Frequently asked questions (FAQ) about deployment

This topic answers some Frequently Asked Questions (FAQs) about Infrastructure Management. BMC Software recommends that you review this FAQ when planning a new deployment or an upgrade.

User interfaces

Can I see all the PATROL Agent data in the Infrastructure Management consoles?

Yes. All trended data in PATROL is now visible in the operator console. Attributes that are "availability" in nature, may be filtered from "storing" the data in the Infrastructure Management Server; however, Infrastructure Management supports graphing these attributes by querying the PATROL Agent for data. You can also see annotated data from BMC PATROL in the operator console Open link . Text parameters in PATROL are not visible in the Infrastructure Management UI.

Are all BMC PATROL console functions available in Infrastructure Management?

Not all of the PATROL console functionality has been developed in Infrastructure Management yet, but some of the functionality does exist. In general, all configuration aspects are represented. Certain agent actions Open link  are also available. Infrastructure Management provides a  Query Agent Open link  window which is similar (although not exactly the same) to the System Output window in PATROL.

Have the BMC PATROL Central administration functions also migrated to Infrastructure Management?

Some of the functions have migrated, but the migration is limited (for example, KM menu commands have not been migrated).

Has the PATROL Configuration Manager functionality been incorporated in Infrastructure Management?

Yes. At a high level, you can use the TrueSight console to perform the features of PATROL Configuration Manager. Some specific features of PATROL Configuration Manager such as compare, reporting, and so on are not available from the TrueSight console. Rule set development in the TrueSight console includes policies and deployment of policies is much more controlled, automated, and easier in the TrueSight console than in PATROL Configuration Manager.

Does Infrastructure Management support Impact Explorer?

Yes. BMC Impact Explorer can be used to access Infrastructure Management cells.

Are any optional components required to view service hierarchies and status?


In Infrastructure Management can we use Impact Explorer to view and manage events without registering the cell to a standalone BMC Event and Impact Manager 7.4.x IAS?

BMC recommends that in Infrastructure Management, you use the operator console and not Impact Explorer. If you use Impact Explorer, you will have to register the cell(s) to BMC Event and Impact Manager 7.4.x IAS.

Will all functionality present in the PATROL Central Operator consoles be integrated into Infrastructure Management?

BMC plans to cover most (if not all) PATROL Central Operator console capabilities of which you derive value from, in Infrastructure Management.

Have additional out-of-the-box reports been added in Infrastructure Management?

No new out-of-the-box reports have been added. Some reports that were based on outdated collectors have been removed. You can still create reports based on the attributes that you select Open link .

Does the administration console still contain the UI similar to Impact Explorer?

Yes and that is the UI from which to manage event cells Open link  in Infrastructure Management.

Can I modify data tables using the Services Editor tab in the Administration Console?

Yes. You can modify the content of the data table but not the structure of the table.

Is the BMC Impact Explorer a Java application?


Are there any changes to the prediction window?  

There are no changes to the prediction window Open link .

What is the role of PATROL Configuration Manager?

PATROL Configuration Manager in general is not required but may still be useful because it provides some capabilities that are not available from the TrueSight console. For example, the ability to compare agents. If you use the TrueSight console for configuration management, then use PATROL Configuration Manager to view configuration from agents. Do not use both to apply configuration to agents.

Can I use PATROL Configuration Manager instead of the TrueSight console?

BMC recommends using the TrueSight console. Policy management provides operational benefits over the push/forget model of PATROL Configuration Manager. TrueSight console also has architectural improvements.

Is the flash check feature available?

Because statistical data is streamed in near real time, the flash check functionality will not be needed. Infrastructure Management also contains the Refresh Parameters Open link  menu option to force a collection outside of its normal timing.

BMC does not recommend multiple users using the administrator console at the same time. But in a large enterprise, it is difficult to gauge the number of connected users without polling all possible users. How do I overcome this?

Can KM menu commands be run from Infrastructure Management?

Can all BMC KMs be configured using the TrueSight console?  

Yes, all PATROL KMs can be configured from the TrueSight console. Because KMs have their own release cycle, KMs are enabled as and when they are released.

When I click the Tools menu in the operator console, can I see all the historical data that was collected or do I have to search the device under All Devices?

You can see the historical data that is collected from the Tools menu. If the PATROL Agent is sending only events, the data comes from the PATROL Agent in real time to populate the graph and this is a seamless process.

Can I run PSL scripts and debug diagnostics from the operator console?

You can initiate PSL commands using the Query Agent command. This is not specifically designed to run scripts; however, with the correct syntax you can run small scripts. For a deep dive debug, you may still require a PATROL console.

Can I see annotations on the PATROL parameter data points in the operator console?

Yes. See Viewing annotation details on graphs in the operator console Open link .

PATROL Agents and agent policies

What are the different types of policies?

Do PATROL Agent create events? Or does Infrastructure Management generate events based upon the metric values it receives from the PATROL infrastructure?

BMC recommends that you configure PATROL Agents to generate and forward events for "availability" parameters where sending data (0s and 1s) to the Infrastructure Management Server may not work. Performance parameters must be sent to Infrastructure Management as data only, allowing analytics to evaluate thresholds and generate intelligent events.

Do the filters in Infrastructure Management policies control what is available for viewing or do they filter what is sent and stored in the database?

Policy filters Open link  instruct a PATROL Agent on what to send to the database and the event cell. By default, any KM that is configured and running sends all of its data and events configured in the PATROL Agent. Filtering provides "agent side" instructions to limit the information that the Infrastructure Management Server must store. Viewing is not restricted by policy filtering. You can graph an attribute that is filtered from sending its data to Infrastructure Management. For these attributes, the Infrastructure Management Server requests data from the PATROL Agent in real time.

