Applying feature packs or fix packs


Feature packs and fix packs are interim product releases that provide minor enhancements, bug fixes, or both.

A fix pack resolves problems that were discovered after the release of the current version and can include hot fixes that were delivered since the previous fix pack or feature pack.

In addition to the resolved issues that you might find in a fix pack, a feature pack can contain minor enhancements to the product. 

The feature pack or fix pack installation process requires you to complete your preparatory activities before starting the installation tasks. The installation flow diagram and the process table enable you to apply the feature pack or fix pack smoothly.


Related topic

Upgrading from an earlier version of TrueSight Operations Management? See Upgrading

TrueSight Operations Management feature pack or fix pack installation process — At a glance



To apply a feature pack or fix pack for TrueSight Operations Management, follow this sequence. 

Warning

Before applying a feature pack or fix pack, make sure that you have an OS backup or a VM snapshot of all affected systems. If this is not possible, make sure that you back up the individual TrueSight Operations Management components.

Step 1: Prepare for installing the feature pack or fix pack

DescriptionProcedure
Complete the preinstallation tasks to ensure a successful feature pack or fix pack installation.Preparing to apply feature packs or fix packs on the TrueSight Operations Management solution

Step 2: Install the feature pack or fix pack on the Presentation Server

DescriptionProcedure

You can install the feature pack or fix pack on the Presentation Server in the standalone or high-availability mode. Both these options are available in wizard-based and silent modes.

If you had configured disaster recovery earlier, you can continue to use the same procedures for installing the feature pack or fix pack on the Presentation Server with disaster recovery. You do not need any additional steps to configure disaster recovery again after installing the fix pack.

Install using one of these options

(Applies even if you had configured disaster recovery earlier)

Standalone mode

High-availability mode

Step 3: Install the feature pack or fix pack on Infrastructure Management

DescriptionProcedure

You can install the feature pack or fix pack on TrueSight Infrastructure Management in the standalone or high-availability mode.

Phase A – Install on the Integration Service and Remote Cell using one of these options

Standalone mode

High-availability mode

Phase B – Install on the Infrastructure Management server using one of these options

Standalone mode

Application high-availability mode

High-availability OS cluster mode

Disaster recovery mode

Phase C – Set up the Infrastructure Management environment

Step 4: Install the feature pack or fix pack on App Visibility Manager

DescriptionProcedure

Installation of the feature pack or fix pack on Application Visibility Manager is done in two phases:

  • Phase A: Installation of the feature pack or fix pack on the App Visibility server
  • Phase B: Installation of the feature pack or fix pack on the Synthetic TEA Agent

    Note

    The latest version for the App Visibility Java and .NET agents is 11.3.01 and is compatible with TrueSight App Visibility Server version 11.3.02


Phase A – Install on the App Visibility Manager server

Phase B – Install on the Synthetic TEA Agent

Step 5: Install the feature pack or fix pack on IT Data Analytics

DescriptionProcedure

You can install the feature pack or fix pack on TrueSight IT Data Analytics in wizard-based and silent modes.

Install using one of these options

Step 6: Complete the post-installation activities

DescriptionProcedure
(Optional) Replace Oracle JRE with Azul 8 Java.Using the Azul Java 8 environment

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Comments

  1. Ali Khoshkar

    Where does RSSO fall in the order of patching? I don't see it mentioned in this article

    Apr 11, 2019 02:20
    1. Sanjay Prahlad

      Hello Ali. It is not mandatory to upgrade RSSO when you apply a fix pack/feature pack to TSOM. The fix pack installers do not include an upgraded version of RSSO. However, you can upgrade RSSO using the Remedy installer. More details are at Remedy Single Sign-On at-a-glance

      Apr 12, 2019 04:09
      1. Ali Khoshkar

        OK, thanks for the info Sanjay. Appreciate it!

        Apr 12, 2019 11:55