Upgrading IT Data Analytics in a multiple server environment silently

Where you are in the Upgrade process

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You can upgrade IT Data Analytics in a multiple server environment, silently, by doing a custom upgrade. The silent upgrade obtains the required user inputs from the options files. You can download sample options files from within the procedure below, or you can generate them.

To perform a custom upgrade silently

Do the following:

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  1. Download the following sample options files depending on the component that you want to upgrade and your environment, or generate one. To generate the file, go to Step 6.

    Component Windows Sample Options file Linux Sample Options file
    Indexer
    Search Server Configuration Database
    Search
    Collection Station
    Console Server

  2. Copy the sample options file to the following folder on every computer where you want to upgrade the components:

    • (Windows) C:\Program Files\BMC Software\TrueSight\ITDA
    • (Linux) /opt/bmc/TrueSight/ITDA

    To install the product in a different location, change the value of the installLocation property in the options file.

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  3. You will need to type the Remedy Single Sign-On password in an encrypted form in the options file in Step 8. Encrypt this password using the EncryptPWD utility:
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