Configuring the TrueSight Environment for the BMC Helix Service Resolution integration

This section explains each procedure to configure BMC Helix Service Resolution with TrueSight environment.

Do the following to configure the TrueSight environment for the BMC Helix Service Resolution integration:

1. Enable the DDEN_POLICY_TEST policy.
2. Import certificates into the TrueSight Infrastructure Management server.
3. Configure the Helix Client Gateway.
4. Configure the BMC Helix Service Resolution integration in TrueSight Infrastructure Management.
5. Verify the integration.

Step 1: Enabling the DDEN_POLICY_TEST policy

1. In the TrueSight console, on the Administration tab, click By Policy Type, and select Dynamic Enrichment Policy.
   A list of the dynamic enrichment policies is displayed in the right pane of the Administration View.

2. Right-click the DDEN_POLICY_TEST policy, and select Edit Policy.

3. Select Enabled.

4. In the Match Table section, do the following:

   1. For the Type field, select Enrichment Match Table from the drop-down list.

   2. Enter enrich-helix-IS in the Tag field.

   3. For the Data File field, browse and select the helixISMatchTableData.baroc file present in the <Infrastructure Management server Installation Directory>\pw\server\etc\<pn_cell_directory>\kb\data directory.

Step 2: Importing certificates into the TrueSight Infrastructure Management server

Do the following:

1. Obtain the certificates from the Helix Network team or use the following URL to download them:

   https://testssl.onbmc.com/
   The following certificates are required:

   • Name: digicert_global_root.cer
     Alias: rootCA

   • Name: digicert_sha_256.cer
     Alias: intermediateCA

   • Name: onbmc_wildcard.cer
     Alias: onbmc_wildcardCA 

   Keystore location

   The cacerts keystore is located at < TrueSight Infrastructure Management Installation Directory>/pw/jre/lib/security.

   The pnserver.ks keystore is located at < TrueSight Infrastructure Management Installation Directory>/pw/pronto/conf.

2. On the computer where the  TrueSight Infrastructure Management server is installed, back up the following files:

   1. < TrueSight Infrastructure Management Installation Directory>/pw/jre/bin/lib/security/cacerts
   2. < TrueSight Infrastructure Management Installation Directory>/pw/jre/bin../../pronto/conf/pnserver.ks
3. Run the following commands in the order shown below:

   1. keytool -printcert -sslserver <helix server name:port> -rfc | keytool -importcert -keystore ../lib/security/cacerts -storepass changeit -noprompt -alias rootCA -file digicert_global_root.cer

   2. keytool -printcert -sslserver <helix server name:port> -rfc | keytool -importcert -keystore ../lib/security/cacerts -storepass changeit -noprompt -alias intermediateCA -file digicert_sha_256.cer

   3. keytool -printcert -sslserver <helix server name:port> -rfc | keytool -importcert -keystore ../lib/security/cacerts -storepass changeit -noprompt -alias onbmc_wildcard -file onbmc_wildcard.cer

   4. keytool -printcert -sslserver <helix server name:port> -rfc | keytool -importcert -keystore ../../pronto/conf/pnserver.ks -storepass get2net -noprompt -alias rootCA -file digicert_global_root.cer

   5. keytool -printcert -sslserver <helix server name:port> -rfc | keytool -importcert -keystore ../../pronto/conf/pnserver.ks -storepass get2net -noprompt -alias intermediateCA -file digicert_sha_256.cer

   6. keytool -printcert -sslserver <helix server name:port> -rfc | keytool -importcert -keystore ../../pronto/conf/pnserver.ks -storepass get2net -noprompt -alias onbmc_wildcard -file onbmc_wildcard.cer

4. Restart the  TrueSight Infrastructure Management server.

Step 3: Configuring the BMC Helix client gateway

1. Install the Helix client gateway. For information, see the  the BMC Helix documentation .
2. Back up the kwic_config.xml file. <Where is the file located?>
3. Copy the kwic_config.xml file to the proper location. <Need info. From where do you copy it? What is the proper location to paste?>

Step 4: Configure the BMC Helix Service Resolution integration TrueSight Infrastructure Management

1. Edit the host's file. Add the IP address of the gateway, and point it to ONMBC-s as shown below: <Which file? where is it located?>
   <gateway ipaddress> ONMBC-s
2. Log in to the  TrueSight Infrastructure Management console.
3. In the top right corner, click Options and then click Administration.
4. In the Integrations area, click Edit.
   
5. Select the Service Desk Integration checkbox. 
   
   
   
6. Add information in the following fields for the Helix AR Server:

   1. AR Server Hostname: ONBMC-s

   2. AR Server Port: dev-4600, qa-4700, prod-4800

   3. AR Server User

   4. AR Server password

7. Add information in the following fields for the Helix Midtier server:

   1. MidTier Server Hostname: <customer name>-<dev or qa or prod>.onbmc.com

   2. MidTier Server Port: 8080, 443

8. Select a MidTier Server protocol.

9. Click Apply and then click Close.

Step 4: Verifying the integration

1. Log in to the TrueSight Infrastructure Management console.
2. In the top right corner, click Options and then click Administration.
3. In the One Click Validation area, click Test.
4. Under Validate Intelligent Ticketing Integration With Single Click, click Test.
5. If errors appear, click the Click here to see the resolution for validation test errors link.