Downloading the installation files

Downloading the installation utility and the product files

You obtain the product installation files by downloading them from the BMC Electronic Product Distribution (EPD) website. Your ability to access product pages on the EPD website is determined by the license entitlements purchased by your company. To understand which files you are entitled to download, access the license entitlements for your product. 


Note

Create a directory in which to place the downloaded files. On Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure. 

The following table provides links to the page in the EPD website that contains the installation files for this product. From the EPD page you can select and download the installation files for your platform. Access to the EPD website requires that you provide your BMC Support credentials. You might also be prompted to complete the Export Compliance Form.

ComponentEPD LinkInstallation file names
PATROL Installation Utility 11.0.00

EPD link to download PATROL Installation Utility

  • Windows  - ins_WINDOWS_11000.zip
  • Linux/Unix - ins_ALL_11000.tar

PATROL Agent 11.0.00

EPD link to download PATROL Agent

  • Windows - PIA_WINDOWS_11000.zip
  • Linux/Unix - PIA_ALL_11000.tar

Where to go from here

Carefully review the System requirements for your platform and other tasks necessary for setting up the installation environment. You must perform these tasks before you launch the installation program.

  • To view the installation instructions, see Installing
  • To view the upgrade instructions, see Upgrading
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