Which Infrastructure Management policy type instructs the PATROL Agent to stream data without placing it in the database?

Filtering configurations Open link  in monitoring policies suppress data from being streamed to the Infrastructure Management Server from the PATROL Agent. However, in the Operations Console, you can view an attribute that is filtered.

Why has the "merge" functionality not been incorporated in the Infrastructure Management policies?

Use of the "merge" operation opens the doorway to having policies getting applied to an unknown agent configuration. There may be some limited cases where the merge operation is beneficial and some cases where in may even be required. This is an enhancement that will be considered.

Does the TrueSight console allow policy stacking with inheritance?

Yes. Inheritance cannot be carried for the same application class defined in two or more policies (for example, one policy cannot select three services to monitor and another policy provide additional three services).

Do policies include anything related to service impact?

No. Service impact is specific to rules and behavior of the Service Impact Management cell. Policies are focused on PATROL Agent configuration and/or monitoring the behavior of the Infrastructure Management Server. For more information, see Infrastructure Management cells and Knowledge Base Open link .

Is there a policy versioning capability? For example, if I push a wrong policy out, can I easily revert?

The TrueSight console does not have in-built policy versioning. The Policy Migration Utility Open link lets you leverage your preferred source code control where desired. These capabilities provide a means to create a "new" version of the policy, disable the old and enable the new.  If an issue arose you can disable the new and re-enable the old policy.

Have the PATROL Agent alert messages been updated? Or do I still need to define additional policies for this?

The PATROL Agent has been updated for event configuration. You can enrich messages while configuring the PATROL Agent. This configuration can be managed in a policy. For details, see Defining a monitoring policy Open link .

Does the Infrastructure Management blackout policy apply to external events?

Blackout policies Open link  control PATROL Agent behavior. For external events, you can create a blackout policy using the Event Management Policies tab Open link  in the Administrator Console.

Will using PATROL Configuration Manager on a PATROL Agent that is managed from the TrueSight console break the ability to manage the agent?

No. However, you must either use PATROL Configuration Manager or Infrastructure Management policies from the TrueSight console to manage a PATROL Agent, not both. Areas of agent configuration that are managed by policies override local configurations. In some instances, certain KMs may need to be configured outside of the TrueSight console (for example, custom KMs not enhanced for Infrastructure Management policy control).

Is manual synchronization of PATROL Agents available in Infrastructure Management?

Yes. This is supported with older Integration Service nodes integrated with Infrastructure Management. This does not apply to new Integration Service nodes and 9.5 PATROL Agents because there are no adapters. Infrastructure Management includes manual synchronization in the TrueSight console for older instances that were not initially included.

Does the Infrastructure Management Server still poll for data from the Integration Service?

No. In Infrastructure Management, PATROL Agents stream performance data all the way to the Infrastructure Management Server through the Integration Service nodes.

Is there a confirmation in the TrueSight console before a policy is applied?

No. However, a policy is disabled by default. You must decide when to enable a given policy.

How are agent down alerts captured in Infrastructure Management?

The Integration Service checks the communication automatically and alerts if it finds communication to be broken.

Which port is used to push policies directly to the PATROL Agent from the TrueSight console?

The TrueSight console on the Presentation Server does not connect directly to agents. It connects through the agent controller on the Infrastructure Management Servers. Policies are passed through the agent controller to the Integration Service nodes. The PATROL Agents initiate the connection to the Integration Service nodes and receive their policies. The default connection port for agents on the Integration Service is 3183. For information about port numbers and connection requests, see Network port schematics for Infrastructure Management.

Are threshold rules in Infrastructure Management the same as PATROL Configuration Manager rules?

No. PATROL Configuration Manager threshold rules are the absolute type. Infrastructure Management has absolute and signature thresholds that leverage baselines. Additionally, the rule format managed from the TrueSight console as policy content for thresholds has changed in comparison to the older rule format managed in PATROL Configuration Manager. However, PATROL Configuration Manager can be used to collect and view any rules at the agent, even if they come from a policy. Avoid trying to manage the same agent with PATROL Configuration Manager and Infrastructure Management policies.

Integration Service

Does the PATROL Agent now push data to the Integration Service?

Yes. PATROL Agents version and later push data to the Integration Service. In Infrastructure Management, the PATROL Agent pushes the data all the way to the Infrastructure Management Server (through communication managed by the Integration Service).

Have only the terms related to the Integration Service components changed or has the technology also changed?

The technology has also changed. Integration Service comprises the Integration Service and the event cell. 9.5 BMC PATROL Agents no longer communicate their data to a "BMC PATROL proxy server." PATROL Agents connect to the Integration Service and data is moved directly to the Infrastructure Management Server. Additionally, events can be sent to the Integration Service on the same port along with the performance data.

When I integrate with third party products or other monitoring tools, should I integrate with the Integration Service?

Yes, the Integration Service computer acts as the "entry point" to the architecture. All sources of data and events must connect to an entry point. Some integrations may only leverage events into the architecture, but they must still connect to an Integration Server (for example, event only).

Is it okay to install multiple instances of the Integration Service (that includes the Integration Service, cell, and BMC Event Adapter)?

Yes. Multiple instances of the Integration Service are supported. Installation of the cell components is required only once. Additional cells are created leveraging and configuring BMC Event Manager commands. Additional Integration Service instances can be installed on the same node as well. Installation of additional Integration Services provides a notation that cell components will be skipped during installation.

Is it mandatory to select a standalone Integration Service as a staging Integration Service?

