Starting and stopping the TrueSight Operations Management components
Use the following sections to understand services and scripts used for starting and stopping the TrueSight Operations Management components.
Additionally, find out how these services or scripts are integrated in the operating system.
Starting and stopping the Presentation Server
Starting and stopping the Presentation Server on Windows
The following service can be used to start and stop the core server, Index server, and the database server from services.msc.
Service name | Display name |
---|---|
BMCTSPSSvc | BMC TrueSight Presentation Server |
tssh server
command.For more information, see Presentation Server tssh commands .
Starting and stopping Presentation Server on Linux
The BMCTSPSSvc
script located at /etc/init.d starts and stops the Presentation Server on Linux.
TrueSight Presentation Server can be installed by a non-root user only. Therefore, the installer does not have sufficient permissions to automatically create the BMCTSPSSvc
script used for starting the Presentation Server.
You need to run the tssh service
command to register the service which in turn performs the following actions:
- Creates the
BMCTSPSSvc
script in the /etc/init.d directory. Creates the following soft links located at /etc/<RunLevel>.
Soft link Description S80BMCTSPSSvc Runs the script to start the Presentation Server. K08BMCTSPSSvc Runs the script to stop the Presentation Server.
You can start or stop the Presentation Server by running the following commands:
Task | Type of user | Command |
---|---|---|
Start the service | root |
|
non-root | Run one of the following:
| |
Stop the service | root | service BMCTSPSSvc stop |
non-root | Run one of the following:
| |
For more information about the tssh commands, see Presentation Server tssh commands . |
Starting and stopping Infrastructure Management components
- Starting and stopping Infrastructure Management on Windows
- Starting and stopping Infrastructure Management on Linux
- Starting and stopping the Integration Service on Windows
- Starting and stopping Integration Service on Linux
- Starting and stopping the remote cell on Windows
- Starting and stopping the remote cell on Linux
Starting and stopping Infrastructure Management on Windows
You can start and stop the Infrastructure Management server in the following ways:
Method | Description |
---|---|
services.msc | Start or stop the BMC TrueSight Infrastructure Management service. This service starts and stops all the Infrastructure Management server processes (for example, jserver process, rate process, httpd process, and so on. |
System tray | Right-click the Infrastructure Management icon and select Server Start or Server Stop. |
Start menu | Search for one the following names:
|
pw sys command | Access the pw CLI and run the |
Service name | Display name |
---|---|
ProNetServer | BMC TrueSight Infrastructure Management |
mcell_Admin | BMC TrueSight Infrastructure Management Administration Manager |
ProactiveNetApache | BMC TrueSight Infrastructure Management Apache |
SQLANYe_ProactiveNetDB | BMC TrueSight Infrastructure Management Database Engine |
mcxa | BMC TrueSight Infrastructure Management Event Adapters |
IBRSD | BMC TrueSight Infrastructure Management IBRSD |
mcell_pncell_<CellName> | BMC TrueSight Infrastructure Management Impact Manager pncell_<CellName> |
Starting and stopping Infrastructure Management on Linux
The BMCTrueSight
script located at /etc/init.d can be used to start and stop Infrastructure Management on Linux.
If you have installed Infrastructure Management as a root user, the installer automatically creates the BMCTrueSight
script in the /etc/init.d directory and also creates the following soft links located at /etc/<RunLevel>:
Soft link | Description |
---|---|
S81BMCTrueSight | Runs the script to start the Infrastructure Management server. |
K09BMCTrueSight | Runs the script to stop the Infrastructure Management server. |
BMCTrueSight
script automatically starts the Infrastructure Management server on machine restart.If you installed Infrastructure Management as a non-root user, you need to enable the creation of the BMCTrueSight
script. To do this, run the create_startup_script
script located at pw/scripts with root user permissions.
You can also start or stop Infrastructure Management by running the pw sys
command. To do this, access the pw CLI and run the pw sys start
command or the pw sys stop
command.
Starting and stopping the Integration Service on Windows
The following service can be used to start and stop the Integration Service from services.msc.
Service name | Display name |
---|---|
ProNetAgent | BMC TrueSight Infrastructure Management Integration Service |
For more information about starting or stopping the service, see Verifying that the Integration Service is running on Microsoft Windows.
Starting and stopping Integration Service on Linux
The S81pronto.0.<instance number>
script located at /etc/rc2.d/ can be used to start and stop the Integration Service on Linux.
The installer creates the following scripts that start and stop the pronet_agent process corresponding to the Integration Service. These scripts are located at <IntegrationService-InstallationDirectory>/pw/pronto/bin.
