Deployment options for Remedy SSO with TrueSight Operations Management

All TrueSight Operations Management deployments require the Remedy Single Sign-On (or Remedy SSO) server for authenticating users and managing tenant information.

You can deploy Remedy SSO in one of the following ways:

  • By using the TrueSight installer for Remedy SSO - This is a consolidated installer that contains all the prerequisite software for Remedy SSO, and can be used for a unified install experience. It only supports PostgreSQL database.
  • By using the Remedy SSO installer - This contains only the Remedy SSO Server. It doesn't contain prerequisite software, such as JRE and Tomcat. It supports databases like MS SQLServer and Oracle, apart from PostgreSQL.
Use the following sections in this document to make your choice.

BMC Recommendation

 BMC Recommends that you use the TrueSight installer for Remedy SSO to install the Single Sign-On product except for the reasons stated in the following sections.

Functions supported by the Remedy SSO installers

The following table describes the functions supported by the TrueSight installer and the Remedy installer.

Product or componentFunction
Remedy Single Sign-On (TrueSight installer)

This is a consolidate installer that installs the following components:

  • Java Runtime Environment 1.8
  • Tomcat 8.5
  • PostgreSQL 9.6.03
  • Remedy SSO
Remedy Single Sign-On (Remedy SSO installer)

This installs only the Remedy SSO. For more information on supported versions, see Supported Presentation Server integrations with other BMC products.

You must follow the documentation to download and install all the required software before running this installer.

TrueSight installer versus Remedy installer

You can install the Remedy SSO Server by using either the TrueSight installer for Remedy SSO or the Remedy SSO installer. Both the installers offer the same features, except for the ones listed in the following table. Based on the use case that you need, you can decide to choose one over the other.

Use caseTrueSight installerRemedy installer
Ability to install PostgreSQL (version 9.6.03) with Remedy SSO.(tick)(error)
Ability to configure MS SQL, Oracle, or PostgreSQL (any supported version) with Remedy SSO.(error)(tick)
Ability to share the same Remedy SSO installation with other TrueSight products.
For example, TrueSight Capacity Optimization or TrueSight IT Data Analytics.
Ability to install the Remedy SSO Server without having to install the prerequisite software.(tick)(error)
Ability to install Remedy SSO in high-availability mode


(Works only with PostgreSQL.)


(Works with all the supported Databases.)

Ability to upgrade an existing Remedy SSO Server from an earlier version
(For example, if you are an existing Remedy SSO user, who uses version 9.1.00)

Remedy SSO installer and TrueSight installer for Remedy SSO diagram

The following illustration helps you to visualize the two options to install Remedy SSO for the Presentation Server:

  • Option 1: Download the Remedy SSO (TrueSight installer) and install.
  • Option 2: Download the Remedy SSO (Remedy SSO installer) and install.

Where to go from here

Installing Remedy SSO.

Related topics

Remedy SSO system requirements

Preparing for the Presentation Server upgrade

Implementing private certificates in the Remedy Single Sign-On Server

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