Monitoring and managing events

Click the event source icon , which indicates the source of the events that are currently displayed on the Events page. Depending on the source, you see one of the following icons:

• - Indicates that the events are received from all TrueSight Infrastructure Management Servers. This setting is the default.
• - Indicates that the events are received from a remote cell.

View a summary of the events in the events table .

Manage the events table view by using the action menu to create, edit, or delete table views. You can customize the event view by adding or removing columns, changing the column position, or changing the column width.

For more information, see Accessing the event table views from the TrueSight console.

The event title, event quick and custom filters, event group information, and event toolbar, stays in view while you scroll through the event list.

Notes:

• When you migrate the App Visibility server from a TrueSight Presentation Server that has TrueSight Infrastructure Management connected to it to another TrueSight Presentation Server, the migrated applications do not appear with the severity colors. However, when new events are open after migration, the applications appear with the severity colors.
• When you migrate the App Visibility server from one TrueSight Presentation Server to another, the description and importance of App Visibility applications are not migrated to the new TrueSight Presentation Server. As a workaround, do one of the following:
  • (BMC Recommended) Restore the TrueSight Presentation Server back data and configurations from the old to the newly migrated TrueSight Presentation Server.
  • (Alternatively) Use the REST API https://<TSPS FDQN: TSPS port>/tsps/10.0/api/application/list to extract the list of all applications and reuse the data from the API response to get the application descriptions and severities.

Use the event action menu , event toolbar , or the Event Details page to perform event operations such as manage event ownership, set event priority, export event details, and so on.

To perform event operations on multiple events, you can select events and then use the multiple event action menu to perform an event operation.

You can select multiple events in the following ways:

• Select events by pressing Ctrl-click. Doing this helps you select multiple, non-continuous events.
• Select events by pressing Shift-click. Doing this helps you select multiple, continuous events.
• Enable the Show check box for event selection setting and manually select the desired events. With this setting, you cannot make multiple continuous and non-continuous selections by pressing Ctrl-click and Shift-click respectively.

From the action menu , select Save as Preference.

Every time you log on to the TrueSight console and navigate to the Events page, the settings that you last used are displayed. This feature applies to severity, status, event groups filters, and remote cells.

If you do not use this feature, the page is displayed with the following default settings:

Quick status filters: Open, Acknowledged, Assigned, and Blackout filters are selected

Quick severity filters: Critical, Major, Minor, Warning, Information filters are selected

Click the help icon to launch context-sensitive help.

By default, the online version of the documentation is displayed. For working offline, you can download an Adobe Acrobat PDF of this documentation from PDFs and Videos.

View the amount of noise reduction achieved by the product for events coming from all the Infrastructure Management servers including associated remote cells existing in your environment.

Out-of-the-box event admins and super admins can view and click the percentage displayed under Noise Reduction at the top-right of the page to see further details. To enable other users to view noise reduction metrics, administrators can provide the Show Noise Reduction Metrics permission on the Roles tab.

For more information, see Viewing and understanding noise reduction metrics.