Preparing to upgrade TrueSight Operations Management solution

Upgrading the TrueSight Operations Management solution requires you to complete various preupgrade tasks. You can download the upgrade files from the BMC Eletronic Product Distribution (EPD) site. 

Upgrade warning

If you have recently upgraded your TrueSight Operations Management with App Visibility Manager from version 11.0 to 11.0.00.003 (Fix Pack 3) and if you have configured it to work with SAML authentication type, do not upgrade that 11.0.00.003 setup to 11.3.01. The SAML authentication type does not work when you upgrade from version Fix Pack 3 with App Visibility Manager to 11.3.01.

Reviewing the tuning parameters

Review the tuning parameters of the components that you want to upgrade:

To review tuning parameters of... See...

Remedy Single Sign-On

Recommended AR System Mid Tier configuration settings

Recommended AR Application System application server configuration settings

TrueSight Presentation Server

Performance tuning recommendations for the Presentation Server

TrueSight Infrastructure Management

Tuning the Infrastructure Management database for performance

Performance tuning recommendations for data and event management

Tuning the Infrastructure Management database for performance

PATROL Agent

Performance benchmarks and tuning for a PATROL Agent

TrueSight App Visibility Manager

Sizing App Visibility Manager and Synthetic TEA Agent components

BMC Real End User Experience Monitoring Software Edition

Sizing Real User Analyzer instances

Sizing Real User Collector instances

TrueSight IT Data Analytics

Indicators for scaling

Variables that impact product performance

Sizing drivers and their impact

Preparing for upgrade

The following topics will help you prepare for the installation of the individual components:

Remedy Single Sign-On

Preparing to upgrade Remedy Single Sign-On

TrueSight Presentation Server

Preparing to upgrade the Presentation Server

TrueSight Infrastructure Management

Preparing to upgrade Infrastructure Management

TrueSight App Visibility Manager

Preparing to upgrade the App Visibility Server and checking compatibility

Real End User Experience Monitoring

Preparing to upgrade the Real End User Experience Monitoring Software Edition components

Note

BMC Real End User Experience Monitoring Software Edition version 11.0.00.002 is the latest version of the component and is compatible with TrueSight Operations Management version 11.3.01

TrueSight IT Data Analytics

Preparing to upgrade TrueSight IT Data Analytics

Where to go from here

After completing the preupgrade tasks, you can begin upgrading the TrueSight components.

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