Preparing to upgrade TrueSight Operations Management solution

Upgrading the TrueSight Operations Management solution requires you to complete various preupgrade tasks. You can download the upgrade files from the BMC Eletronic Product Distribution (EPD) site. 

Upgrade warning

If you have the App Visibility Manager version (Fix Pack 3) configured to work with the SAML authentication type, and want to upgrade your TrueSight Operations Management to version 11.3.01, you must also apply the Fix Pack version 11.3.02 for the SAML authentication type to work.

Reviewing the tuning parameters

Review the tuning parameters of the components that you want to upgrade:

To review tuning parameters of...See...
Remedy Single Sign-On

Knowledge Article number 000114508 (Support logon ID required).

TrueSight Presentation Server

Performance tuning recommendations for the Presentation Server

TrueSight Infrastructure Management

Tuning the Infrastructure Management database for performance

Performance tuning recommendations for data and event management


Performance benchmarks and tuning for a PATROL Agent

TrueSight App Visibility Manager

Sizing App Visibility Manager and Synthetic TEA Agent components

BMC Real End User Experience Monitoring Software Edition

Sizing Real User Analyzer instances

Sizing Real User Collector instances

TrueSight IT Data Analytics

Indicators for scaling

Variables that impact product performance

Sizing drivers and their impact

Preparing for upgrade

The following topics will help you prepare for the installation of the individual components:

Remedy Single Sign-On

Preparing to upgrade Remedy Single Sign-On

Best Practice

You must download, install, and run the TrueSight Health Check Tool to generate an HTML report that lists the actual and recommended values for parameters such as OS settings, database, logs, configuration files, and so on in your TrueSight Operations Management environment before you install or upgrade.

TrueSight Presentation Server

Preparing to upgrade the Presentation Server

TrueSight Infrastructure Management

Preparing to upgrade Infrastructure Management

TrueSight App Visibility Manager

Preparing to upgrade the App Visibility Server and checking compatibility

Real End User Experience Monitoring

Preparing to upgrade the Real End User Experience Monitoring Software Edition components


BMC Real End User Experience Monitoring Software Edition version is the latest version of the component and is compatible with TrueSight Operations Management versions 11.3.01 and later.

TrueSight IT Data Analytics

Preparing to upgrade TrueSight IT Data Analytics

Where to go from here

After completing the preupgrade tasks, you can begin upgrading the TrueSight components.

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