Preparing to upgrade TrueSight Operations Management solution
Upgrading the TrueSight Operations Management solution requires you to complete various preupgrade tasks. You can download the upgrade files from the BMC Eletronic Product Distribution (EPD) site.
Upgrade warning
If you have the App Visibility Manager version 11.0.00.003 (Fix Pack 3) configured to work with the SAML authentication type, and want to upgrade your TrueSight Operations Management to version 11.3.01, you must also apply the Fix Pack version 11.3.02 for the SAML authentication type to work.
Reviewing the tuning parameters
Review the tuning parameters of the components that you want to upgrade:
| To review tuning parameters of... | See... |
|---|---|
Remedy Single Sign-On | |
TrueSight Presentation Server | |
TrueSight Infrastructure Management | |
PATROL Agent | |
TrueSight App Visibility Manager | |
BMC Real End User Experience Monitoring Software Edition | |
TrueSight IT Data Analytics |
Preparing for upgrade
The following topics will help you prepare for the installation of the individual components:
Remedy Single Sign-On
Preparing to upgrade Remedy Single Sign-On
TrueSight Presentation Server
Preparing to upgrade the Presentation Server
TrueSight Infrastructure Management
Preparing to upgrade Infrastructure Management
TrueSight App Visibility Manager
Preparing to upgrade the App Visibility Server and checking compatibility
Real End User Experience Monitoring
Preparing to upgrade the Real End User Experience Monitoring Software Edition components
TrueSight IT Data Analytics
Preparing to upgrade TrueSight IT Data Analytics
Where to go from here
After completing the preupgrade tasks, you can begin upgrading the TrueSight components.
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