Deploying IT Data Analytics with Remedy Single Sign-On
Use this topic to understand the TrueSight IT Data Analytics deployment when you use Remedy Single Sign-On for user authentication. Using Remedy Single Sign-On can be useful to get a unified experience of the product when you integrate with TrueSight Presentation Server. Unless you use Remedy Single Sign-On for user authentication, you cannot use IT Data Analytics in conjunction with TrueSight Presentation Server. Also, it is important that you configure the same Remedy Single Sign-On server that you are using with TrueSight Presentation Server.
This topic contains the following information:
TrueSight Presentation Server must be configured with the same Remedy Single Sign-On too.
Understanding a Remedy Single Sign-On deployment
Remedy Single Sign-On maintains a mapping between users, user groups, and the credentials (user name and password) needed to access the following products:
- IT Data Analytics
- TrueSight Presentation Server
You can manage users and user groups via Remedy Single Sign-On, but you must manage the user group-role mapping in IT Data Analytics.
When you configure the Remedy Single Sign-On server (while installing the Console Server), a connection is established between the IT Data Analytics server and the Remedy Single Sign-On server. Additionally, default users and user groups are created in Remedy Single Sign-On and the default user groups are mapped to default roles. This association between users, user groups, and roles can help you easily log on to IT Data Analytics with the default credentials (user name and password) depending on the user role.
To use custom users, make sure that the users are in a user group that is already assigned to a role in IT Data Analytics. If the user group is not already assigned to one of the roles available in IT Data Analytics or if you want to use custom user groups, then you must manually associate the user group with a role by to the topic in Administration > Roles.
For more information about user authentication, see Authenticating users with Remedy Single Sign-On or IT Data Analytics.
The following diagram illustrates a high-level architecture for a single-server deployment with Remedy Single-Sign On enabled:
The following table lists definitions of abbreviations and terminology used in the preceding diagram:
IT Data Analytics server, includes the following components:
|Remedy Single Sign-On
|User-authentication mechanism for integrating with TrueSight Presentation Server
|Deploying IT Data Analytics with Remedy Single Sign-On
|Configuration Database component
|TrueSight Presentation Server
|Integrating with TrueSight Presentation Server
Simple Mail Transfer Protocol
|Collection Data Sources
Data sources (such as log files and Windows events) for monitoring using Collection Station or Collection Agents
|Port numbers used for communicating between components and external systems
|Communication ports and protocols
|TLS 1.2 is supported on all the communication channels marked in green. In some cases, TLS needs to be manually configured.
|TLS considerations for IT Data Analytics
Where to go from here
If you are installing the product for the first time, you can configure the Remedy Single Sign-On server during a custom installation of the Console Server. For more information, see Installing in a multiple-server environment.
If you are upgrading from an earlier version of the product, manually configure the Remedy Single Sign-On server by using the enablesso CLI command CLI command.