Applying feature packs or fix packs on the Infrastructure Management server in the standalone mode using the wizard
Where you are in the Applying-feature-packs-or-fix-packs process
Applying feature packs or fix packs on the Infrastructure Management server automatically updates the following components:
- Infrastructure Management server
- Infrastructure Management Self-Monitoring Service
- Infrastructure Management local Administration Console
- Infrastructure Management local Integration Service
This topic presents the following information:
- Where you are in the Applying-feature-packs-or-fix-packs process
- To install the Fix Pack on the Infrastructure Management server (Microsoft Windows)
- To install the Fix Pack on the Infrastructure Management server (Linux)
- To configure Infrastructure Management after installing the Fix Pack
- Where to go from here
To install the Fix Pack on the Infrastructure Management server (Microsoft Windows)
- From the extracted installation files, access the appropriate folder for the operating system.
Under the TSIMServerFixPack\Disk1 directory and run one of the following installers with the Run as administrator option. Do not use the setup.exe file.
- In the Welcome screen, click Next.
- Read and agree to the terms of the license agreement and click Next.
The installer performs the pre-installation checks. In the Fix Pack Installation Confirmation screen, only if you have completed all the prerequisites, select Yes and then click Next.
If you select No, the installation does not proceed.
The installer proceeds to stop the Infrastructure Management server.- On the Configuring KB Migration Path screen, do one of the following:
If you have already migrated customized KB definitions, select Yes, and browse to the path of the customized KB directory.
The file path should follow this hierarchy structure:
\topLevelDirectory\mergedKB\server\etc\cellName, where \server\etc\cellName is the standard sub-directory.The installer copies the KB under the \mergedKB\server\etc\cellName path and overwrites the KB in the default installationDirectory\pw\server\etc\cellName path.
If you have not migrated customized KB definitions, select No, and click Next. The installer validates whether the POMEnabled property is set to Yes in the mcell.conf file of your KB. If the property is set to No, you must set it to Yes before proceeding. If the property does not exist, you must add it in the mcell.conf file, and set it to Yes.
- Click Install.
The installer configures the Infrastructure Management server components and starts the installation process. This might take some time. After the installation, the Installation Summary dialog box displays a summary of the components installed. - Click Done to complete the installation process.
To install the Fix Pack on the Infrastructure Management server (Linux)
- From the extracted installation files, access the appropriate folder for the operating system.
Under the TSIMServerFixPack/Disk1 directory, run install.sh.
- The Welcome screen is displayed. Click Next.
- Read and agree to the terms of the license agreement and click Next.
The installer performs the pre-installation checks. - In the Fix Pack Installation Confirmation screen, select Yes and then click Next. If you select No, the installation does not proceed.
The installer proceeds to stop the Infrastructure Management server. - On the Configuring KB Migration Path screen, do one of the following:
In the Configuring KB Migration Path screen, if you had already migrated customized KB definitions, select Yes, and browse to the path of the customized KB directory.
The file path should follow this hierarchy structure:
\topLevelDirectory\mergedKB\server\etc\cellName, where \server\etc\cellName is the standard sub-directory.The installer copies the KB under the \mergedKB\server\etc\cellName path and overwrites the KB in the default installationDirectory\pw\server\etc\cellName path.
If you have not migrated customized KB definitions, select No, and click Next. The installer validates whether the POMEnable property is set to Yes in the mcell.conf file of your KB. If the property is set to No, you must set it to Yes before proceeding. If the property does not exist, you must add it in the mcell.conf file, and set it to Yes.
- Click Install.
The installer configures the Infrastructure Management server components and starts the installation process. This might take some time. After the installation, the Installation Summary dialog box displays a summary of the components installed. - Click Done to complete the installation process.
To configure Infrastructure Management after installing the Fix Pack
After installing the Fix Pack on the Infrastructure Management server, perform the following tasks:
- Verify if the Fix Pack was installed successfully
- Migrate Knowledge Bases for custom cells
- Reinitialize the BMC Atrium CMDB integration
- Reintegrate with BMC Service Resolution 3.5.01
Verify if the Fix Pack was installed successfully
From the pw command prompt window, run the pw viewhistory command and verify if the following line is displayed:
BMC TrueSight Infrastructure Management Server FixPack 11.3.xx <build number> applied- Access the TrueSight console and verify the following:
- From the Administration > Components tab that the Infrastructure Management server is in Connected status.
- From the Configuration > Managed Devices tab that the Integration Service nodes and PATROL Agents are in Connected status.
- From the Dashboards tab that any configured dashboard is displaying data.
Migrate Knowledge Bases for custom cells
The Fix Pack installer upgrades and migrates the cell created by the installer. For custom cells that are created manually, the installer does not migrate the KBs.
To migrate the KBs for custom cells, perform the following steps:
- Follow the instructions at Using-the-mmigrate-utility.
Compile and restart the custom cells. For more information, see Compiling a Knowledge Base - mccomp
Reinitialize the BMC Atrium CMDB integration
After installing the Fix Pack, publishing might fail with a pclassinfo error. This is caused due to a class information sync issue.
To resolve this issue, perform either one of the following steps:
- Using the Operator console:
- Go to Options > Administration and click Edit next to the Integrations option.
- Clear and then select the BMC AR Server / CMDB checkbox.
- Click Apply to reinitialize the BMC Atrium CMDB integration.
- Using pclassinfo:
- From a command prompt window, run pclassinfo -x -o mc_sm_object.baroc.
An mc_sm_object.baroc file is created in the current directory. - Replace the existing mc_sm_baroc.object file of the target cell in the installationDirectory/pw/server/etc/cellName/kb/classes directory with the mc_sm_object.baroc file created in the previous step.
- Recompile the cell's Knowledge Base and restart the cell.
- mccomp –n pncell_<Infrastructure Management server Hostname>
- mkill –n pncell_<Infrastructure Management server Hostname>
- mcell –n pncell_<Infrastructure Management server Hostname>
- From a command prompt window, run pclassinfo -x -o mc_sm_object.baroc.
Reintegrate with BMC Service Resolution 3.5.01
After installing the Fix Pack, perform the following steps to reintegrate with BMC Service Resolution 3.5.01:
- Modify the .load file in the installedDirectory\server\etc\pncell_<Infrastructure Management server host name>\kb\rules directory:
Change the order of the outage entry such that it is not the last entry in the .load file. Move the outage entry under email_to_event in the .load file. - Modify the intelligentticketing.properties file under the installedDirectory\integrations\EventIntegrator directory:
Add the entry bsrversion=3.5.01 at the end of the file. - From a command prompt window, run pclassinfo -x -o mc_sm_object.baroc.
An mc_sm_object.baroc file is created in the current directory. - Replace the existing mc_sm_baroc.object file of the target cell in the installationDirectory/pw/server/etc/cellName/kb/classes directory with the mc_sm_object.baroc file created in the previous step.
- Recompile the cell's Knowledge Base and restart the cell.
- mccomp –n pncell_<Infrastructure Management server Hostname>
- mkill –n pncell_<Infrastructure Management server Hostname>
- mcell –n pncell_<Infrastructure Management server Hostname>
- Restart the SDIG service on the Infrastructure Management server host computer.
- Reintegrate the Atrium CMDB and SDIG using the Operator console.
- Clear the Mid-tier cache and restart the Apache Tomcat service on the ITSM host computer.
Where to go from here
Step 3 Phase C — Now that you have successfully installed the feature pack or fix pack on the Infrastructure Management server, you must apply it on the administrator console.