×
 
 
  •  
$helper.renderConfluenceMacro('{bmc-global-announcement:$space.key}')
BMC TrueSight Operations Management 11.3 ... Troubleshooting Troubleshooting a TrueSight IT Data Analytics deployment

TrueSight IT Data Analytics fails to display the login screen after upgrading

When you upgrade IT Data Analytics to the current version, the server fails to display the login screen.

Probable cause: The custom certificate in the bmcitda.jks keystore is deleted as the bmcitda.jks keystore is overwritten by the default keystore that is bundled with the upgrade installer.

Workaround:

  1. Take a backup of the bmcitda.jks keystore before upgrading:
    • (Microsoft windows) <IT Data Analytics installation directory>\tomcat\conf\bmcitda.jks
    • (Linux) <IT Data Analytics installation directory>/tomcat/conf/bmcitda.jks
  2. Restore the keystore after upgrading to the current version.
  3. Restart the IT Data Analytics server.

Was this page helpful? Yes No Submitting... Thank you
Last modified by Harihara Subramanian on Apr 01, 2019
troubleshooting installation reference upgrading itda

Comments

Log in or register to comment.

TrueSight IT Data Analytics Console server fails to start
TrueSight IT Data Analytics install or upgrade fails
© Copyright 2013-2019 BMC Software, Inc. © Copyright 2013-2019 BladeLogic, Inc.
Legal notices

Powered by Atlassian Confluence and Scroll Viewport

© Copyright 2005-2024 BMC Software, Inc. Use of this site signifies your acceptance of BMC’s Terms of Use . BMC, the BMC logo, and other BMC marks are assets of BMC Software, Inc. These trademarks are registered and may be registered in the U.S. and in other countries.