Deploying IT Data Analytics with Remedy Single Sign-On

Use this topic to understand the TrueSight IT Data Analytics deployment when you use Remedy Single Sign-On for user authentication. Using Remedy Single Sign-On can be useful to get a unified experience of the product when you integrate with TrueSight Presentation Server. Unless you use Remedy Single Sign-On for user authentication, you cannot use IT Data Analytics in conjunction with TrueSight Presentation Server. Also, it is important that you configure the same Remedy Single Sign-On server that you are using with TrueSight Presentation Server.

This topic contains the following information:


TrueSight Presentation Server must be configured with the same Remedy Single Sign-On too.

Understanding a Remedy Single Sign-On deployment

Remedy Single Sign-On maintains a mapping between users, user groups, and the credentials (user name and password) needed to access the following products:

  • IT Data Analytics
  • TrueSight Presentation Server

You can manage users and user groups via Remedy Single Sign-On, but you must manage the user group-role mapping in IT Data Analytics.

When you configure the Remedy Single Sign-On server (while installing the Console Server), a connection is established between the IT Data Analytics server and the Remedy Single Sign-On server. Additionally, default users and user groups are created in Remedy Single Sign-On and the default user groups are mapped to default roles. This association between users, user groups, and roles can help you easily log on to IT Data Analytics with the default credentials (user name and password) depending on the user role.

To use custom users, make sure that the users are in a user group that is already assigned to a role in IT Data Analytics. If the user group is not already assigned to one of the roles available in IT Data Analytics or if you want to use custom user groups, then you must manually associate the user group with a role by to the topic in Administration > Roles.

For more information about user authentication, see Authenticating users with Remedy Single Sign-On or IT Data Analytics.

Deployment diagram

The following diagram illustrates a high-level architecture for a single-server deployment with Remedy Single-Sign On enabled:

The following table lists definitions of abbreviations and terminology used in the preceding diagram:


Additional information

ITDA Server

IT Data Analytics server, includes the following components:

  • Console Server
  • Search

Viewing component status and associated properties

Remedy Single Sign-OnUser-authentication mechanism for integrating with TrueSight Presentation ServerDeploying IT Data Analytics with Remedy Single Sign-On
Configuration DBConfiguration Database component

Viewing component status and associated properties

TSPSTrueSight Presentation ServerIntegrating with TrueSight Presentation Server

Simple Mail Transfer Protocol

Setting up emails

Collection Data Sources

Data sources (such as log files and Windows events) for monitoring using Collection Station or Collection Agents

Agent types

PortsPort numbers used for communicating between components and external systemsCommunication ports and protocols
TLS 1.2TLS 1.2 is supported on all the communication channels marked in green. In some cases, TLS needs to be manually configured.TLS considerations for IT Data Analytics

Where to go from here

If you are installing the product for the first time, you can configure the Remedy Single Sign-On server during a custom installation of the Console Server. For more information, see Installing in a multiple-server environment.

If you are upgrading from an earlier version of the product, manually configure the Remedy Single Sign-On server by using the enablesso CLI command CLI command.

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