Implementation phases for Operations Management

BMC Software recommends that you follow these high-level implementation phases for deploying the TrueSight Operations Management system. 

If you are new to TrueSight Operations Management, learn about the product's system architecture and usage, and review use cases to learn about which components and features you need to implement for your business.

Plan and design

Follow the planning process and complete the planning worksheets as you size and make decisions regarding the physical architecture, system setup, scalability, and integrations. 

Planning worksheets for Operations Management
Install and configure system components and data providers

Follow the installation process for installing Remedy Single Sign-On, the TrueSight Presentation Server, followed by the component products, which provide data to the Presentation Server.

Installation process overview

For the TrueSight Infrastructure Management installation, see Installing Infrastructure Management and components.

Install integrations and configureInstall the integrations that will be required to support the use cases that you plan to implement.Integrating

Populate the system with data by registering the component products

Configuring Infrastructure Management to monitor and manage your infrastructure systems Open link

Setting up and managing synthetic transaction monitoring Open link

Setting up applications for monitoring Open link

Validate data

Set up interfaces and views for monitoring.

Use the product to verify whether or not data is being collected as expected. As you test, research and resolve issues with data population or system configuration.

Monitoring applications Open link

Monitoring synthetic transactions by application Open link

Monitoring infrastructure devices Open link

Check the system components and tune the system performance

Monitor the system components and determine whether the TrueSight Operations Management system can support the data load.

Contact Customer Support as needed.

Component information

Viewing App Visibility agent status and properties Open link

Application and Execution Plan status Open link

Performance and scalability guidelines for the Presentation Server


Secure the system and roll out to tenants and end users

Managing users and access control

On an ongoing basis, back up the system. For instructions, see the following topics:

  • Backing up and recovering the App Visibility database Open link

  • Backing up the Presentation Server database Open link

Related topics

Deployment options for Operations Management

Best practice approach to infrastructure monitoring administration Open link

Upgrade process overview for the TrueSight Operations Management solution

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