TrueSight Operations Management architecture


The following illustration depicts the basic functional architecture for TrueSight Operations Management with TrueSight App Visibility Manager and TrueSight Synthetic Monitor, BMC Real End User Experience Monitoring Software Edition, and TrueSight Infrastructure Management components providing data to the TrueSight Presentation Server. With these component products deployed, all functionality is enabled. This illustration does not cover all possible integrations.

For information about the possible deployment scenarios, see Deployment options for Operations Management.

TrueSight Operations Management basic deployment with all components


You can  download this presentation (pptx) and view it as a slide show for an interactive experience.

Core components for TrueSight Operations Management

The TrueSight Operations Management solution provides the interface for monitoring data from product components, such as TrueSight Infrastructure Management and TrueSight App Visibility Manager. Authentication and permissions are provided by Remedy Single Sign-On. The following table describes the purpose of each core component.


Presentation Server

The TrueSight Presentation Server hosts the web-based TrueSight console functions and consumes data from various TrueSight products to provide a consolidated set of views for monitoring the infrastructure, real and synthetic applications, and capacity planning. In addition to data presentation, the TrueSight Presentation Server performs functions such as role-based access control and data management functions such as storage and persistence.

Presentation server overview
TrueSight console

The TrueSight console is hosted on the Presentation Server.

System administrators use the TrueSight console to configure the TrueSight Presentation Server, to connect to the data providers, and to integrate with other products and components. System administrators can also use the TrueSight console to view the users and user groups defined in the Remedy SSO Admin Console.

IT Operations and other specialists use the TrueSight console to monitor applications, events, and devices, or to diagnose problems.

TrueSight console overview

Remedy SSO consoleSystem administrators use the Remedy SSO Admin console to  Creating and managing local users and groups (roles), Open link which is viewable in the TrueSight console.Remedy Single Sign-On at-a-glance

TrueSight Infrastructure Management

TrueSight Infrastructure Management enables event management, service impact management, performance monitoring, and performance analytics. For more details about this system and its components, see TrueSight Infrastructure Management architecture and components Open link .

TrueSight Infrastructure Management basic architecture



Infrastructure Management interfaces

TrueSight Infrastructure Management provides additional interfaces for monitoring the data collected and processed by this system and for configuring and customizing the system.

Infrastructure Management administrator console Open link

Infrastructure Management operator console Open link

Command line interface Open link

BMC Impact Integration Web Services

BMC Impact Model Designer Open link

Infrastructure Management Server

The Infrastructure Management Server receives events and data from the following sources:

  • PATROL Agents
  • Event Management Cells
  • Third-party event and data sources

After the Infrastructure Management Server collects this information, it processes events and data using a powerful analytics engine and additional event processing instructions stored in its database. The Infrastructure Management Server can also leverage a service model (built within the Infrastructure Management Server or published from the Atrium CMDB) to map data and events in context with business services. You can deploy one or more Infrastructure Management servers. 

Infrastructure Management Server Open link

Integration Service hosts

The Integration Service manages events from event sources such as PATROL Agents, event adapters, and SNMP traps, and forwards performance data to the Infrastructure Management Server.  Infrastructure Management Integration Service Open link

Event and performance data

Events are collected from the following sources:

  • PATROL – PATROL Agents can be configured to generate events about metrics. As a best practice, the PATROL Agent is configured to generate nonperformance, availability-related events, binary events, and events from the Knowledge Module (KM).
  • TrueSight Infrastructure Management Server – The TrueSight Infrastructure Management Server can be configured to generate performance-related events.
  • Adapters – Events from other sources can be processed by event adapters such as SNMP adapters and log file adapters. All events from various sources are sent to event processing cells for correlation, deduplication, filtering, normalization, and enrichment.

Performance data is collected from PATROL Agents or from other sources such as BMC Portal and Microsoft System Center Operations Manager, using the appropriate adapters. Not all performance data has to be forwarded to the Infrastructure Management Server. Performance data can be collected and stored at the PATROL Agents and visualized as trends in the Infrastructure Management console without streaming the data to the Infrastructure Management Server.

Event report in the operator console Open link

Performance (stats, raw) information Open link

Viewing event details in the TrueSight console Open link

TrueSight App Visibility Manager

TrueSight App Visibility Manager Open link enables application monitoring so that IT Operations can proactively detect and isolate application performance issues from the end-user perspective before they negatively impact business reputation and revenue.

TrueSight App Visibility Manager basic architecture



App Visibility Server

The App Visibility Server comprises an App Visibility portal, one or more App Visibility collectors, and, optionally, one or more App Visibility proxies.