Yes. Clustering of staging Integration Services is not supported. It is important to note that clustering Integration Services creates a comma-separated list of Integration Services for the PATROL Agent. Because the TrueSight console does not provide the staging Integration Service instruction to the PATROL Agent (this happens during the installation of the PATROL Agent), clustering may not be feasible. However, you can identify multiple Integration Services as staging Integration Services and when creating the PATROL Agent installation package Open link  , use a comma-separated list of these Integration Services. The PATROL Agent then connects to the first one it finds available in the list.

Should I not install the Monitor to Monitor KM on Integration Service hosts?

Yes. The Monitor to Monitor KM is not needed on Integration Service hosts and it will not monitor the Integration Service processes. The KM was designed for the older Integration Service processes. Built-in self monitoring replaces the KM. You must also install a PATROL Agent and an OS KM on the Integration Service nodes so that you can monitor the Integration Service processes externally.

If I want only event management, do I need the Integration Service if I am already using MCxP?

You need not install the Integration Service process if you are using Infrastructure Management only for event management. Third party events can be sent to event management cells directly. If you are using PATROL Agents and KMs for event detection, BMC recommends that you install the Integration Service and configure according to the Integration Service host deployment and best practices for event processing and propagation so that events from PATROL Agents are sent to the Integration Services. This recommendation allows you to easily take advantage of trending performance Key Performance Indicators (KPI) data in Infrastructure Management. In event only Integration Service installations, it is best to ensure that the cells used have all the latest and correct event processing data classes and rules.

Can I move agents from one Integration Service to another?

Yes. The move is very quick and there is no missing data after the move.

Can I have two servers defined in the Integration Service rule?


Can two servers be defined in the agent rule that defines Integration Service nodes?

Yes. This is supported as a cluster configuration from the TrueSight console.

Staging Integration Service

What is the difference between an Integration Service and a staging Integration Service?

staging Integration Service Open link allows you to automate the PATROL Agent to Integration Service configuration without sending data to the Infrastructure Management Server. It is used to automate which normal Integration Service or Integration Service cluster an agent must connect to. A staging Integration Service does not implement any monitoring policies.

What is the staging Integration Service used for?

The  staging Integration Service Open link is used as a common initial place for newly installed PATROL Agents to enter the Infrastructure Management architecture. Staging policies can then decide which "production" Integration Service the PATROL Agents must connect to going forward and optionally assign any agent tags, if required.

What is the concept behind configuring an Integration Service as a staging Integration Service?

When you install a Infrastructure Management Server, a local Integration Service is installed by default. BMC recommends that the Integration Service be used as a staging Integration Service Open link . Never use the Integration Service on the Infrastructure Management Server for data collection.

Do I really need the staging Integration Service node?

It is not required but it is a best practice. A staging Integration Service Open link makes for easier agent deployment.

Do I need to create the staging policy manually?

Yes. A staging policy Open link must be created manually. It is then applied based on the agent selection criteria  against agents connecting to any staging Integration Service.

Is it necessary to have a staging Integration Service?

A staging Integration Service Open link is not required if you know and configure the agent installation packages to contain the production Integration Service you want the agents to connect to. If you define the process and infrastructure so that each agent has the appropriate configuration for the Integration Service nodes, you do not have to use a staging Integration Service. The staging Integration Service is not mandatory. It is available to provide a central point to introduce agents to Infrastructure Management and to streamline the agent deployment process.

How can I load balance thousands of PATROL Agents? Should I apply a tag to these agents first?

You must use a third party load balancer to load balance PATROL Agents across Integration Service nodes. You can also use a staging policy Open link to apply tags to the PATROL Agents; however a load balancer eliminates the manual task of assigning tags for this purpose.

Does the staging Integration Service have limitations related to the number of PATROL Agents?

There are no known limitations. PATROL Agents connect and get reassigned to a production Integration Service immediately. In general, agents are assigned to the production Integration Service in less than a minute.

Does staging contain only the final Integration Service that monitors all the parameters and blackouts?

No. A  staging Integration Service Open link  does not apply  monitoring policies Open link  to the PATROL Agent. It only applies to staging policies Open link  that contain final the Integration Service configuration and optionally, tags for the PATROL Agent.

Does the PATROL Agent initiate a connection with the staging Integration Service every time I restart the server?

The PATROL Agent connects to the  staging Integration Service Open link   based on the configuration in the agent installation package, the first time the agent starts. The staging Integration Service then applies a   staging policy Open link  to the agent. The staging policy contains the final Integration Service that the agent then connects to. After the staging policy is applied, the agent connects to the final Integration Service and does not reconnect to the staging Integration Service. It does not reconnect to the staging Integration Service after a restart. If the agent were to be purged, it goes back to the staging Integration Service for reassignment.

Does a staging policy only contain the Integration Service to which the PATROL Agent connects?

Generally. Additionally, a  staging policies Open link   can assign required tags to the PATROL Agent as part of the staging.


Is the event management cell always installed with the Integration Service?

You can select to include or exclude the event management cell as part of the installation process. You can also exclude the cell if you are installing an additional Integration Service on a server in which an Integration Service already exists. The event management cell is installed once on a server. Additional instances are configured without running the installation file again.

What is the event management correlation cell?

A correlation cell is a term referencing the type of event management work being done by the cell. Source cells normally perform actions that do not rely on evaluation with events from other sources. Correlation cells provide a common cell where events can be evaluated in context with other events.

Can I use the event correlation cell for rule refinement or should I continue to do it at the Integration Service cell?

Considering the Integration Service cell is the "entry point" or "source" cell for PATROL Agents, it is a best practice to perform message enrichment, deduplication here. Event management configuration KB content must be kept common across Integration Service cells where possible. Correlation cell rules Open link  allow for correlating across events that may originate separate communication paths (for example, across PATROL Agents from multiple Integration Service computers).

