Security planning for Presentation Server

The TrueSight Operations Management solution can comprise several components. The following diagram provides an overview of the communication paths among the core TrueSight Operations Management components. For more detailed descriptions about the architectural diagrams, see TrueSight Operations Management architecture.

This topic addresses the ways in which sensitive data and user information are secured among the TrueSight Operations Management components. 

User authentication and authorization

The TrueSight Operations Management system uses Remedy Single Sign-On to authenticate and  manage users and user groups Open link . BMC Remedy Single Sign-On supports authentication with traditional systems, such as Active Directory, LDAP, SAMLv2, and others systems, and supports integration into existing single sign-on systems.

Following system installation and configuration, users access the TrueSight console Open link  from the TrueSight Presentation Server. Role-based access to the TrueSight Operations Management components is then managed by  authorization profiles Open link , which are maintained by the Solution Administrator.  Users cannot directly access any of the components.

Plan to change the out-of-the-box credentials

You must change the out-of-the-box credentials at your first log in for both Remedy SSO Server and Presentation Server. This document explains the steps to change the default passwords as part of the relevant installation procedures.

Security resources

Remedy Single Sign-On

Planning the Remedy Single Sign-On Server deployment

Installing Remedy SSO

Migrating internal user data from Atrium Single Sign-On to Remedy Single Sign-On

Configuring user authentication for the Presentation Server in Remedy SSO Open link

Upgrading Remedy SSO

Role-based user access overviews

Managing users and access control Open link

TrueSight Infrastructure Management security

Security planning for Infrastructure Management

Security standards

TrueSight Operations Management supports the following security standards.



HTTPS protocol

TrueSight Presentation Server

Applicable when the TrueSight App Visibility Manager server sends events to the TrueSight Infrastructure Management component.

Uses packaged self-signed certificate, which exists on the TrueSight Presentation Server and TrueSight App Visibility Manager server.

To replace the self-signed certificates with signed certificates, see the following:

TrueSight App Visibility Manager server

TrueSight Infrastructure Impact Client API 

TrueSight App Visibility Manager server

Applicable when the TrueSight App Visibility Manager server sends events to the TrueSight Infrastructure Management component.


TrueSight Infrastructure Management

For details, see Security planning for Infrastructure Management.
Remedy Single Sign-On

TrueSight Presentation Server

Applicable when users log on to the TrueSight Presentation Server and launch TrueSight Infrastructure Management from the TrueSight console.

To review the security standards used in the BMC Remedy Single Sign-On product, see Key concepts Open link in the documentation.

Location of security certificates and Java KeyStore files

  • Location of the keystore files for TrueSight App Visibility Manager component on the TrueSight Presentation Server
    • Windows
      • %TRUESIGHTPSERVER_HOME%\truesightpserver\conf\secure\adopskeystore.jks
      • %TRUESIGHTPSERVER_HOME%\truesightpserver\conf\secure\adopstruststore.jks
    • Linux
      • $TRUESIGHTPSERVER_HOME/truesightpserver/conf/secure/adopskeystore.jks
      • $TRUESIGHTPSERVER_HOME/truesightpserver/conf/secure/adopstruststore.jks
    • Configuration file: tspsInstallationDirectory/conf/appVisCertificates.xml
  • Location of keystore file that secures communication between clients (browser) and the TrueSight Presentation Server
    • Windows 
    • Linux 

Security certificates on TrueSight App Visibility Manager server components and TrueSight App Visibility Manager agents

Most App Visibility components require two-way authentication, requiring a network of certificates in keystores and truststores.

The following diagram illustrates an environment where you use a different custom certificate for each component. The truststore on each component requires a certificate for each component that communicates with it. Additionally, the diagram indicates the properties file for each component that you must update with the file names for the custom certificates. The arrows represent communication between the components.


The example in the diagram presents a different certificate on each component, but you can simplify your system by generating one file of each file type and using copies of the same certificates for all components: portal, collector, proxy, and agents. These same files have the same values on all the components: keystoreFileName.jks, truststoreFileName.jks, encryptedPassword , and keystoreAlias .

The examples in this topic use the same values for each component.

For more information, see Applying private certificates to App Visibility components Open link .

Security certificates on Synthetic TEA Agents

You can use custom certificates for the BMC Synthetic Transaction Execution Adapter (TEA) Agents for authentication with App Visibility Manager. You can update certificates before installing your TEA Agents, or you can update certificates on TEA Agents that are already installed. The TEA Agent installation files include a tool to help replace the certificates. For more information, see Applying private certificates to Synthetic TEA Agents Open link .

Data security

For more information about maintaining TrueSight App Visibility Manager data security, see  Changing the App Visibility database password Open link .

Open ports

For a complete list of ports used by the TrueSight Operations Management solution, see Network ports.

Related topics

Importing a keystore file or replacing the certificate for the App Visibility proxy

System requirements for Presentation Server

Access control for administrators of service providers Open link

Access control for SaaS administrators Open link

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