Upgrade process overview for the TrueSight Operations Management solution

Before starting the upgrade process, review the process flow diagram and the upgrade details described in the table that follows. Upgrade all components in your current environment before installing any new components that are licensed for your use. 

Note

In addition to the normal upgrade process for the solution components, this upgrade requires the following steps:

  • Installation of Remedy Single Sign-On and migration of user data from Atrium Single Sign-On
  • Migration of TrueSight Presentation Server data to support architectural changes to this core component

Make sure that you back up the current version of the product before you start the upgrade process.

Upgrade process

upgradeWorkflow

Steps and references to upgrade the solution

StepTaskDescriptionReferences

Upgrade the core components of TrueSight Operations Management.

1

Review the release notes and system requirements.

Review the enhancements and verify that all system requirements are met before starting the upgrade.

2

Install Remedy Single Sign-On and migrate user data from Atrium Single Sign-On.

Before upgrading the TrueSight Presentation Server, you must install Remedy Single Sign-On, the new authentication system, and then migrate the user data from Atrium Single Sign-On.

3

Prepare the TrueSight Presentation Server for the upgrade.

To accommodate a data format change in the TrueSight Presentation Server, you must migrate the format of the data in the TrueSight Presentation Server before starting the upgrade.

4

Upgrade the TrueSight Presentation Server.

Perform remaining prerequisite tasks and upgrade the TrueSight Presentation Server.

5

Upgrade the component products in your environment.

Upgrade the TrueSight Infrastructure Management components.

A complete TrueSight Infrastructure Management upgrade requires that you upgrade the following components:

  • TrueSight Infrastructure Management server
  • Integration Service
  • PATROL Agent
  • TrueSight Infrastructure Management Repository

Upgrade the TrueSight IT Data Analytics server.

  Upgrade the IT Data Analytics Server

Upgrade the TrueSight App Visibility Manager Server components and the TrueSight App Visibility Manager agents for monitoring Java and .NET application servers.

  • The TrueSight App Visibility Manager Server comprises the following components: portal, collectors, and proxies.
  • Install the appropriate TrueSight App Visibility Manager agents for your environment.

Upgrading App Visibility Manager components

Upgrade TrueSight Synthetic Monitor with Silk Performer and Synthetic Transaction Execution Adapter (TEA) Agent.

When upgrading the TrueSight Synthetic Monitor, you must update the TrueSight App Visibility Manager Server components and the TEA Agent.

Upgrading synthetic TEA Agents
Upgrade BMC Real End User Monitoring Software Edition.If you installed BMC Real End User Monitoring Software Edition 10.7 or later, you can upgrade to the current version.Upgrading the BMC Real End User Experience Monitoring Software Edition

6

If applicable, install new components and register them with the TrueSight Presentation Server.

Install the TrueSight Infrastructure Management components.

 
  • Installing Infrastructure Management components
  • Install the PATROL Agent.

Install the TrueSight IT Data Analytics product.

  Installing IT Data Analytics Server

Install the TrueSight App Visibility Manager Server components and the TrueSight App Visibility Manager agents for monitoring Java and .NET application servers.

 Installing the App Visibility server components.
Install BMC Real End User Monitoring Software Edition or Migrate from BMC Real End User Monitoring Virtual Edition.

When you install BMC Real End User Monitoring Software Edition as a new component, you can begin using it as is. However, if you used BMC Real End User Monitoring Virtual Edition 2.7, you can install Software Edition of the product and migrate your data.

Register new components.

Following installation, you must register components with the TrueSight Presentation Server.

You do not need to register products following an upgrade.

Registering the component products with the Presentation Server

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