Does it matter where I place the correlation cell? Can it reside on the Infrastructure Management Server, or should it stay on an independent host?

It depends on a number of factors (event volume, rules to be processed against, other resource constraints). It is best to install the correlation cell as a standalone cell allowing for the use of cell HA configuration.

Is it possible to run multiple correlation cells on the same physical server?

Yes, the event management software is only installed once, but multiple cells may be created and run after the installation.

What is the idea behind adding a correlation cell? What is the guidance on modifying rules/classes on the Infrastructure Management Server cell?  Should it be avoided?

The idea is to keep the workload on the Infrastructure Management Server cell reduced as much as possible with relation to enrichment of external event classes. You must add rules/classes to support events that present themselves to the Infrastructure Management Server cell for viewing. However, modify BMC-provided rules and policies only after consulting BMC customer Support. The use of a correlation cell provides a step where customer specific rules can be applied to events prior to presenting them to the Infrastructure Management Server for viewing. Performing these limited workflows at this type of cell minimizes the need to publish these rules across many cells.

Is a correlation cell similar to a processing cell?

It is the same technology. The term "correlation" defines how the cell is used. An Integration Service cell is considered a source cell (feed directly by an event source, for example PATROL Agents) and as much standard processing as possible must be done at these cells. As events rise through the architecture, there are more events to be managed and rule processing must be limited to only those actions that require higher levels of functioning (for example, correlating with other events, configuration item (CI) enrichment, and so on).

A processing cell (for example, an Integration Service cell) provides basic event enrichment and handling that is usually common across "like" processing cells (for example, all PATROL Agent processing cells). A correlation cell usually has customer-specific rules that can be applied to events prior to presenting the events to Infrastructure Management for viewing. Events at this cell can originate from any number of sources (BMC PATROL, SNMP, SCOM, and so on); performing these limited workflows at this type of cell minimizes the need to publish associated rules across many cells and supports correlating events from multiple domains.

Does Impact Explorer 7.3.01 support event management cells?

Impact Explorer 7.3.01 is not officially supported. 

Can the correlation cell be either a service impact management or an event management cell?

Yes. If the correlation cell is a standalone cell, it can be configured as a service impact management or an event management cell.

Is the central cell a Service Impact Management cell?

The cell on the Infrastructure Management Server is a Service Impact Management cell. For more information see Infrastructure Management cells and Knowledge Base Open link .

Is the correlation cell the event cell on the Integration Service node, or a separate cell?

The correlation cell can be either located on an Integration Service or (if required) somewhere else. It is just a standard cell that is configured and used as a correlation cell. It is not a special installation.

Events and performance data

What do 'events' actually reference? Are they events created by threshold/conditions configured at the Infrastructure Management layer, or something else?

Events reference the occurrence of availability and performance metric threshold breaches. Events can come from many sources. PATROL Agents normally detect and generate "availability" events that are sent to the Infrastructure Management Server, while "performance" events are raised in the Infrastructure Management Server based on threshold evaluations in the analytics process.

Is performance data sent to Infrastructure Management or is only event data sent?

In general, attributes that are "availability" in nature generate events configured in the PATROL Agent and are passed to Infrastructure Management. Performance attributes are sent as data to the Infrastructure Management Server. The Infrastructure Management Server might then have thresholds that generate events based on the data received. These events might be in the form of Critical, Major, Minor, and so on, or as abnormality events Open link . Additionally, all trended data in BMC PATROL is visible in the operator console.

Which major metrics are covered in application monitoring?

BMC provides comprehensive application response time monitoring with BMC Real End User Experience Management which integrates with Infrastructure Management. BMC also provides many metrics for application monitoring through BMC PATROL KMs. For a list of out-of-the-box KMs, see List of Monitoring Solutions and KMs in Infrastructure Management Performance Management.

Is there a change in the baseline mechanism and its use in thresholding?

No. See Managing baselines in the operator console Open link  and How setting the All Baselines option affects absolute instance thresholds Open link .

When does the policy or tag take effect?

Tags can be applied as part of the registration through the Integration Service. They can also be applied through staging Open link and monitoring policies Open link  .

If the rate process modifies an event, does it flush all customization for that event?

You can specify the sequence of event processing before it reaches the rate process. This includes customizations to events. Customization to events are removed by the rate process.

Is there a relationship between event and data when the events and data come into Infrastructure Management from different paths?

Yes, there is a mapping which handles this relationship.

Is there a list of supported third party data sources?

Yes. See Integrating with SCOM to view performance data Open link . Infrastructure Management can also consume data and events from third party sources for which there are no pre-built integrations. You have to configure customized integrations when pre-built integrations are not available.

Is there a base rule set for data collection and event or event only for the base KMs?

The TrueSight console does not provide default monitoring configurations. 

What does the old cell MCxP correspond to in Infrastructure Management?

MCxP has not changed in Infrastructure Management. The MCxP rule and class files Open link  in the KB define the BMC PATROL event structure and basic handling of BMC PATROL events.

Are the MCxP and mcxa processes still running for event processing?


What is the difference between the Integration Service and MCxP?

The Integration Service and MCxP are completely separate and do not conflict. Overall, MCxP defines event configuration for BMC PATROL events in the event management cell. The Integration Service receives performance data and events. The Integration Service forwards events to the local event management cell running on the same host with the  Integration Service process. The MCxP rules and class files Open link  define the structure of BMC PATROL events in the cell and how BMC PATROL events are processed.

Where can I restrict data and event collection from the PATROL Agent?  How can I select monitored parameters for events and data?