Installing the App Visibility server components
  • App Visibility portal

The App Visibility portal manages App Visibility collectors, the App Visibility proxy, and App Visibility agents. The App Visibility portal communicates with the associated App Visibility collectors to gather the application data to be sent to the Presentation Server and viewed in the TrueSight console.

App Visibility can send events either to a cell on the BMC TrueSight Infrastructure Management Server or to a Remote Cell.

  • App Visibility collector

The App Visibility collector receives data from one or more App Visibility agents. The App Visibility collector stores the information for the application that is monitored by the App Visibility agent. Each App Visibility collector has its own database, where all information is saved.

  • App Visibility proxy
(Optional) The App Visibility proxy receives and processes end-user experience data so that you can see end-to-end transaction time and availability, and browser page performance and availability on your web application. In the TrueSight console, IT Operations can examine end-user data through the User tier in the Application View. 
App Visibility agent

An App Visibility agent captures a sample of the transactions that have latency violations or errors. The captured data and the metrics data for the application server are sent to the App Visibility collector.

The following agents are available:

  • The App Visibility agent for Java captures information about application transactions from an application server Java virtual machine (JVM). 
  • The App Visibility agent for .NET captures information about application transactions from Internet Information Services (IIS) worker processes.

Through instrumentation by the App Visibility agents, the App Visibility proxy processes end-user performance and availability data and events. If users experience long transaction time, problematic AJAX requests, or errors, an event is sent to App Visibility Manager.

Installing an App Visibility agent for Java

Installing an App Visibility agent for .NET


TrueSight Synthetic Monitor

TrueSight Synthetic Monitor enables synthetic transaction monitoring Open link so that specialists can predict application health and user experience. Synthetic transaction monitoring enables you to manage your applications by executing complex business transactions and monitoring performance and functional behavior.

TrueSight Synthetic Monitor basic architecture




Silk Performer for TrueSight Operations Management

Silk Performer is a utility that enables application specialists to record .ltz scripts that simulate user transactions.

The scripting utility also serves as an execution module to run scripts on the computer with the Synthetic Transaction Execution Adapter (TEA) Agent.

Either the full Silk Performer installation or the Silk Performer agent must be installed on every computer where the TEA Agent is installed.

Silk Performer agent for TrueSight Operations Management

Execution module to run scripts on the computer with the Synthetic Transaction Execution Adapter (TEA) Agent


 If you install Silk Performer for TrueSight Operations Management, it's not necessary to install the Silk Performer agent.

See Silk Performer for TrueSight Operations Management Installation Guide in the PDFs and videos topic for more details.

Synthetic Transaction Execution Adapter (TEA) Agent

The Synthetic TEA agent runs synthetic scripts and transfers the results to the App Visibility collector.

Multiple TEA Agents can be installed on the same computer.

For installation instructions, see Installing a Transaction Execution Adapter Agent.

BMC Real End User Experience Monitoring Software Edition

The Real End User Experience Monitoring Software Edition provides end user-centric performance monitoring that helps departments ensure the quality and availability of web-based applications, determine whether applications meet service-level objectives, and proactively find and fix problems.

BMC Real End User Experience Monitoring Software Edition basic architecture



Cloud Probe

The Cloud Probe is responsible for the following functions:

  • Sending information through the Real User Collector on a Real End User Experience Monitoring system.
  • Deciphering encrypted traffic in a secure way and applying rules to protect the confidentiality of application end users.
  • Capturing traffic data from a tapping point between the application and the end user (for example, a network tap or a mirror port on a network switch)

By deploying a Cloud Probe, BMC Real End User Experience Monitoring Software Edition can monitor applications that are deployed in a public cloud environment, such as Amazon Web Services EC2 (AWS), a private data center, or a hybrid deployment.

The Cloud Probe sends information through the Real User Collector. You must plan your distribution to the Real User Collector and Real User Cloud Probes, so that you know to which Real User Collector you will connect each Cloud Probe. The Cloud Probe service can capture HTTP or HTTPS traffic destined for the system on which it is hosted; it cannot capture traffic going out of the system.

Real User Collector

A Real User Collector is responsible for the following functions:

  • Manages the configurations for Cloud Probe such as defining confidentiality rule
  • Gets the data from the Cloud Probe and sends it to the Real User Analyzer.

Every Real End User Experience Monitoring Software Edition  system must have at least one Collector component.

Real User Analyzer

The Analyzer organizes traffic data acquired from the Real User Collector  component into segments, processes it, and provides usable information.

Every Real End User Experience Monitoring Software Edition system must have at least one Analyzer component.

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