Determining whether to upgrade or migrate from an earlier version

This section provides best practices for the upgrade and migration of TrueSight Infrastructure Management. This section covers the following methods to move from earlier versions to the latest version:

  • Directly upgrade each TrueSight Infrastructure Management Server to the latest version
  • Migrate from the old TrueSight Infrastructure Management Servers and install the latest version servers and Integration Services, upgrading the agents, transferring the agents to the new server(s), and then decommissioning the old servers

For more information about the versions from which upgrade is supported, see Supported upgrade paths for Infrastructure Management.

The first major decision you have to make is whether to upgrade the existing TrueSight Infrastructure Management Server(s) or whether to migrate the monitored environment to the latest version of TrueSight Infrastructure Managementinstead.

Best Practice

Before you migrate or upgrade, review the Assisted MIGration Offering (AMIGO) checklist. Open a support case to review your plans and get help from BMC upgrade experts through the AMIGO program and upgrade or migrate only after they confirm that your environment is ready. For information about the AMIGO program, see AMIGO checklist for TrueSight Operations Management

Upgrade process

  1. Run the TrueSight Infrastructure Management installer (latest version) on existing TrueSight Infrastructure Management Servers.
  2. Install and configure the latest version Integration Service nodes.
  3. Point the PATROL Agent to the new TrueSight Infrastructure Management environment when the agents are upgraded.

Migration process

  1. Install and configure the latest version of TrueSight Infrastructure Management Servers and Integration Service nodes.
  2. Configure the PATROL Agent to connect to the new TrueSight Infrastructure Management environment when you upgrade the agents.
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