You can do this using  monitoring policies Open link from the TrueSight console.

Can I enable BMC Event Adapters in the Infrastructure Management Server?

Technically yes, but BMC does not recommend it.

Service impact models

Is there a limit to the number of service models per Infrastructure Management Server? Do MOM and Enterprise usage break the distributed model?

For information about the number of models a single Infrastructure Management Server can support, see Sizing charts for event and impact management. MOM and Enterprise use case implementations are intended to support environments where all service models can be configured in a single Infrastructure Management Server.

Is there a benefit in using a service impact management cell or an event management cell as the correlation cell?

If you want to publish CIs to a cell Open link , the cell must be a service impact management cell.

When I integrate other monitoring tools and view the related events in Infrastructure Management, can I include those servers in the service models?

Yes. Events from other monitoring tools can be used for status change or impact change in service models Open link .

Deployment architecture and sizing

When sizing the Infrastructure Management Server and Integration Service, is it better to consider 50% to 70% of what BMC recommends?

Not necessarily. It depends on your plans for growth. Be sure to leave some buffer. BMC recommends at least 10%.

With manual adapters in versions earlier than 9.6, I could restrict the import of application class and parameters. In later versions of Infrastructure Management, all application classes and parameters are imported. Will this not put an additional load on the server?

Policies allow even more control than manual adapters in earlier releases. In Infrastructure Management, you can filter at the application class, instance, and/or parameter levels. This filtering can include data, events, or both and can be applied at levels appropriate to what you want to view. For more information see, Defining a monitoring policy Open link .

How many managed servers can a single Infrastructure Management Server handle?

In general, a a single Infrastructure Management Server can support 20000 devices, 250000 instances, and 1.7 million attributes (given the proper server resources, for example, 32 GB RAM, 8 CPUs). For more information, see Performance benchmarks and tuning for Infrastructure Management.

What is the maximum number of PATROL Agents supported by a single Infrastructure Management Server?

Generally 20,000. However, the number of agents is not the only limiting factor. For additional important details, see Sizing charts and guidelines for data and event management environments.

Is it possible to move from a standalone installation to multiple server architecture without rebuilding the entire infrastructure?

Yes. For more information, see BMC Communities.

Does BMC strictly recommend SAN or is NAS supported?

SAN is preferred. BMC recommends a tier 1 SAN storage for production environments. For more information, see Hardware requirements to support small, medium, and large environments.

Do 5000 servers fall under a medium environment sizing?

5000 servers can be considered a medium environment sizing from purely a device count perspective. However, without considering all other scalability aspects, 5000 BMC PATROL managed servers cannot be considered medium environment.

How many agents can be handled by one Integration Service?

A 4 GB RAM and 2 CPU Integration Service host can handle up to 900 PATROL Agents. For more information, see Sizing charts and guidelines for data and event management environments.

When I install PATROL Agent 9.5, I am asked if I want to route events via the Integration Service. If I select Yes and still provide the cell information such as mc_port, do events get sent to both?

No. Events are sent to only one destination. The destination must be an event management cell as recommend in Integration Service host deployment and best practices for event processing and propagation. The cell can then send the events to multiple destinations.

Can the Integration Service and the Infrastructure Management Server communicate over the Internet?

BMC recommends that you have dedicated bandwidth and minimum latency; therefore, the Internet is not recommended. However, BMC supports WAN connections and data compression is included to help manage WAN connections between the Integration Service nodes and the Infrastructure Management Server.

If an Integration Service can handle only 900 agents, what is the scalability for an event correlation cell?

350,000 events per day. For more information see see Sizing charts and guidelines for data and event management environments.

To which port does the PATROL Agent push data and events to the Integration Service?

The default port is 3183. This port can be changed. See Ports that can be configured after installation.

Can I install different versions of the Integration Service on the same servers if I use different ports?

Yes; you can use the Integration Service on an Infrastructure Management Server that contains an earlier version of the Integration Service.

What are the recommendations regarding the event load for one cell? How many events per second?

This has not changed much from earlier releases. The maximum load depends on many factors including the rules and policies that are enabled, types of events, and so on. In general, a single cell can support about 25 events per second. There may be more, but BMC recommends that you be conservative with this number. Note that events must be actionable messages.

Is there a maximum number of agents that can connect to a staging Integration Service host?  

900 is the maximum number of PATROL Agents tested against a single Integration Service. However, agents do not maintain a connection to a staging Integration Service Open link . They connect to the staging Integration Service, get their staging policy, and then immediately move to a production Integration Service. They do not reconnect to the staging Integration Service, so there no limit to the number of agents that a staging Integration Service can handle because the connection is transient.

Does the Infrastructure Management Server make a connection with the PATROL Agents?

In Infrastructure Management, the Infrastructure Management Server does not make a connection with the PATROL Agents. The connection is between the PATROL Agents and the Integration Service. 

Is it recommended to create and download installation packages for PATROL Agents from the TrueSight console? Will a manual installation do the same?

You can install the PATROL Agent manually. The TrueSight console allows you to create a repository of silent installation packages that can be deployed and installed on the target servers to be monitored.

Can I push an agent installation file to a target system to install the agent from the TrueSight console?

Can BMC Server Automation be used for deployment?

From the TrueSight console, you can handle the application of monitoring configuration through monitoring policies Open link  and the deployment and installation of KMs. BMC Server Automation can handle the deployment and installation of agents. For more information, see Integrating with BMC Server Automation Open link .

In large environments where network connectivity is not an issue, can I use the Integration Service instead of the staging Integration Service?

Yes. If the location of the PATROL Agent connection is well defined and a  staging Integration Service Open link is not required, the PATROL Agent can just connect to the required production Integration Service.

