Technical bulletin — Impact of Adobe Flash end of life on TrueSight Infrastructure Management and replacement options

Update: December 9, 2020

BMC has tested Flash-based capabilities with the HARMAN Packaged Browser application—Electron/Chromium version. For updates regarding Limited Support, see "Alternatives for customers who want to continue to use the Flash-based BMC products."

Adobe announced the end of development and distribution of Adobe Flash Player by the end of the year 2020. Flash-based capabilities will no longer work effective December 31, 2020. BMC has taken proactive steps over the recent releases to manage the deprecation of Flash-based capabilities in TrueSight Infrastructure Management. BMC has also been providing alternative capabilities for the majority of areas where Flash was used in the past.

BMC recommends that you upgrade to TrueSight Operations Management version 11.3.04 before December 31, 2020 to avoid any problems as a result of the Adobe Flash Player retirement.

Refer to this topic for the answers to these commonly-asked questions.

How can I find out if I am impacted by the end of life of Adobe Flash?

If you are using a TrueSight Infrastructure Management version earlier than 11.3.04, the end of life of Adobe Flash will impact the behavior of your TrueSight Infrastructure Management environment. 

The legacy TrueSight Infrastructure Management operator console uses Adobe Flash and is discontinued in version 11.3.04. However, the TrueSight Infrastructure Management Administration Console does not use Adobe Flash. Therefore, it is not impacted and is still available in TrueSight Infrastructure Management.

What Flash-related changes can I expect when I upgrade to TrueSight Infrastructure Management version 11.3.04?

The following table provides a comparison of the capabilities between version 11.3.04 and earlier versions:

CapabilityOperator console (earlier than 11.3.04)TrueSight console (in 11.3.04)Documentation
Infrastructure ReportsReports tab

Infrastructure Reports


After you upgrade to 11.3.04, you must apply the hotfix to enable the Infrastructure Reports on TrueSight console. For more information, see Technical bulletin — Hotfix for TrueSight Operations Management 11.3.04. Open link

Managing infrastructure reports
Event Rules

Options > Administration tab > Event Rules

Configuration > Notification Rules


  • Event rules workflow is available as notification rules in the TrueSight console.
  • Supported notification types: Email and SNMP Trap
Managing notification rules
Event relationshipsMain drawer > Event CollectorsMonitoring > EventsViewing related events in the TrueSight console
Monitors configuration data (Graph)
  • Main > Devices > Show Monitors > Info Sent > Graph Display
  • Custom Graphs > Graph Display > Monitor Information
  • Graph Display > Monitor Information
Monitoring > Monitor InformationViewing monitor information in the TrueSight console

Attribute Sets

Options > Administration tab > AttributeSet

Configuration > Attribute Sets


Supported attribute set type: External Reports

Configuring attribute sets
Agent ActionsMonitors > Tools Menu > Agent ActionsMonitoring > Devices > Monitors > Agent ActionsExecuting agent actions on a monitor
Configuration ItemsNavigation pane > Find CIMonitoring > Configuration Items

Monitoring configuration items

Viewing configuration item details

Performance diagnostic detailsOptions > Administration tab > Infrastructure Management > Performance DiagnosticsConfiguration > Managed Device > View Performance DiagnosticsViewing Infrastructure Management performance diagnostic details
Send Manual Events

Main drawer > Events > Event > Tools Menu > Send Manual Event(s)

msend CLI

Note: The mposter and msend commands can only be run from the Infrastructure Management server command line window.

mposter and msend CLI commands
ServersCentral Monitoring Administration console > ServersConfiguration > Managed DevicesManaging Infrastructure Management devices from the TrueSight console
RepositoryCentral Monitoring Administration console > RepositoryAdministration > RepositoryManaging the repository and packages
PoliciesCentral Monitoring Administration console > PoliciesConfiguration > Infrastructure PoliciesManaging policies
Global ThresholdsCentral Monitoring Administration console > Global ThresholdsConfiguration > Global ThresholdsConfiguring global thresholds
TimeframesCentral Monitoring Administration console > General > TimeframesConfiguration > Infrastructure Time FramesViewing and managing time frames
ClusterCentral Monitoring Administration console > General > ClusterConfiguration > Integration Service ClustersConfiguring an Integration Service cluster
Event collectorsMain drawer > Event Collectors

