Supported databases and Web consoles requirements for Infrastructure Management

Use the following information to understand the supported databases and browsers for Infrastructure Management:

Supported databases

Infrastructure Management runs on the following databases:

  • SAP SQL Anywhere 16  (embedded with the BMC TrueSight Infrastructure Management Server)


    EBF version

    Microsoft Windows16.0.0.1915


  • Oracle versions (Oracle needs to be installed separately):
    •,, - Standard and Enterprise editions
    •,, - Standard and Enterprise editions


In Oracle 12c, Infrastructure Management supports pluggable databases but not directly installing into a container database.

The non-CDB architecture is deprecated in Oracle Database 12c. The non-CDB architecture might not be supported and might be unavailable in a release after the Oracle Database 12c Release 2. Oracle recommends using the CDB architecture. For more information, see and

For more information, see Tuning the Infrastructure Management database for performance.

Web consoles system requirements

The following table lists the installation requirements of the operator console.



Supported resolution


Supported browsers

  • Microsoft Internet Explorer version 11
  • Mozilla Firefox versions 20 and later
  • Google Chrome versions 25 and later
  • Safari 6.x on Mac OS version 10.x (also called OS X)

Note: The SLO Tree view is not supported on Chrome and Firefox browsers since they do not support Java applets.

Adobe Flash Player

  • Version 10.0.x or later (for the operator console)
  • Version 1.5 or later
  • Latest JRE version


BMC products are certified for use on supported operating system versions. BMC does not explicitly test for OS patches/updates that are released after a BMC product is released.

BMC products should work fine with minor updates to these supported operating systems. For assistance, contact BMC Customer Support.

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  1. Peter Gibson

    Is there any plan to support Oracle

    May 10, 2018 12:04
    1. Sanjay Prahlad

      Hello Peter,

      We will announce support for Oracle once the internal validation is complete. We don't have a confirmed date yet. Will keep you updated.

      May 10, 2018 04:38
      1. Howard Harper

        Hi Sanjay, Any word on Oracle 12.2.01 support?

        Mar 27, 2020 08:30
    1. Krutarth Mohakud

      Thanks Peter Gibson,and Howard Harper! We have updated the documentation about the Oracle support.

      Aug 19, 2020 07:53