Viewing the details of a service

For detailed analysis and remediation, the Service Monitoring page provides you with comprehensive information about each service.

Before you begin

To view the Service Monitoring page and to take action, make sure your TrueSight Infrastructure Management server is registered with TrueSight Presentation Server.

To view service details

  1. In the TrueSight console, select Monitoring > Services.
  2. To view the service details on the Service Monitoring page, use one of the following methods:
    1. Click a service.
    2. Right click a service and select Open link in new tab.
    3. Right click a service and select Open link in new window.

Notes

  • Service Monitoring page is applicable only to the services synchronized from the TrueSight Infrastructure Management version 10.5 and later.
  • The system cross launches to the Infrastructure Management operator console, when you click the services synchronized from the previous versions of TrueSight Infrastructure Management 10.5. For example, version 10.0, 10.1 etc.

The following figure depicts a snapshot of the Service Monitoring page.

The Service Monitoring page contains the following information:

NumberDescription
1Provides you the following options: Launch Infrastructure Management operator console, Save as Preference.
2

Displays the name of the service.

3

Displays the CI Type of the service. There are different CI Types such as Business Service, Activity, Application, Application System etc.

Note

Only for the Business Service CI Type, the sub-types such as: Technical, Business, and Unknown are displayed.

4Displays the priority of the service. The priorities defined for a service are as follows: Highest, High, Medium, Low, Lowest.
5Displays the status of the service. The statuses defined for a service are as follows: Unavailable, Impacted, Minor Impact, Warning, Information, OK, Unknown, and Blackout.
6Collapse service details icon to hide the service details.
7Launches context sensitive help.
8Displays the service model and its associated CIs.
9Displays the events associated with the service.
10Displays the devices associated with the service.
11Displays the applications associated with the service
12Displays the Configuration Items (CIs) which are directly impacting the service.
13

Displays all the parent services of the selected node in a service model. You can click a particular parent service to view its details and the relevant service model.

Note

Only the parent services whose CI types are configured as services are displayed.

 

Note:

You can also monitor the services using TrueOps 10.7 or later mobile app. For details, see Getting started with TrueOps mobile app.


User goals and features

The Service Monitoring page provides you with the capabilities for addressing the following business goals:

GoalDescription and reference

Access the Infrastructure Management operator console to edit service model data

From the action menu, select Launch Infrastructure Management operator console to cross-launch to TrueSight Infrastructure Management operator console.

For information about how to create a service model, see Editing Service Model data in the administrator console.

Note

The Cross Launch to TSIM option is available only to the users having Service-Administrator level access.

Customize the service details view to suit your preferences

From the action menu , select Save as Preference.

Every time you log on to the TrueSight console and navigate to the Service Monitoring page, the settings that you last used are displayed. This feature applies to the Model, Events, and Devices tabs.

Hide the service details to gain more display area for the service model

Use the Collapse Summary icon  to collapse the service details area.

Toggle between displaying and hiding the service details area by using this option.

To view the service model associated with the service

Click the Model tab  to view the service model associated with the service. The service model displays all the CIs associated with the service. You can pinpoint the exact impact area in a service model and drill down to each CI and find its status. For information about service models, see Viewing a service model from the TrueSight console.

To view the events associated with the serviceClick the Events tab  to examine all the events associated with the service as a snapshot of the Events view. For more information about events, see Monitoring and managing events.
To view the devices associated with the service

Click the Devices tab  to examine all the devices associated with the service as a snapshot of the Devices view. For more information about devices, see Monitoring devices from the TrueSight console.

The Devices tab applies only to computer system CIs and not to the other CIs.


To view the applications associated with the serviceClick the Applications tab to examine all the applications associated with the service as a snapshot of the Applications view. For more information about applications, see Monitoring applications .
To view the CIs directly impacting the serviceClick the Impacting Nodes tab to examine all the CIs which are directly impacting the service. The tab displays all the impacted CIs in a tile view. When you click an individual CI, it displays the details associated with that CI. For more information, see Viewing a service model from the TrueSight console.
To view all the parent services of the selected node of a service modelClick the Parent Services tab to examine all the parent services of the selected node in a service model. This feature helps the services operator to view all the potential parent services that may get impacted or that have already been impacted by the selected node.
Launch context sensitive helpClick the help icon  to launch the context-sensitive help. By default, the online version of the documentation is displayed.

Where to go from here

Viewing a service model from the TrueSight console

Related topics

Monitoring services from the TrueSight console


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