Monitoring > Events > View event groups 


  • Many of the out-of-the-box event collectors are available as out-of-the-box event groups.
  • Existing event collectors configured in the Operator console are not migrated to the Manage Event Groups page.
Managing event groups from the TrueSight console

Which features are deprecated when I upgrade to TrueSight Infrastructure Management version 11.3.04?

  • The TrueSight Infrastructure Management operator console is discontinued in 11.3.04. Therefore, you can no longer cross-launch to the Infrastructure Management operator console from the TrueSight console. The TrueSight console, a component of TrueSight Presentation Server, replaces the operator console. 
  • The TrueSight Infrastructure Management SLO console is discontinued in 11.3.04.
  • SNMP Adapter Configuration Manager is discontinued in 11.3.04. You can now compile the MIB files by using the mib2map CLI utility. Open link
  • Support for BMC Impact Model Designer that is used to create service models by using CIs from Atrium CMDB is deprecated in 11.3.04. You can use the Atrium CMDB console by navigating through the Remedy Forms to create service models.

What other enhancements can I expect when I upgrade to TrueSight Infrastructure Management version 11.3.04?

See the  11.3.04 enhancements Open link  topic for the enhancements available in TrueSight Operations Management 11.3.04.

How do I upgrade to TrueSight Infrastructure Management version 11.3.04?

See the following topics in the TrueSight Infrastructure Management deployment documentation:

  • Planning Open link  
  • Supported upgrade paths Open link
  • Upgrading Open link
  • Troubleshooting version 11.3.04 upgrade and post-upgrade issues Open link
    Note: Ensure that you apply the latest hotfix on top of 11.3.04. 

Alternatives for customers who want to continue to use the Flash-based BMC products

HARMAN International Packaged Browser solution

HARMAN International has an exclusive agreement with Adobe to provide extended licensing and support agreements for the enterprise Adobe Flash Player until the end of 2023. For details, go to Open link .

BMC Software provides Limited Support for Adobe Flash-based capabilities in BMC products when used in combination with the HARMAN Packaged Browser application—Electron/Chromium version. Limited Support is provided temporarily until Dec 31, 2021, to cover the time period until customers upgrade to the latest BMC product version that has replaced the Flash-based capabilities.

Adobe Enterprise Enablement for legacy browser versions


The ability to run Adobe Flash Player depends upon the browser vendor's support. Running BMC Software products with outdated browser versions requires you to turn off automatic updates. This approach should be carefully considered and should be in alignment with your company's security group recommendations.

With Adobe Flash Player 32.0 Enterprise Enablement, companies can allow Flash Player content to be loaded from a set of trusted URLs by performing these actions:

  1. To allow Flash to run for a BMC product, in a mms.cfg file, enable the AllowListURLPattern option and add the list of trusted URLs as follows:

    Example AllowListPattern configuration






    For details about the AllowListUrlPattern options, the location of the mms.cfg file for different platforms, and other recommendations from Adobe, see the Adobe Flash Player 32.0 Administration Guide Open link .

  2. Push the mms.cfg file to all browsers that need to continue to use Flash.
  3. Prevent automatic updates of newer browser versions that will not allow Flash Player to load.
    For information about Flash Player automatic updates, go to Open link .

BMC Software has validated the Flash Player will continue to run with Flash Player Enterprise Enablement on these browser versions:

Tested browser versionVendor support
Microsoft Internet Explorer 11 Open link
Mozilla Firefox 83 Open link
Google Chrome 86 Open link

Related topics

Impact of Flash Removal FAQs Open link  on BMC Communities.

Remedy and TrueSight Flash Deprecation Open link  on BMC Communities.

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