Applying feature packs or fix packs
Feature packs and fix packs are interim product releases that provide minor enhancements, bug fixes, or both.
A fix pack resolves problems that were discovered after the release of the current version and can include hot fixes that were delivered since the previous fix pack or feature pack.
In addition to the resolved issues that you might find in a fix pack, a feature pack can contain minor enhancements to the product.
The feature pack or fix pack installation process requires you to complete your preparatory activities before starting the installation tasks. The installation flow diagram and the process table enable you to apply the feature pack or fix pack smoothly.
Upgrading from an earlier version of TrueSight Operations Management? See
Upgrading
TrueSight Operations Management feature pack or fix pack installation process — At a glance
To apply a feature pack or fix pack for TrueSight Operations Management, follow this sequence.
Warning
Before applying a feature pack or fix pack, make sure that you have an OS backup or a VM snapshot of all affected systems. If this is not possible, make sure that you back up the individual TrueSight Operations Management components.
| Description | Procedure |
|---|---|
| Complete the preinstallation tasks to ensure a successful feature pack or fix pack installation. | Preparing to apply feature packs or fix packs on the TrueSight Operations Management solution |
| Description | Procedure |
|---|---|
You can install the feature pack or fix pack on the Presentation Server in the standalone or high-availability mode. Both these options are available in wizard-based and silent modes. If you had configured disaster recovery earlier, you can continue to use the same procedures for installing the feature pack or fix pack on the Presentation Server with disaster recovery. You do not need any additional steps to configure disaster recovery again after installing the fix pack. | Install using one of these options(Applies even if you had configured disaster recovery earlier) Standalone mode
High-availability mode |
| Description | Procedure |
|---|---|
You can install the feature pack or fix pack on TrueSight Infrastructure Management in the standalone or high-availability mode. | Phase A – Install on the Infrastructure Management server using one of these optionsStandalone mode
Application high-availability mode High-availability OS cluster mode Disaster recovery mode Phase B – Install on the Integration Service and Remote Cell using one of these optionsStandalone mode
High-availability mode Phase C – Set up the Infrastructure Management environment |
| Description | Procedure |
|---|---|
Installation of the feature pack or fix pack on Application Visibility Manager is done in two phases:
| Phase A – Install on the App Visibility Manager server
Phase B – Install on the Synthetic TEA Agent |
| Description | Procedure |
|---|---|
You can install the feature pack or fix pack on TrueSight IT Data Analytics in wizard-based and silent modes. | Install using one of these options |
| Description | Procedure |
|---|---|
| (Optional) Replace Oracle JRE with Azul 8 Java. | Replacing Oracle JRE with Azul 8 Java |
| Correcting file permissions |
Comments
Where does RSSO fall in the order of patching? I don't see it mentioned in this article
Hello Ali. It is not mandatory to upgrade RSSO when you apply a fix pack/feature pack to TSOM. The fix pack installers do not include an upgraded version of RSSO. However, you can upgrade RSSO using the Remedy installer. More details are at Remedy Single Sign-On at-a-glance
OK, thanks for the info Sanjay. Appreciate it!
Referring Step-3 do we have to apply SP in specified sequence PhaseA: IS and remote cells first and then PhaseB: TSIM?
Hello Neelam, you can do the TSIM server first and then the IS and remote cells. We will update the doc soon with this change.
Thank you! Sanjay