11.3.02: Fix Pack for 11.3.01

Fix packs do not contain all of the files that are required for a complete product installation. Before you install the fix pack, you must have previously installed the base version of the product.

TrueSight Operations Management fix pack version 11.3.02 provides the following enhancements and changes:

Related topics

Known and corrected issues

Installing Open link

Upgrading Open link

License entitlements

Deprecated and dropped features and components


ProductVersion required

TrueSight Presentation Server


TrueSight Infrastructure Management components


TrueSight App Visibility Manager components


TrueSight IT Data Analytics


Review the system requirements at System requirements and compatibility.

Upgrading from an earlier version of TrueSight Operations Management? See  Upgrading. Open link

The  TrueSight Operations Management products can now be configured to use Azul 8 Java. For more information, see  Replacing Oracle JRE with Azul 8 Java. Open link .

Important - Correcting file permissions

After the installation of 11.3.02, you must read the technical bulletin Open link on correcting the file permissions.  Failure to take this action can cause issues when running the Presentation Server and Infrastructure Management server.

Additional Remedy SSO authentication types

Configure additional Remedy SSO authentication types

You can now configure the TrueSight Presentation Server with the following Remedy Single Sign-On authentication types:

  • Kerberos authentication
  • Certificate-based authentication

For more information, see  Configuring user authentication for the Presentation Server in Remedy SSO. Open link

TrueSight Presentation Server and Infrastructure Management enhancements

Noise reduction metrics

Noise reduction enables you to avoid looking at endless volumes of incoming events and focus on resolving important events more efficiently.

The noise reduction metrics help you understand the volume and percentage of events received, stored, and suppressed. Events are suppressed based on rules defined at the cell level resulting in reduced operational noise.

This capability works across event sources including Infrastructure Management servers and associated remote cells and across historical and streaming data.

For more information, see  Viewing and understanding noise reduction metrics. Open link

Create and enable a base user group

You can now create a user group in Remedy SSO and manually enable it as a base user group. This is not enabled by default. After you manually enable the base user group, any user belonging to an external identity provider such as LDAP or SAML without an associated user group in the Remedy SSO can now log in to the TrueSight console.

For more information, see  Default users and user groups. Open link

Orchestration actions for events

Run out-of-the-box Orchestration actions from recurring events with known remediation steps. This capability reduces the Mean Time to Repair (MTTR) and errors and delays associated with using manual methods for remediating events.

This release enables you to easily integrate TrueSight Presentation Server by adding TrueSight Orchestration as a component. After the integration, you can initiate Orchestration actions from the relevant events.

For more information, see  Using Orchestration actions to enable triage and remediation of events Open link

PATROL Agent Threshold data

You can now view the PATROL Agent Threshold data on the TrueSight console by selecting the Single Metric Analysis > Threshold > PATROL Agent option from the Monitoring Details > Performance Overview tab.

For more information, see  Viewing monitor information in the TrueSight console. Open link

tssh command to check for component port availability

The tssh component portcheck command is used to check the availability of a component port in the Presentation Server. For more information, see  Checking a component port availability from the Presentation Server. Open link

tssh command to reinitialize events in the Presentation Server

The tssh event reinitialize command reinitializes events in the Presentation Server. If you modify an existing custom event class definition in the Infrastructure Management server, this command is helpful to view the modified events on the TrueSight console. For more information, see  Reinitializing events in the Presentation Server. Open link

tssh and pw commands to create and import certificates

TrueSight Presentation Server and TrueSight Infrastructure Management server provide a set of CLI commands to create, import, list, delete, and verify the certificates easily and quickly. You enter a few basic details, and the certificates are created and imported with minimal user intervention. For more information, see  Implementing certificates in TrueSight Operations Management using scripts. Open link

BMC Service Resolution integration enhancements

The following enhancements and changes are available for the TrueSight Infrastructure Management 11.3.02 and BMC Service Resolution 3.5 integration:

  • The BMC Service Resolution integration with Remedy supports only a limited number of temporary fields (10) that can be used for creating incidents based on events in Infrastructure Management. With Infrastructure Management 11.3.02, extend your system by configuring custom fields in addition to the default 10 fields. For more information, see Configuring additional fields to create incidents with custom information. Open link

  • You can import BMC Service Resolution certificates into TrueSight Infrastructure Management by running the pw certificate import command. For more information, see  Creating and importing certificates in TrueSight Infrastructure Management. Open link

  • In addition to TrueSight.log, the logs related to one-click validation are available at /usr/pw/pronto/logs/bsroneclick.log. Also, with Infrastructure Management 11.3.02, an out-of-the-box propagation policy is automatically created. Each time the one-click validation is run, the policy is enabled and then disabled on completion of the validation. For more information, see Validating integrations. Open link
  • The mapping files (DefaultMapping.map, outage.map, RemedyForceDefaultMapping.map, and IBRSD.conf) are automatically backed up. For more information, see  Extending your system capabilities. Open link
  • Additional incidents are created when the severity value changes to a lower value. For more information, see  Configuring SIM Notification Registry parameters in the cell. Open link

Authentication support for running commands via the Agent Query Tool

With this release, you can configure authentication for all users irrespective of their roles or permissions to run PSL commands via the Agent Query Tool.

After you enable authentication, all users will be required to provide user credentials used for installing PATROL Agent before they can run the queries. 

You can run PSL commands via the Agent Query Tool from both, the Infrastructure Management Operator Console and the Presentation Server.

For more information, see the following links:

  • Working with PATROL Agents through the operator console Open link
  • Performing actions on a PATROL Agent Open link

TrueSight App Visibility and Synthetic Configuration enhancements

Synthetic Blackouts and Time Frames

You now have additional options to configure and manage Synthetic Blackouts and Synthetic Time Frames. The existing Blackout configurations are migrated automatically when you apply the 11.3.02 service pack. For more information, see the following topics:

  • Upgrading Synthetic Blackouts Open link
  • Configuring and managing synthetic blackouts Open link
  • Managing synthetic configurations with APIs Open link

Migrating TM ART Monitor Exclusions

You can now migrate TM ART Monitor Exclusions to the new Synthetic Blackouts.

For more information, see  Migrating synthetic configurations. Open link

Execution Plan Schedule

You can now set the Initial Execution Schedule from the Execution Plan Schedule > Advanced Settings. The Initial Execution Schedule in Execution Plan can be used to start the initial script run in one of the following cases:

  • Creating an Execution Plan
  • Updating an Execution Plan
  • Restarting a TEA Agent

For more information, see  Editing an application's synthetic settings Open link

Reclassifying Silk errors in the TEA Agent

You can now reclassify the list of default Synthetic Monitor Accuracy, Execution, and Availability errors produced by Silk Engine in the TEA Agent by editing the App Visibility collector.properties file.

For more information, see  Reclassifying Synthetic Monitor Execution errors and Accuracy errors as Availability errors. Open link

BDM (AJAX) scripting supported on Firefox and Chrome

Silk Performer BDM scripts are now supported on Firefox and Chrome browsers.

For more information, see  Micro Focus Community link. Open link

Script to automatically restart HA nodes

You can now use the tsav-check.sh script and set up a Crontab job to automatically restart the TrueSight App Visibility Manager HA nodes running on the Red Hat Enterprise Linux.

For more information, see  Standby node in HA stops and does not restart. Open link

HTTPS proxy support for URLChecker script

You can now use an HTTPS proxy parameter with the URLChecker script.

For more information, see  Using scripts to simulate end-user transactions. Open link

Locale options for notification display

For Synthetic Metric Rules, you can now set the event notifications to display in one of the three locale options: English, Chinese (Mandarin), and Deutsche (German). The default locale is English.

