Unable to install the Presentation Server

You cannot proceed with the TrueSight Presentation Server installation in the following scenarios:

If the TrueSight Presentation Server computer does not meet the system requirements

The installation logs provide messages that indicate that the expected or recommended configurations are not met.

You need to ensure that the target computer meets the system requirements and then rerun the installation.

You can find the installation logs at:

  • Windows) Default directory: \Temp\truesightpserver_install_log.txt

  • (Linux) Default directory: /tmp/truesightpserver_install_log.txt

You can see the following log messages indicating the expected or recommended configuration and the actual configuration values.

Log message

LOG EVENT {Description=[----------validation started for system requirements----------],Detail=[]}

(Dec 08 2017 02:14:34.338 AM -0500),INFO,com.bmc.truesight.api.processprecheck.TSPreInstallUtil,

  LOG EVENT {Description=[logMinAndRecommendedValues],Detail=[Configuration: totalPhysicalMemory_MB, Actual Value: 8203, Recommended Configuration: 0, Pre Install Status: OK]}

(Dec 08 2017 02:14:34.339 AM -0500),INFO,com.bmc.truesight.api.processprecheck.TSPreInstallUtil,

  LOG EVENT {Description=[logMinAndRecommendedValues],Detail=[Configuration: availablePhysicalMemory_MB, Actual Value: 3153, Recommended Configuration: 0, Pre Install Status: OK]}

(Dec 08 2017 02:14:34.340 AM -0500),INFO,com.bmc.truesight.api.processprecheck.TSPreInstallUtil,

  LOG EVENT {Description=[logMinAndRecommendedValues],Detail=[Configuration: totalSwapSpace_MB, Actual Value: 4194, Recommended Configuration: 0, Pre Install Status: OK]}

(Dec 08 2017 02:14:34.340 AM -0500),INFO,com.bmc.truesight.api.processprecheck.TSPreInstallUtil,

  LOG EVENT {Description=[logMinAndRecommendedValues],Detail=[Configuration: availableSwapSpace_MB, Actual Value: 2454, Recommended Configuration: 0, Pre Install Status: OK]}

(Dec 08 2017 02:14:34.341 AM -0500),INFO,com.bmc.install.product.truesightpserver.TrueSightPServerSystemRequirementsValidationTask,

  LOG EVENT {Description=[----------validation completed for system requirements----------],Detail=[]}

If the TrueSight Presentation Server computer does not meet the required configuration limits

Before installing the TrueSight Presentation Server, you need to ensure that the target host is configured with the required settings. This configuration is required only if you are installing TrueSight Presentation Server on a Linux computer.

You can change the required configurations either manually or by running the PreinstallConfig.sh script located in the installation directory (with root permissions).

For more information about the configuration settings and the script, see Preparing for the Presentation Server installation.

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