Upgrading Infrastructure Management in the disaster recovery mode

Where you are in the Upgrade process

1Preparing to upgrade TrueSight Operations Management solution
2Upgrade Remedy Single Sign-On
3Upgrade TrueSight Presentation Server
4Upgrade TrueSight Infrastructure Management — Phase A (You are here)
Upgrade TrueSight Infrastructure Management — Phase B
5Upgrade App Visibility Manager
6Upgrade Real End User Experience Monitoring Software Edition
7Upgrade TrueSight IT Data Analytics

You need to perform the following tasks to upgrade the Infrastructure Management server in disaster recovery mode on primary and recovery servers.

Step A: To upgrade the Infrastructure Management Server on the primary host computer

  1. Shutdown the recovery Infrastructure Management Server host computer.
  2. Log in to the host computer on which you want to upgrade the Infrastructure Management Server, and delete all the files from the temporary directory: 

    • (Windows%temp%
    • (Linux/tmp
  3. Extract the downloaded zip files (the upgrade installer) to a temporary location outside the following location to avoid any file sharing conflicts:

    • (WindowsC:\Program Files
    • (Linux) /opt


    Ensure that the following system requirements are met. If your target computer does not meet these requirements, you cannot proceed with the installation. However, in a test environment, you can skip the system requirements validation and run the installer by using the -J MINIMAL=true argument.

    • Total RAM (in MB): 32,000
    • Available RAM (in MB): 25,000
    • Total swap space / page file (in MB): 8,000
    • Available swap space / page file (in MB): 8,000

    By default, the TrueSight Infrastructure Management Server uses 256-bit encryption. However, AES 256-bit encryption is not allowed in some countries due to import regulations. You can change the default encryption key size when you invoke the installer.

  4. (Linux) Apply executable rights to all the installation files by running the following command: 

    chmod -R 755 installationDirectoryFolderName 

    installationDirectoryFolderName is the name of the folder that contains all the installation files.

    For example, chmod -R 755 Disk1

  5. (Linux) Perform the following to archive the old installation files including the user apps, PERL libraries, and any other customization:
    1. Run the pw system stop command to stop the TrueSight Infrastructure Management server.
    2. Tar the /usr/pw directory and place the resulting file in a secure location such as on another server, another file partition, or a directory that lies above /usr/pw.
    3. Save the Crontab entries (especially the database archive entry).

    4. Restart the TrueSight Infrastructure Management Server by using the pw system start command.
    5. Save any custom Apache settings.
  6. (Linux) Run one of the following commands to set the DISPLAY environment to enable the installation program UI to launch:

    • export DISPLAY=targetHostName:0.0

    • setenv DISPLAY targetHostName:0.0

    targetHostName is the name of the computer on which you want to display the installation program UI.

  7. Navigate to the Disk1 directory of the extracted folder, use one of the following options to run the installer.

    BMC recommends that you run the installer by using install.cmd and not setup.exe.

    You must right-click on install.cmd and select Run as administrator.

    Environment typeCommand

    Production environment with the default encryption setting

    (Windows) install.cmd


    Production environment with user-specified encryption setting

    (Windows)install.cmd –J BMC_TS_KEY_SZ=<128/256>

    (Linux)./install.sh –J BMC_TS_KEY_SZ=<128/256>

    Test environment with the default encryption setting

    (Windows)install.cmd -J MINIMAL=true

    (Linux)./install.sh -J MINIMAL=true

    Test environment with with user-specified encryption setting

    (Windows)install.cmd –J BMC_TS_KEY_SZ=<128/256> -J MINIMAL=true

    (Linux)./install.sh –J BMC_TS_KEY_SZ=<128/256> -J MINIMAL=true

  8. Review the welcome page, and click Next.
  9. Read the license agreement, agree to the terms, and click Next.
  10. On the Upgrade Confirmation page, click Yes, and click Next. The upgrade routine checks the system to see that it meets the upgrade prerequisites, and displays any errors that it discovers. Correct these errors before proceeding with the upgrade.
  11. (Applicable only if you are upgrading from TrueSight Infrastructure Management 10.7) The installer detects the FQDN of the host computer and populates the FQDN field automatically. Confirm this, and click Next
    If you modify the FQDN:

    • Do not manually type any IP address in the FQDN field. 

