Preparing for upgrade of the TEA Agent

Perform the following tasks on a Windows host computer before you upgrade the BMC Synthetic Transaction Execution Adapter (TEA) Agent utility:

• Verify that all requirements described in TEA Agent system requirements are met.
• Download the installation files.

• Only if you are upgrading to version 11.3.01, Install version 18.5 of Silk Performer. For the latest Silk Performer requirements, see TEA Agent system requirements.

To configure the required Terminal Server options

On Windows, to run the installation utility through a Terminal Services connection or a remote desktop session, configure the Terminal Server options that pertain to temporary folders.

Do the following:

1. On the host computer, open the Local Group Policy Editor by selecting Start > Run, and type gpedit.msc.
2. Expand the following folder: Computer Configuration > Administrative Templates > Windows Components > Remote Desktop Services > Remote Desktop Session Host > Temporary folders.
3. Double-click the following options to set them to Enabled:
   • Do not delete temp folder upon exit
   • Do not use temporary folders per session
4. On the host computer, open the Registry Editor by selecting Start > Run and typing regedit.
5. Expand the following folder: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Terminal Server.
6. Set the value for PerSessionTempDir and DeleteTempDirsOnExit to 0.
7. Restart the computer.

Changing security certificates

If you are implementing custom security certificates, follow the instructions in Applying private certificates to Synthetic TEA Agents.

Where to go from here

If you are installing the product, perform the other preinstallation tasks listed in the Preparing to install the TrueSight Operations Management solution page.