Script name | Description |
---|---|
startremotepw | Starts the pronet_agent process. |
stopremotepw | Stops the pronet_agent process. |
startremotepw
script to start the Integration Service.Note: The S81pronto.0.<instance number> script is created if you install the Integration Service as a root user. As a non-root user, you need to ask your adminstrator (or super user) to manually copy the s81pronto.xxxx file from <installationDirectory>/pw/pronto/bin to all the etc/rc.d/rc<runLevel>/.d files.
For more information about starting or stopping the service, see Verifying that the Integration Service is running on Linux.
Starting and stopping the remote cell on Windows
The following service can be used to start and stop the Integration Service from services.msc.
Service name | Display name |
---|---|
mcell_<CellName> | BMC TrueSight Event Manager <HostName> |
Starting and stopping the remote cell on Linux
The mc_<CellName>
script located at etc/init.d can be used to start and stop the remote cell process on Linux.
The installer creates the following soft links located at /etc/<RunLevel>.
Soft link | Description |
---|---|
S99mc_<CellName> | Runs the command to start the remote cell. |
K99mc_<CellName> | Runs the command to stop the remote cell. |
The following commands can help you start, stop, and view the status of the remote cell process:
Command | Description |
---|---|
mcell -n <CellName> | Starts the remote cell process. |
mkill -n <CellName> | Stops the remote cell process. |
mcstat -n <CellName> | Displays the status of the remote cell process. |
Starting and stopping the App Visibility server
To start and stop the App Visibility server services in Windows
On the computers where the App Visibility server components are installed, use the Windows services manager (services.msc) to stop and start the App Visibility server components.
The following services are listed for their respective installed components:
- BMC App Visibility Collector
- BMC App Visibility Portal
- BMC App Visibility PostgreSQL
- BMC App Visibility Proxy
Note
If you need to restart the PostgreSQL service, use the following order:
- Stop the BMC App Visibility PostgreSQL service after you stop the portal and collector services.
- Start the BMC App Visibility PostgreSQL service before you start the portal and collector services.
To start and stop the App Visibility server services in Linux
On the computers where the App Visibility server components are installed, run the required command to start or stop a service:
Component | Start command | Stop command |
---|---|---|
App Visibility portal | service adop_portal start | service adop_portal stop |
App Visibility collector |
| service adop_collector stop |
App Visibility database | service av_pgsql start | service |
App Visibility proxy |
| service adop_ |
To start and stop the App Visibility server services in SUSE Linux Enterprise 12
If the App Visibility server components are installed on SUSE Linux Enterprise 12, run the required command to start or stop a service:
Component | Start command | Stop command |
---|---|---|
App Visibility portal | systemctl |
|
App Visibility collector |
|
|
App Visibility database |
|
|
App Visibility proxy |
|
|
Starting and stopping a synthetic TEA Agent as a process
To start the synthetic TEA Agent as a process
- On the TEA Agent computer, navigate to the installationDirectory\TEAAgent directory, for example, C:\Program Files (x86)\BMC Software\BMCTEAAgent\TEAAgent directory.
- Right-click the start_agent.bat file, and select Run as administrator.
A command prompt opens and displays the status of the TEA Agent.
To stop the synthetic TEA Agent process
To stop the TEA Agent process, press Ctrl+C to terminate the batch file in the command window.
Starting and stopping the Real User Analyzer or Collector
To start the Real User Analyzer or Collector service
- Log in to the virtual machine with the Real User Analyzer or Collector installation as
root
. - Run the required command in a command prompt:
service euem_analyzer start
service euem_collector start
If the Real User Analyzer or Collector component service is working after the start command, you will see the Real User Analyzer or Collector Console in a supported browser.
To stop the Real User Analyzer or Collector service
- Log in to the virtual machine with the Real User Analyzer or Collector installation as
root
. - Run the required command in a command prompt:
service euem_analyzer stop
service euem_collector stop
Warning
If you use a kill
command to stop the Real User Analyzer or Collector component, the component service continues to operate. The component and the database stops working but the operating system maintains the component as a continuing service.
Starting and stopping the Real User Cloud Probe
To start or stop the Cloud Probe in Linux
Log in to the virtual machine with the Real User Cloud Probe installation as root.
Run the required command in a command prompt:
service cloud-probe start
service cloud-probe stop
To start or stop the Cloud Probe in Windows
- Run the
services.msc
command. - In the list of services, right-click on the BMC Real User Cloud Probe service and use the following options accordingly:
- Start
- Stop
- Restart
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