    • Do not leave this field empty.

    • Ensure that the TrueSight Infrastructure Management server FQDN is accessible from other BMC products.

  12. In the Cloud-vista enabled environment, the Configuring TrueSight Infrastructure Management environment deployment information screen is displayed. Provide the following details, and click Next.

    Select any one of the following options based on your TrueSight Infrastructure Management environment.

    • Single Server Environment Installation: Upgrades the TrueSight Infrastructure Management server as a standalone server.

    • Multiple Server Environment Installation: Upgrades the TrueSight Infrastructure Management server as following:

      • BMC TrueSight Infrastructure Management Central Server: Upgrades this instance as a central server.

      • BMC TrueSight Infrastructure Management Child Server: Enter the following Server Router details:

    Host Name/IP AddressFQDN name and IP address of the Central Server Router. FQDN name comprises the host name and the domain name.
    ProtocolProtocol with which to communicate to the Central Server Router. It can be either HTTP or HTTPS protocol.
    PortPort number with which to communicate to the Central Server Router. The default HTTP ports are 80 (Windows) and 8080 (Linux). The default HTTPS ports are 443 (Windows) and 8043 (Linux).
  13. On the Configuring KB Migration Path page, if you have already migrated customized KB definitions to the new standard 11.3.01 KB, select Yes, and browse to the path of the customized KB directory.

    The file path should follow this hierarchy structure:
    \topLevelDirectory\mergedKB\server\etc\cellName , where \server\etc\cellName is the standard sub-directory.


    If you have KBs to migrate but have not done so, pause the upgrade process and migrate them before proceeding. See Migrating the configuration of Infrastructure Management cells.

    During the upgrade, the routine copies the KB under the \mergedKB\server\etc\cellName  path and overwrites the KB in the default  installationDirectory \pw\server\etc\cellName path.

  14. Review the installation details, click Install, and click Next.
  15. Select View Logs to open the installation logs, and click Done.

    After you successfully upgrade the TrueSight Infrastructure Management server, the following folder is created under the installation directory, in the BMC Software folder. You can manually delete the files if you do not want them.

    Folder nameDescription
    <installationDirectory>11. (where  x  is the version that you are upgrading from)

    Contains backup files of the earlier TrueSight Infrastructure Management installation.

  16. If you have customized service management data in the di_models.baroc file present in the <Infrastructure Management Server Install Directory>\pw\server\etc directory, copy the publishing server kb from the backup directory to the <Infrastructure Management Server Install Directory>\pw\server\etc\<psname> directory.

Step B: To perform post-upgrade tasks after upgrading the primary host computer

  1. Verify the primary TrueSight Infrastructure Management Server connection status in the TrueSight console. The component status should be displayed as Connected
  2. Stop the primary TrueSight Infrastructure Management processes and take a backup of the installationDirectory\pw\folder. 

Step C: To upgrade the Infrastructure Management server on the recovery host computer

  1. Shutdown the primary TrueSight Infrastructure Management host computer.
  2. Switch to the recovery host and upgrade the TrueSight Infrastructure Management on the recovery host computer using the same steps that you used while upgrading the primary computer. 

Step D: To perform post-upgrade tasks after upgrading the recovery host computer

  1. Stop the recovery TrueSight Infrastructure Management Server processes and restore a backup of the installationDirectory\pw folder on the recovery host computer. 
  2. If you have configured a different alias for the primary and recovery hosts, manually update the recovery host name in the following files:


  3. Start the recovery TrueSight Infrastructure Management Server processes.

Troubleshooting upgrade issues

If you face issues during the upgrade, see  Troubleshooting an Infrastructure Management deployment .

Next step in the Upgrade process

Step 4 Phase B — Now that you have successfully upgraded the Infrastructure Management Server, you must upgrade the Integration Service and remote cells.

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