TrueSight Infrastructure Management architecture and components

The components of TrueSight Infrastructure Management enable event management, service impact management, performance monitoring, and performance analytics. Collectively, these components serve as a data provider to the Presentation Server. The following diagram provides the high-level architecture of the Infrastructure Management components, which are part of the larger TrueSight Operations Management system. 

Related topics

Deployment use cases and best practices for Infrastructure Management Open link

Network port schematics for Infrastructure Management Open link


Changes to infrastructure monitoring administration

TrueSight Infrastructure Management components

The following sections describe the interfaces, servers, and data collectors that make up the TrueSight Infrastructure Management system. 

TrueSight Operations Management core components

The TrueSight Operations Management solution provides the interface for monitoring data from product components, such as TrueSight Infrastructure Management and TrueSight App Visibility Manager. Authentication and permissions are provided by Remedy Single Sign-On. The following table describes the purpose of each core component.


Presentation Server

The TrueSight Presentation Server hosts the web-based TrueSight console functions and consumes data from various TrueSight products to provide a consolidated set of views for monitoring the infrastructure, real and synthetic applications, and capacity planning. In addition to data presentation, the TrueSight Presentation Server performs functions such as role-based access control and data management functions such as storage and persistence.

Presentation server overview
TrueSight console

The TrueSight console is hosted on the Presentation Server.

System administrators use the TrueSight console to configure the TrueSight Presentation Server, to connect to the data providers, and to integrate with other products and components. System administrators can also use the TrueSight console to view the users and user groups defined in the Remedy SSO Admin Console.

IT Operations and other specialists use the TrueSight console to monitor applications, events, and devices, or to diagnose problems.

TrueSight console overview

Remedy SSO consoleSystem administrators use the Remedy SSO Admin console to  Creating and managing local users and groups (roles), Open link which is viewable in the TrueSight console.Remedy Single Sign-On at-a-glance

TrueSight Infrastructure Management interfaces

In addition to the Operations Management interfaces, the TrueSight Infrastructure Management system provides additional interfaces for consuming the data collected and processed by this system and for configuring and customizing the system. The following table describes each interface and it's purpose.

Infrastructure Management operator console

IT Operations and specialists use the TrueSight console to perform the day-to-day operations of monitoring the infrastructure. 

From the TrueSight console, you can cross-launch to the BMC TrueSight Infrastructure Management operator console for select functionality.

Infrastructure Management operator console
Infrastructure Management administrator console

System administrators and service model administrators use the administrator console to modify the TrueSight Infrastructure Management Server, the Integration Service, and service models. The administrator console also provides access to event management policies, the dynamic data editor, and the services editor.

Infrastructure Management administrator console

BMC Atrium Explorer and BMC Impact Model Designer

Service model administrators use BMC Impact Model Designer to create and design service impact models and edit the service model components that are imported and synchronized with the BMC Atrium CMDB. BMC Impact Model Designer uses the same user interface as Atrium Explorer. You can use both of these products to create service models; however, BMC Impact Model Designer contains some unique functionality not available in Atrium Explorer.

Administrators can launch BMC Atrium Explorer from the administrator console to access the BMC Impact Model Designer.

BMC Impact Model Designer

Command Line Interface

(not shown in the illustration)

Infrastructure Management provides the following CLIs:

  • Infrastructure Management Command Line Interface — Provides an alternative to using the Administrator Console for Infrastructure Management setup operations, as well as the ability to perform diagnostics on your system.
  • Server Cell Command Line Interface — Provides a method to control the operation of the cells.
  • Publishing Server Command Line Interface — Configures and controls the Publishing Server, the Infrastructure Management component that publishes service impact models.
Command Line Interface

BMC Impact Integration Web Services (optional)

BMC Impact Integration Web Services provides operations for web service clients to exchange events and data with cells. BMC Impact Integration Web Services perform the following functions:

  • Send events to cells
  • Polling events propagated by cells
  • Query data and events from cells
  • Query class definitions from cells
BMC Impact Integration Web Services

TrueSight Infrastructure Management Server

The Infrastructure Management Server receives events and data from the following sources:

  • PATROL Agents
  • Event Management Cells
  • Third-party event and data sources

After the Infrastructure Management Server collects this information, it processes events and data using a powerful analytics engine and additional event processing instructions stored in its database. The Infrastructure Management Server can also leverage a service model (built within the Infrastructure Management Server or published from the Atrium CMDB) to map data and events in context with business services. You can deploy one or more Infrastructure Management servers. 

For more information, see Deployment use cases and best practices for Infrastructure Management Open link  in the deployment documentation.

The TrueSight Infrastructure Management server consists of the following functions and components. For more information, see Infrastructure Management Server.


Publishing Server

The Publishing Server is an application that publishes a service model to the Server Cell.