What is the scalability recommendation for staging Integration Service nodes?

There are no scalability recommendations except that you must not simultaneously connect to more than 900 nodes. For more information see, Sizing charts and guidelines for data and event management environments.

What is the network bandwidth utilized between the PATROL Agent, the Integration Service, and Infrastructure Management Server?

See Performance benchmarks and tuning for a PATROL Agent.

How many locally managed servers can connect to a single Integration Service host?

The maximum number of supported PATROL Agents is 900 on a large Integration Service host.

Should the staging Integration Service be installed separately?

The staging Integration Service is installed in the same way as you install an Integration Service. You can then configure the Integration Service to be a staging Integration Service Open link  . BMC recommends that you edit the Integration Service installed with the Infrastructure Management Server and make it a staging Integration Service. A staging Integration Service can be installed in any computer in which you install a normal Integration Service.

Is staging good for small or medium environments because in a large environments staging is difficult to spread or size to the event cell and data limitation?

Not exactly. The  staging Integration Service Open link  does not process performance data or events. Its purpose is to apply staging policies Open link  . This depends on how you want to control initial agent connections into the Integration Service nodes as part of the deployment process and their production Integration Services. Using a staging Integration Service allows you to alter deployment behavior without the need to alter your standard agent installation packages.

Do Integration Services support hop connections when the network has some limitation?

If the PATROL Agent cannot connect to the single Integration Service in the configuration list, it connects to the next one in the list. You can also use load balancers between the PATROL Agents and Integration Service nodes. 

Can I auto deploy basic PATROL Agents to new servers in the environment?

Infrastructure Management does not have this capability. Infrastructure Management integrates with BMC Server Automation for easier deployments.

Can I run the Infrastructure Management Server in a public cloud?

Yes, as long as the appropriate operating system, hardware, storage resources, and connectivity are allocated for it.

Can you restrict the number of active instances of the administrator console?

There is no way to restrict the number of active instances in Infrastructure Management.


Do Infrastructure Management installations support the use of Oracle RAC?

Yes. See Installing the Infrastructure Management Server on Microsoft Windows with Oracle.

Does Infrastructure Management use or need Data Guard, partitioning, Spatial or other Oracle enterprise functionalities?

Oracle Standard Edition is supported. Infrastructure Management does not require partitioning. Other Oracle offerings are not required either; however, BMC recommends Data Guard to support Disaster Recovery.

Are there other reasons to choose Oracle RAC Enterprise Edition over the Oracle RAC Standard Edition?

RAC is not supported with Oracle Standard Edition. Oracle may also impose limitations on sockets based on the Oracle editions. 

How much capacity is needed for an Oracle database? 

This depends on the size of the managed environment based on an architecture and scalability assessments. This is categorized based on small, medium and large environments. For Microsoft Windows running with i7 CPUs in a large environment, BMC recommends 4 CPUs, 24 GB RAM, 600 Gig of storage for the Oracle database. For more information, see Hardware requirements to support small, medium, and large environments and Tuning the Infrastructure Management database for performance.

Is Oracle Exadata supported as an Oracle database architecture?

Yes. Some Infrastructure Management customers use Oracle Exadata architectures.

Will the SAP SQL Anywhere database be supported in later Infrastructure Management releases?


Can the embedded SAP SQL Anywhere database be split apart from the application server?

No, the use of the embedded SAP SQL Anywhere database is restricted to installing the database as part of the Infrastructure Management Server.

How many instances of the Oracle database are required?

Two, one for each Infrastructure Management environment that supports multiple Infrastructure Management Servers and one per Infrastructure Management Performance Management Reporting environment.

Does Infrastructure Management  support Microsoft SQL Server?

The Infrastructure Management Server does not include Microsoft SQL Server support.

Is there any particular version of Oracle recommended?

Oracle versions and

When using Oracle, does Infrastructure Management require partitioning?

The Infrastructure Management Server does not require Oracle partitioning. Infrastructure Management Performance Management Reporting requires Oracle partitioning in the latest release.

Does Oracle allow for a greater number of elements to be stored compared to SAP SQL Anywhere?

No. Using Oracle does not increase the scalability of the solution. However, it does provide a nominal improvement in performance and supports better database resiliency.

Can a single Oracle instance support multiple Infrastructure Management Servers?

Yes. You can have multiple Infrastructure Management Servers in the same Oracle instance. Each server must have its own schema. For more information, see Configuring multiple Infrastructure Management child servers to connect to the same Oracle database.

Can I start with SAP SQL Anywhere and migrate to Oracle later on?

No. Infrastructure Management does not provide scripts or a method to migrate data from SAP SQL Anywhere to Oracle.

Is only one Oracle database user and only one Oracle schema required for all Infrastructure Management Servers in a multiple server architecture?

No. A separate database user and schema is required per Infrastructure Management Server. Infrastructure Management Performance Management Reporting supports a single consolidated schema.

Do I need only one Oracle instance?

You will need only one Oracle instance for all Infrastructure Management Servers, and only one Oracle instance for Infrastructure Management Performance Management Reporting. This is a total of two instances, regardless of the total number of Infrastructure Management Servers. For more information, see Installing the Infrastructure Management Server on Microsoft Windows with Oracle and Configuring multiple Infrastructure Management child servers to connect to the same Oracle database.

Can I use newer versions of Oracle? 

Supported database versions that are documented are the versions that have been tested and supported. It is unlikely that a newer or earlier version of Oracle may not work; however these versions have not been tested. Do not use versions earlier than 11g.

High availability

Is application level clustering supported in Infrastructure Management without using Microsoft clustering?

