Installing in Windows Environment

You can install PATROL Agent using either the default or custom installation type. Regardless of the type of installation you select, you must repeat this installation process for each computer on which you want to install PATROL Agent.

Note

By default, the default installation type configures the PATROL Agent to connect through port 3181. If you want to connect the agent from a different port, use the custom installation type.

Before you begin

  • You must have created the PATROL default account.
  • Add the DNS entry corresponding to the host computer in the \WINDOWS\SYSTEM32\drivers\etc\hosts file.

To install using the default installation type

  1. From the PATROL for Microsoft Windows Servers CD or from an installation image that has been electronically downloaded from an EPD site and extracted, run setup.exe.
    When installing on a Windows Server in application mode or with Citrix Metaframe installed, perform the following steps to launch the installation utility:
    1. From a command line, change to the directory where the installation utility is located and enter the following command to change to installation mode:

      change user/install
    2. Enter the following command to start the installation Web server

      setup.exe -serveronly

      A message box is displayed that shows the URL to use to connect to the installation Web server.
    3. On another computer with a browser, start the browser.
    4. Connect to the installation Web server from the browser to start the installation utility by using the URL that is displayed in the message box on the computer on which you are installing the product.
  2. In the Welcome to the Installation Utility window, click Next to begin your installation.
  3. Review the license agreement, select Accept, and click Next to continue.
  4. In the Select Installation Option window, select I want to install products on this computer now and click Next to continue.
  5. In the Select Type of Installation window, select Default and click Next to continue.
  6. In the Specify Installation Directory window, accept the default directory and click Next to continue.
  7. In the Select System Roles window, select any or all of the following roles to indicate the components that you want to install and click Next:
    • If you are installing to a computer that hosts or will host only a PATROL Console for Windows, select Console Systems.
    • If you are installing to a computer that hosts or will host a PATROL Agent, select Managed Systems.
    • If you are installing to a computer that hosts or will host the PATROL Central Operator - Web Edition, or the PATROL Console Server select Common Services.
  8. From the Select Products and Components to Install window, select components that you want to install or accept the defaults and click Next.
  9. In the PATROL Default Account Properties window, enter the user name and password that you want to use for your PATROL default account and click Next. This window is displayed only when you are installing a product that requires a PATROL logon.
    You should have created this account manually before you began to install PATROL. (For more information, see Installation account.)
  10. In the Review Selections and Install window, review your selections and, to make changes, click Back or, to start installing, click Start Install.
    A status window opens that contains current messages, current milestones, and percentage complete.
  11. When the status window reports that the installation is 100% complete, click Next to view the results window. (Next does not appear until the installation is 100% complete.)
  12. (Optional) In the results window, click View Log to review the details of the installation.
  13. Click Finish to close the installation utility.

To install using the custom installation type

  1. From the PATROL for Microsoft Windows Servers CD or from an installation image that has been electronically downloaded from an EPD site and extracted, run setup.exe.
    When installing on a Windows Server in application mode or with Citrix Metaframe installed, perform the following steps to launch the installation utility:
    1. From a command line, change to the directory where the installation utility is located and enter the following command to change to installation mode:

      change user/install
    2. Enter the following command to start the installation Web server:

      setup.exe -serveronly

      A message box is displayed that shows the URL to use to connect to the installation Web server.
    3. On another computer with a browser, start the browser.
    4. Connect to the installation Web server from the browser to start the installation utility by using the URL that is displayed in the message box on the computer on which you are installing the product.
  2. In the Welcome to the Installation Utility window, click Next.
  3. In the Review License Agreement window, review the license agreement, select Accept and click Next.
  4. In the Select Installation Option window, select I want to install products on this computer now and click Next.
  5. From the Select Type of Installation Window, select Custom and click Next.
  6. In the Specify Installation Directory window, enter the directory where the products that you select will be installed and click Next.
    The PATROL product directory is appended to the path that you enter in this step. You will specify the PATROL product directory in step 6.
  7. In the Select System Roles window, select any or all of the following roles to indicate the components that you want to install and click Next:
  8. From the Select Products and Components to Install window, select the items that you want to install, and click Next.
  9. In the Provide the PATROL 3. x Product Directory window, enter in the PATROL 3. x Product Directory field the directory in which you want to install PATROL for Windows Servers as appropriate for your installation.
    This directory is appended to the base directory path that is shown in the BMC Products Installation Directory field entered in step 6.
  10. If the PATROL Default Account Properties window appears, enter the user name and password that you want to use for your PATROL default account and click Next. This window is displayed only when you are installing a product that requires a PATROL logon.
    You should have created this account manually before you started the installation process. (For more information, see Installation account.)
  11. In the Complete the Confirm BMC Product Startup Information window, perform the following steps (this window does not appear if you are not installing into a managed system):
    1. In the Specify the Current Agent Port Number field, enter the port number that you want the PATROL Agent to use. The default is 3181.

      Note

      If your previous installation used a different port number, change the default to the current port number for the PATROL Agent.

    2. In the Restart the PATROL Agent automatically? field, click Yes or No.
  12. In the Review Selections and Start Install window, review the selections and, to make changes, click Back or, to start installing, click Start Install.
  13. When the status window reports that the installation is 100% complete, click Next to view the results window. (Next does not appear until the installation is 100% complete.)
  14. (Optional) In the results window, click View Log to review the details of the installation.
  15. Click Exit to close the installation utility.
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