Publishing Server

Publishing Server architecture

Server Cell (event and service impact management)

The Server Cell functions as part of the TrueSight Infrastructure Management Server to provide local event and service impact management. The Server Cell also associates events with service model components and calculates the components’ statuses.Infrastructure Management cells and Knowledge Base

Event Enrichment cell (Remote Cell)

Installed separately from the Infrastructure Management Server, the Remote Cell functions as part of a larger distributed network of cells that propagate events to the Server Cell.

If service impact management is implemented, the Remote Cell also associates events with service model components and calculates the components’ statuses. If service impact management is not implemented, then the cell is simply an event management cell.

Infrastructure Management cells and Knowledge Base

Self-monitoring service


The Infrastructure Management Self-Monitoring Service monitors the health of all the components of Infrastructure Management, including the following components:

  • TrueSight Infrastructure Management Server
  • Integration Service
  • PATROL Agent

Viewing the health of the Infrastructure Management components from the operator console

Infrastructure Management Server database

The Infrastructure Management Database acts as a central repository for all the monitor configuration and statistical data in the TrueSight Infrastructure Management Server.

You can leverage the local SAP SQL Anywhere ASA database provided or utilize a separate a remote Oracle database.

Infrastructure Management database

TrueSight Infrastructure Management Integration Service

The Integration Service manages events from event sources such as PATROL Agents, event adapters, and SNMP traps, and forwards performance data to the Infrastructure Management Server. 

For more information about the integration service, see Infrastructure Management Integration Service. For information about the deployment of these components, see Integration Service host deployment and best practices for event processing and propagation Open link


Event Management Cell (optional)

The Integration Service processes forward events to event management cells running on the Integration Service hosts. These event management cells filter and enhance events, and then forward the events to event management cells used for correlation.

Note: The Event Management cell is not required in order to forward events to the TrueSight Infrastructure Management Server; however, BMC recommends that you install the event management cell on all of the Integration Service host computers as a best practice. For details, see Integration Service host deployment and best practices for event processing and propagation Open link  

Infrastructure Management cells and Knowledge Base
BMC Event Adapters (optional)

BMC Event Adapters prepare non-PATROL source event data, such as SNMP traps, for processing by the cell event processor. Event Adapters read or monitor external event sources from IT assets, format the collected information as cell events, and send these events to the Server Cell.

Best practice: BMC Event Adapters are installed when you install the Infrastructure Management Server and the Integration Service; however, BMC recommends that significant non-PATROL event collection be dedicated to other event management cells.

BMC Event Adapters

PATROL Agent and Knowledge Module (KM)

The PATROL Agent and Knowledge Module (KM) monitors the Integration Service host processes.

BMC PATROL for BMC ProactiveNet Self Monitoring 1.1 Open link

Event and performance data

Events are collected from the following sources:

  • PATROL – PATROL Agents can be configured to generate events about metrics. As a best practice, the PATROL Agent is configured to generate nonperformance, availability-related events, binary events, and events from the Knowledge Module (KM).
  • TrueSight Infrastructure Management Server – The TrueSight Infrastructure Management Server can be configured to generate performance-related events.
  • Adapters – Events from other sources can be processed by event adapters such as SNMP adapters and log file adapters. All events from various sources are sent to event processing cells for correlation, deduplication, filtering, normalization, and enrichment.

Performance data is collected from PATROL Agents or from other sources such as BMC Portal and Microsoft System Center Operations Manager, using the appropriate adapters. Not all performance data has to be forwarded to the Infrastructure Management Server. Performance data can be collected and stored at the PATROL Agents and visualized as trends in the Infrastructure Management console without streaming the data to the Infrastructure Management Server.


PATROL Agents collect performance data and generate events for availability metrics. Both performance data and events from PATROL are streamed though the Integration Service hosts before passing them on to the Infrastructure Management Server.

BMC PATROL Agent 11.0 Open link


Monitoring solutions consist of one or more knowledge modules (KMs). A KM is a set of instructions that PATROL Agent uses to monitor objects in your environment.

Infrastructure Management provides an extensive set of out-of-the-box PATROL Monitoring Solutions that collect performance data from applications, databases, servers, hypervisors, cloud components, middleware, hardware, and storage.

Monitoring solutions

Transaction response time

User transaction monitors collect performance data, such as response time, for web applications and web pages.

User Transaction monitors
Third-party data sourcesThird-party data adapters provide a mechanism for external applications to funnel data into Infrastructure Management. Data adapters facilitate the synchronization of performance data collected by specific monitoring solutions into Infrastructure Management for further analysis.BMC adapters and third-party data adapters

For information about event and performance data propagation, see Integration Service host deployment and best practices for event processing and propagation Open link  

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