on the Real User Collector to which you connected the Cloud Probe. Find your Cloud Probe instance in the list and ensure it is processing traffic data. For details, see  Monitoring Cloud Probe system health on a Collector.

  6. If you use encrypted traffic, configure the  SSL keys  for traffic decryption.

To upgrade the Real User Cloud Probe on Windows

  1. Log in to the windows machine as Administrator.
  2. In the Cloud Probe installation directory, run the cloudprobe-silent-upgrade-option file with the following command:

    Command
    - setup.exe -i silent -DOPTIONS_FILE=C:\Disk1\cloudprobe-silent-upgrade-option

    The current session will close and the installer will run in the background.

  3. Review the installation results in the installation log  at /tmp/cloudprobe_install_log.txt

    Following the upgrade, the Cloud Probe starts automatically. You access the Cloud Probes page  through the Real User Collector console. From the TrueSight console, point to Administration > Integration, and click Cloud Probes.

  4. Verify the Cloud Probe service is started.

      To check the Cloud Probe service on Windows

    Open the Services list and verify that BMC Real User Cloud Probe service is started.

  5. Verify the Cloud Probe is sending traffic data to the Real User Collector

      To verify the Cloud Probe is sending traffic data to the Real User Collector
    • In the Real User Collector to which you connected the Cloud Probe, select Administration > Integration, then click Cloud Probes. Find your Cloud Probe instance in the list and ensure it is processing traffic data. For details, see  Monitoring Cloud Probe system health on a Collector.
    • In the Real User Analyzer, select System Deployment > Components, and click on the Real User Collector to which you connected the Cloud Probe. Find your Cloud Probe instance in the list and ensure it is processing traffic data. For details, see  Monitoring Cloud Probe system health on a Collector.

Post-upgrade of Cloud Probe

Perform the following tasks:

  •   Modify  the Real User Cloud Probe configuration with the Maintenance Tool
  •   Configure confidentiality policies on a Cloud Probe
  • Configure traffic filtering rules on a Cloud Probe

Troubleshooting the Cloud Probe

For additional details, see the following topics:

Starting and stopping the Real User Cloud Probe

Troubleshooting the Cloud Probe

Next Step in the Upgrade process

Now that you have successfully upgraded Cloud Probe, you can upgrade the other TrueSight components as per your license entitlements. For instructions, see the Upgrade process.

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