Upgrading Remedy SSO in the high-availability mode using the TrueSight installer wizard

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If you have implemented Remedy Single Sign-On in a high-availability (HA) environment as a redundant system with session failover, you must upgrade both the Primary and Secondary nodes.

Plan for system downtime before upgrading Remedy SSO

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To upgrade Remedy SSO in a HA environment using the wizard

Note

The Remedy SSO Admin UI requires sticky session/Session Persistence in an HA environment. Usually, this is accomplished by enabling sticky session/Session Persistence on the load balancer. Different load balancers have different configurations to enable a sticky session/Session Persistence. Refer to the specific load balancer documentation or ask the vendor for details about the configuration.

Note that when sticky session/Session Persistence is not enabled for the Remedy SSO Admin UI, the admin user behind the firewall can use a specific Remedy SSO server hostname to access admin UI instead of using the load balancer URL.

  1. Upgrade Remedy SSO on the primary node by performing a wizard-based installation.

    Note

    While running the installation, the database type specified must be PostgreSQL External. Also, while configuring user accounts for managing PostgreSQL database operations, you need to create a new user (Create New User option on the installer).

  2. Upgrade Remedy SSO on the additional nodes by performing a wizard-based installation.

    Note

    While running the installation, the database settings must be the same as the settings used by the primary node. Also, while configuring user accounts for managing PostgreSQL database operations, you need to specify an existing user (Use Existing User option on the installer) and provide details of the user created while installing Remedy SSO on the primary node.

To reconfigure the SAML authentication settings

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