Upgrading Remedy SSO in the high-availability mode using the Remedy installer wizard
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Remedy Single Sign-On high-availability (HA) environment is implemented as a redundant system with session failover. In this model, if a node fails, the single sign-on load is transitioned to the remaining servers with minimal interruption.
Remedy SSO upgrade process
The following table describes in detail the Remedy SSO upgrade process.
Upgrade | What occurs during the upgrade |
---|---|
Remedy SSO application |
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HA environment with Remedy SSO |
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Plan for system downtime before upgrading Remedy SSO
If you are using SAML authentication in your Remedy SSO environment, before you upgrade, decide whether you want to plan for the system downtime or not. Based on your plan, choose between these two options:
- If you plan for the system downtime, do the following:
- If you do not want to plan for the system downtime, do the following:
- Remove a node from the Remedy SSO server cluster.
- Upgrade Remedy SSO.
- Re-configure SAML authentication.
- Add the node back to the Remedy SSO server cluster.
- Repeat the steps 1 to 4 for all other nodes.
To upgrade Remedy SSO in a HA environment
You need to perform the following tasks to upgrade Remedy SSO using the wizard-based Remedy installer in the high-availability mode:
- Ensure that Remedy SSO is upgraded successfully on the primary node as outlined in upgrading Remedy SSO.
- Unzip the Remedy SSO files on the additional node.
- Upgrade Remedy SSO on the additional node.
- Complete the rest of the upgrade steps.
- (Optional) Re-configure SAML authentication.
To reconfigure the SAML authentication settings
For each realm that is configured for SAML authentication, perform the following steps:
- Edit the realm to enter PEM encoded IdP signing certificate data in the IdP Signing Certificate field or import the IdP metadata again. Ensure that the other SAML configuration is same as before except the IdP Signing Certificate field data.
- Save the details.
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Postupgrade tasks
If you had modified the web.xml file during the upgrade, ensure that you reapply the changes after the upgrade.
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