OS clustering is still required in Infrastructure Management to support HA. For more information, see Installing Infrastructure Management in high availability cluster mode and High-availability deployment and best practices for Infrastructure Management.

Is HA supported across guest systems within the VMware ESX Server?

BMC does not recommend this scenario. If you install the primary and secondary hosts in virtual guest systems, the guests must run on separate ESX Servers so that you have resiliency at the hardware level. If you install the primary and secondary hosts on the same ESX Server, they will both be unavailable if the ESX Server goes offline or if there is a hardware issue.

Is the match table data not synchronized with the HA event management cells?

Yes. Only events and timers are synchronized.

Are there any pros and cons to VMware HA compared to OS clustering?

OS clustering can be configured to support basic application aware HA because failover can be triggered based on a process being down and so on. Additional details must be based on your requirements and environment.

Does Infrastructure Management support VMware HA?

Yes. Infrastructure Management has been installed using VMware HA. The Infrastructure Management application is not VMware HA aware.

Does HA refer to only a single LAN/data center and not a site-to-site failover across a WAN?

Yes. However, there have been HA deployments across data centers. The feasibility of this depends on hardware and network capabilities but it can be implemented.

Can the event management cell in the Infrastructure Management Server be set up as an HA cell?

No. The Infrastructure Management Server is the one location where cell HA is not supported.

Is VMware HA supported in Infrastructure Management?

Yes. There are no changes regarding HA support for VMware. You can install as with earlier versions.

Is HA at an application level or is it OS clustering?

HA requires OS clustering in Infrastructure Management. HA is in-built and application specific to HA cells and Integration Service processes on the Integration Service hosts.

Are remote HA cells supported for a high-level Infrastructure Management Server?

The HA cell is not supported on the Infrastructure Management Server, but is supported on the Integration Service. You can also install remote HA cells for event visualization, including events propagated from Infrastructure Management Servers.

Why is the automated startup of the cell disabled for Integration Service nodes in Linux?

The cell and the start and stop Integration Service processes have been separated to better support cell HA.

Does Infrastructure Management support Linux clustering?

Yes. For more information, see Installing the Infrastructure Management Server in HA OS cluster mode on Linux.

What are the best practices for the Integration Service cluster?

In general, do not cluster more than four Integration Service nodes. Create the cluster after you have added all the Integration Service nodes to the Infrastructure Management servers. For more information, see Integration Service clusters Open link .

Data continuity

Is the data polling interval as seen in Infrastructure Management and the PATROL Agent the same for monitored metrics?  

The BMC PATROL Agent streams data to the Infrastructure Management Server and this data is stored in the Infrastructure Management Server in the same intervals and granularity as it is collected by the PATROL Agent. Therefore, data in the Infrastructure Management Server is based on the polling frequency set in the PATROL Agent for each specific KM collector running in the PATROL Agent.

Does Infrastructure Management leverage BMC PATROL history files to fill in data gaps if the data flow becomes disrupted for some reason?

Yes. The PATROL Agent first attempts to fill in the data gap using the cache and where required, uses the history files.

Is the issue of the Integration Service getting disconnected from the Infrastructure Management Server resolved?

Yes. Infrastructure Management ensures continuous communication between the Integration Service and the Infrastructure Management Server. For more information, see Architecture of integration with BMC Cloud Lifecycle Management Open link . Infrastructure Management also contains the ProactiveNet Health Open link  node that alerts on technology outages.

If the Integration Service and cell failover conflict with each other, which one takes precedence?

Event management cells and Integration Services are independent of each other and do not conflict. You can set the order of how they move from one server to another.

What has replaced adapters?

BMC PATROL data collection through the Integration Service nodes in earlier versions involved adapters that defined the data to be collected in the Infrastructure Management Server and the frequency of the data collection. These adapters have been completely eliminated in Infrastructure Management. BMC PATROL data is streamed to the Infrastructure Management Server. This greatly simplifies the architecture and makes the process more resilient so that data is not lost during network interruptions or other outages. The PATROL agents now control what is sent upstream and the configuration for that is managed through filter settings in monitoring policies Open link  .

Does the Integration Service push data to the Infrastructure Management Server or does the Infrastructure Management Server pull data from the Integration Service?

The PATROL Agent pushes data to the Infrastructure Management Server using the Integration Service to manage the conversation. The PATROL Agent initiates the connection to the Integration Service. The Infrastructure Management Server initiates the connection to the  Integration Service.

If an agent loses connection with the Integration Service, will the PATROL Agent cache the data on the agent? 

The PATROL Agent buffers up to 30 minutes of data at the agent. This is the default setting. BMC recommends not increasing this setting. When the agent reconnects, the buffered data is sent to the Infrastructure Management Server and no data is lost.

How does the Integration Service store events? What is the buffering that the PATROL Agent uses if it loses connection with the Integration Service or if the Integration Service loses connection with Infrastructure Management?

BMC recommends that each Integration Service host have an event management cell installed. The cell includes a local database called mcdb. The cell must be configured as an HA cell. The PATROL Agent buffers events if the connection to the Integration Service is broken and/or the cell does not acknowledge the event being received. The cell also buffers events not sent to the Infrastructure Management Server.


Can third party tools such as Microsoft Operations Manager, Microsoft SCOM, and IBM Tivoli be integrated with Infrastructure Management?

Yes. BMC provides out-of-the-box integrations for some third party tools. For more information, see Integrating with SCOM to view performance data Open link .

How do I integrate Microsoft SCOM and Zenoss with Infrastructure Management?

For Microsoft SCOM, you must leverage the SCOM adapter for performance data. Event integration for SCOM is based on the Seamless integration. For more information see Adapter for SCOM. Zenoss integration is only event based unless you create a custom method for integrating performance data.