For more information, see  Managing App Visibility notification channels. Open link

IT Data Analytics enhancements

IT Data Analytics Launch Context

You can now set the IT Data Analytics Launch Context from the TrueSight console user preferences. The following options are available:

  • Launch Analyze Data – Displays analyzed events. Enabled by default
  • Launch Search – Displays logs and events

For more information, see  IT Data Analytics Launch Context. Open link

Wizard-based installation for service packs

You can now use a wizard to apply the IT Data Analytics service pack. For more information, see  Applying feature packs or fix packs on IT Data Analytics using the wizard. Open link

Deploying Search components in the HA mode

You can now deploy multiple search components in the HA mode without any additional configurations. For more information, see  Deploying multiple search components in a HA mode. Open link

calc search command

You can now use the calc search command to perform mathematical operations on extracted fields. For more information, see  calc search command. Open link

Usability improvements

Enhanced mmigrate utility

The mmigrate utility now merges .load files in a predefined sequence and retains the sequence of the custom and the standard .load files. This capability is useful when you are upgrading from 10.7 or later versions. For more information, see  Using the mmigrate utility. Open link

New event to indicate circular relationship in a service model

The impact status of a service model is not accurately computed if it has a circular relationship. A cell creates a special internal event to indicate that a service model contains a circular relationship. If you are using BMC Atrium CMDB as a source of service model data, you can remove the circular relationship by using BMC Impact Model Designer. For more information, see  Troubleshooting circular relationship in service models. Open link

Documentation enhancements

Enhanced feature pack and fix pack installation documentation

The TrueSight Operations Management feature pack and fix pack installation documentation is redesigned for ease of use. The highlights are: 

  • A sequenced path to apply the feature pack or fix pack.
  • Better navigational assistance with the “Where you are” map and information about the next step in the process.
  • Every installation procedure is designed as an end-to-end topic for better readability and to avoid page switching.

For more information, see  Applying feature packs or fix packs Open link

Troubleshooting documentation for component registration errors

Troubleshoot component registration errors using the newly-added documentation. For more information, see  Troubleshooting component registration errors. Open link

Downloading the fix pack 

You obtain the installation files for the TrueSight Operations Management solution from the BMC Electronic Product Distribution (EPD) site. Your ability to access product pages on the EPD website is determined by the license entitlements purchased by your company.

Follow these links to obtain the installation files:

  • TrueSight Presentation Server Version 11.3.02 Open link
  • TrueSight Infrastructure Management Version 11.3.02 Open link
  • TrueSight App Visibility Manager Version 11.3.02 Open link
  • Synthetic TEA Agent and 11.3.02 and Silk Performer 19.5 Open link
  • TrueSight IT Data Analytics Version 11.3.02 Open link

Installing the fix pack


Before applying this fix pack, make sure that you have an OS backup or a VM snapshot of all affected systems. If this is not possible, make sure that you back up the individual TrueSight Operations Management components.

On some Windows computers, after downloading the fix pack installation files from the BMC Electronic Product Distribution (EPD) site, you may be required to unblock the .zip files before extracting them.

  1. Right-click the downloaded .zip file and select Properties.
  2. On the General tab, select Unblock.
  3. Click OK to save changes and then extract the installation files.

To install Fix Pack 11.3.02 for TrueSight Operations Management version 11.3.01, follow the sequence at  Applying feature packs or fix packs Open link .

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  1. Dmitry Khrapov

    Reclassifying Silk errors in the TEA Agent.

    Link is bad: https://docs.bmc.com/docs/display/tsavmMaster/.Reclassifying+Synthetic+Monitor+Execution+errors+and+Accuracy+errors+as+Availability+errors+v11.3.02?title=.Reclassifying+Synthetic+Monitor+Execution+errors+and+Accuracy+errors+as+Availability+errors+v11.3.02

    Mar 26, 2019 01:59
    1. Mukta Kirloskar

      Thank you, Dmitry. I have fixed the link.

      Mar 26, 2019 02:06