Starting and stopping the TrueSight Operations Management components

Use the following sections to understand services and scripts used for starting and stopping the TrueSight Operations Management components.

Additionally, find out how these services or scripts are integrated in the operating system.

Starting and stopping the Remedy Single Sign-On server

Starting and stopping the Remedy Single Sign-On server on Windows

You can start or stop the service on Windows by navigating to services.msc or by running commands on the command line.

To start or stop the service from services.msc

1. Navigate to the computer where Remedy Single Sign-On is installed.
2. Click Start > Run > services.msc.
   
3. Start or stop the BMC Remedy Single Sign-On Server service.

To start or stop the process from the command line

1. Navigate to the <Remedy SSO Installation Directory>\rsso\bin directory.
2. On the command line, run one of the following commands:
   • To start the process: rsso.bat server start
   • To stop the process: rsso.bat server stop

   Note

   Running the start command results in first stopping the Remedy Single Sign-On service and then starting it.

Starting and stopping the Remedy Single Sign-On server on Linux

1. Navigate to the <Remedy SSO Installation Directory>\rsso\bin directory.
2. On the command line, run one of the following commands as a non-root user:
   • To start the service: ./rsso server start
   • To stop the service: ./rsso server stop

   Note

   Running the start command results in first stopping the Remedy Single Sign-On service and then starting it.

Verifying the status of Remedy SSO

1. Navigate to the <Remedy SSO Installation Directory>\rsso\bin directory.

2. On the command line, run one of the following commands:

   • (Windows): rsso.bat server status

   • (Linux): ./rsso server status

     Note

     On a Linux server, you need to run the command as a non-root user.

Starting and stopping the Presentation Server

Starting and stopping the Presentation Server on Windows

The following service can be used to start and stop the core server, Index server, and the database server from services.msc .

You can also start and stop this service by running the following commands:

• tssh server start
• tssh server stop 

For more information, see  Presentation Server tssh commands .

Starting and stopping Presentation Server on Linux

The BMCTSPSSvc script located at /etc/init.d starts and stops the Presentation Server on Linux.

TrueSight Presentation Server can be installed by a non-root user only. Therefore, the installer does not have sufficient permissions to automatically create the BMCTSPSSvc script used for starting the Presentation Server.

You need to run the tssh service register <non-root User> command to register the service which in turn performs the following actions:

• Creates the BMCTSPSSvc script in the /etc/init.d directory.

• Creates the following soft links located at /etc/<RunLevel>.

  Soft link	Description
  S80BMCTSPSSvc	Runs the script to start the Presentation Server.
  K08BMCTSPSSvc	Runs the script to stop the Presentation Server.

You can start or stop the Presentation Server by running the following commands:

Starting and stopping Infrastructure Management components

Forcefully starting the Presentation Server and Infrastructure Management services

Unless the computer hosting the Presentation Server (or Infrastructure Management) meets the following system requirements, you cannot start the Presentation Server (or Infrastructure Management). 

• Total RAM (in MB): 32,000
• Available RAM (in MB): 25,000
• Total swap space / page file (in MB): 8,000
• Available swap space / page file (in MB): 8,000

• Available disk space (in MB): 2,000

You can verify whether you are unable to start the service because of the system requirements validation by looking at the following log files:

To skip validation of the system requirements and forcefully start the service

1. Navigate to the following location based on the product service that you want to start forcefully:

   Product	Path
   TrueSight Presentation Server
   Windows	<installationDirectory>\truesightpserver\conf\custom
   Linux	<installationDirectory>/truesightpserver/conf/custom
   TrueSight Infrastructure Management
   Windows	<installationDirectory>\pw\custom\conf
   Linux	<installationDirectory>/pw/custom/conf

2. Proceed in one of the following ways, based on the product for which you want to enable starting the service forcefully: 

   • Presentation Server: Edit the csr.conf file, add the following property, and save the file.
     skipResourceCheck=true

   • Infrastructure Management: Edit the pronet.conf file, add the following property, and save the file.
     skipResourceCheck=true

3. Restart the product service.
   These steps ensure that the service automatically starts even if you restart the Presentation Server or the Infrastructure Management host.
   

Alternatively, you can forcefully start the Presentation Server (or Infrastructure Management) service in the following way. 
However, doing so does not ensure an automatic restart of the service in a scenario where the Presentation Server (or Infrastructure Management) host is restarted.

• Presentation Server: Run the tssh server start force command.
• Infrastructure Management: Run the pw sys start force command

Starting and stopping the App Visibility server

To start and stop the App Visibility server services in Windows

On the computers where the App Visibility server components are installed, use the Windows services manager (services.msc) to stop and start the App Visibility server components.

The following services are listed for their respective installed components:

• BMC App Visibility Collector
• BMC App Visibility Portal
• BMC App Visibility PostgreSQL
• BMC App Visibility Proxy
• BMC App Visibility Elasticsearch

To start and stop the App Visibility server services in Linux

On the computers where the App Visibility server components are installed, run the required command to start or stop a service:

Starting and stopping a synthetic TEA Agent as a process

To start the synthetic TEA Agent as a process

1. On the TEA Agent computer, navigate to the installationDirectory\TEAAgent directory.
   The default installation directory is one of the following, according to your system:

   • C:\Program Files (x86)\BMC Software\BMCTEAAgent

   • C:\Program Files\BMC Software\BMCTEAAgent

2. Right-click the start_agent.bat file, and select Run as administrator.

A command prompt opens and displays the status of the TEA Agent.

To stop the synthetic TEA Agent process

To stop the TEA Agent process, do one of the following:

• Stop the TEA Agent process from the Windows Task Manager on the host computer.
• Press Ctrl+C to terminate the batch file in the command window.

Starting and stopping the Real User Analyzer or Collector

To start the Real User Analyzer or Collector service

1. Log in to the virtual machine with the Real User Analyzer or Collector installation as root.
2. Run the required command in a command prompt:

• • service euem_analyzer start
  • service euem_collector start

If the Real User Analyzer or Collector component service is working after the start command, you will see the Real User Analyzer or Collector Console in a supported browser.

To stop the Real User Analyzer or Collector service

1. Log in to the virtual machine with the Real User Analyzer or Collector installation as root.
2. Run the required command in a command prompt:

• • service euem_analyzer stop
  • service euem_collector stop

Starting and stopping the Real User Cloud Probe

To start or stop the Cloud Probe in Linux

1. Log in to the virtual machine with the Real User Cloud Probe installation as root.

2. Run the required command in a command prompt:

   • service cloud-probe start

   • service cloud-probe stop

To start or stop the Cloud Probe in Windows

1. Run the services.msc command.
2. In the list of services, right-click on the BMC Real User Cloud Probe service and use the following options accordingly:

• • Start
  • Stop
  • Restart