What does "MZ product" mean?

"MZ product" refers to the Market Zone product. Market Zone is a third party product developed to work with BMC solutions and is sold by BMC Software.

Can MSBI for business reporting be integrated with Infrastructure Management in the way it is integrated with BMC Portal?

The database includes data views Open link . If MSBI can fetch data from data views, it can be supported.

Does Infrastructure Management Performance Management Reporting require a separate license or is it included under the Infrastructure Management Performance Management license?

Infrastructure Management Performance Management Reporting is included under the same license. The Reporting Studio option that supports creation of custom reports is an add-on license.

Can only events be received from Microsoft SCOM through the native Infrastructure Management adapter? 

The Infrastructure Management native adapter handles performance data. BMC recommends the Seamless integration for events. For more information, see Supported Infrastructure Management integrations with other products.

Is the Seamless integration the Seamless Adapter from Avnet?

No. The Seamless integration is from Seamless Technologies:

Is the new streaming supported with other integrations such as BMC TM ART and BMC Portal?

The new streaming is only for data from PATROL Agents.

Is integration with Microsoft SCOM 2012 supported?

Yes. For more information, see Adapter for SCOM.

Do Integration Services now support events from Microsoft SCOM in addition to data?

No. For events, see

Do I need to configure the integration with BMC Remedy and xMatters at the Central Monitoring Administration level or do I configure it on each Infrastructure Management Server?  

BMC Remedy and xMatters do not integrate with Central Monitoring Administration. They integrate with the event and service impact management functions in Infrastructure Management. They can be integrated with any or all the Infrastructure Management Servers. The proper architecture for your environment must be reviewed by BMC Consulting Services.

Is email adapter supported in Infrastructure Management?

Infrastructure Management can send SMTP emails natively. There is no in-built adapter for receiving emails as events. However this is planned in a future release and the method to support this is documented on BMC communities.

Can BMC Atrium Discovery and Dependency Mapping be integrated with Infrastructure Management?

The out-of-the-box design is such that BMC Atrium Discovery and Dependency Mapping populates BMC Atrium CMDB and Infrastructure Management can be integrated into the same Atrium CMDB Open link  for service modeling. However, it is possible to populate data external from Atrium CMDB into Infrastructure Management for service modeling following processes developed by the field teams. This includes data from BMC Atrium Discovery and Dependency Mapping.

If I have multiple Child Servers, one Central Server, and Atrium CMDB, on which server must I integrate Atrium CMDB?

You can integrate Atrium CMDB Open link  with a single Child Server or multiple Child Servers. Try to limit service models to a single Child Server if possible. Do not integrate the Central Server with Atrium CMDB.

Is the RSCD agent required on the Infrastructure Management Server to support integration with BMC Server Automation?

Yes. For more information, see Integrating with BMC Server Automation Open link .

Can I redirect the SNMP traps to the Integration Service or the Infrastructure Management Server?

The best practice is to leverage the event management cell on an Integration Service host. You can enable the SNMP trap adapter Open link  on the cell to receive SNMP traps as events. To do this, consider the Sizing and scalability considerations for Infrastructure Management. If you plan to receive a very large number of SNMP traps, you must install an event management cell on a dedicated node to handle the volume. Never forward SNMP traps or raw events to the Infrastructure Management Server. For more information, see  Managing Infrastructure Management events through SNMP traps in the operator console Open link .

Is SNMP supported in Infrastructure Management?

Yes. If you upgrade a previous version of Infrastructure Management that leveraged SNMP monitoring, it is supported. The old Infrastructure Management monitors (non-PATROL Agent monitoring) have been deprecated and are not available in Infrastructure Management.

Security and authentication

Is multi tenancy supported in Infrastructure Management?

Not completely. Infrastructure Management supports operational multi tenancy where you can segregate access to data and operational activities based on user roles and permissions. There is no role-based access control for administrative activities. A user has either full administrative access or no administrative access. Also, there is no concept of segregated tenant accounts in Infrastructure Management.

Does Infrastructure Management support multitenancy in multiple client environments?

Infrastructure Management does not support multitenancy. You can configure various levels of visual separation and access control. However, this is different from true multitenancy.

Is Infrastructure Management FIPS compliant?  

Infrastructure Management is not FIPS compliant. For information about security capabilities, see Security planning for Infrastructure Management.

Is there an effect on Infrastructure Management if the PATROL Agent security is changed?

If I have agents at different security levels, can all of them connect to the Presentation Server that hosts the TrueSight console?

Yes. PATROL Agents do not connect to the Presentation Server. The connection is through the Integration Service. The Presentation Server does not use  Access Control Lists Open link on the PATROL Agent.


Can the Infrastructure Management documentation be separated so that I can select the information I want to view?

Yes. You can generate a PDF of only that content that you want to view. For more information see Exporting to PDF and other formats. Also see

Where can I find documentation about interactions between the cell and the Java rate process? 

Check with BMC Customer Support. BMC Customer Support covers governing when certain rules are applied to deal with Java rate process change issues.

Is there any documentation on event only installation?

There is no documentation dedicated to this scenario. In general, install the event management cells on the Integration Service hosts as explained in Integration Service host deployment and best practices for event processing and propagation. Also check Sizing and scalability considerations for Infrastructure Management.

Is there documentation about visual separation setup in a multi client environment?

There is no specific documentation about this topic. In general, leverage the access control capability Open link  in Infrastructure Management to leverage user groups where appropriate groups are created per client. This type of configuration can vary from one customer to another and requires engaging BMC Consulting Services or other technical assistance to understand how access control works and what the limitations are.

Was this page helpful? Yes No Submitting... Thank you