User authentication options

You can use one of the following options for user authentication in TrueSight IT Data Analytics:

• Remedy Single Sign-On  
• IT Data Analytics' built-in authentication

This topic contains the following information:

Remedy Single Sign-On

Remedy Single Sign-On is required when you integrate with TrueSight Presentation Server. You must use the same Remedy Single Sign-On server that you are using with TrueSight Presentation Server.

The advantages of using Remedy Single Sign-On are:

• Eliminates the need for logging on twice: You can cross-launch from an event or application of TrueSight Presentation Server without logging on to IT Data Analytics. This means you can log on to IT Data Analytics with the same credentials (user name and password) that you used while logging on to TrueSight Presentation Server.
• Supplies a single point of managing users and user groups: You can use Remedy Single Sign-On for managing users and user groups in both IT Data Analytics and TrueSight Presentation Server. This eliminates the need for creating and maintaining users and user groups separately in IT Data Analytics and TrueSight Presentation Server.

To use Remedy Single Sign-On, you must ensure that Remedy Single Sign-On and TrueSight Presentation Server are already up and running in your environment. When you install IT Data Analytics, you can configure details of the Remedy Single Sign-On server that you intend to use for managing the user authentication. To configure the Remedy Single Sign-On server, you need to perform a custom installation of the Console Server.

IT Data Analytics user authentication

You can use IT Data Analytics user authentication if you are using IT Data Analytics without integrating with TrueSight Presentation Server.

In this scenario, you can continue to use IT Data Analytics without opting to install or use Remedy Single Sign-On.

Prior to version 2.1, user authentication was handled differently.

The following table provides a comparison of the user authentication in the different versions:

Switching to Remedy Single Sign-On for user authentication

In the following scenarios, Remedy Single Sign-On may not be already configured:

• Upgrade – If you upgrade, the option to configure Remedy Single Sign-On server is not available if the earlier version was not enabled for Single Sign-On.
• Installation 
  
  • Typical installation – the product is installed without Remedy Single Sign-On configuration.
  • Custom installation – If you did not select the Remedy Single Sign-On server option.

If any of the above is true, you can switch from IT Data Analytics user authentication to Remedy Single Sign-On user authentication. To do this, run the enablesso CLI command CLI command.

Where to go from here

To understand how user authentication with Remedy Single Sign-On works, see Deploying IT Data Analytics with Remedy Single Sign-On.

To enable Remedy Single Sign-On in your environment, use one of the following topics based on whether you want to install or upgrade the product.

• Installing in a multiple-server environment.
• Performing the upgrade

To understand how user authorization works, see Authenticating users with Remedy Single Sign-On or IT Data Analytics.