Downloading the installation utility and the product

This section provides information for downloading BMC PATROL for Citrix XenApp and XenDesktop 2.0 from the BMC Electronic Product Distribution (EPD) website.

To download the installation utility and the product from the EPD website

1. Create a directory in which to place the downloaded files.

   Note

   On Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure.

2. Go to http://www.bmc.com/available/epd.html.
3. At the logon prompt, enter your user ID and password, and click Submit.
4. On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue.
5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, per the EPD site help; otherwise, skip to step 6.
6. Verify that the correct profile is displayed for your download purpose.
7. You can download the installation utility and the product by using the Component View,

Using Component View 

1. In the Filter Products field, type BMC PATROL Installation Utility.

2. Click Go.

3. In the right pane, click BMC PATROL Installation Utility.
4. In the Version: list, select 9.6.02, and click Go.

5. In the Products tab, select the check box next to the file.
   
   

   Link title	Actual file name
   BMC PATROL Installation Utility Version 9.6.00 - Windows Only	ins_WINDOWS_9600.zip

6. To download the selected files, click Download (FTP) or Download Manager:
   • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
   • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
     This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.
7. Click Back to Product List. 
8. In the Filter Products field, type BMC PATROL for Citrix XenApp and XenDesktop.
9. Click Go.
10. In the right pane, click BMC PATROL for Citrix XenApp and XenDesktop.
11. In the Version: list, select 2.0.00, in Platform: list, select Microsoft Windows/NT and click Go.

12. In the Products tab, select the check box next to the file.

    Link title	Actual file name	Platform
    BMC PATROL Version 2.0.00 for Citrix XenApp and XenDesktop	btk_ALL_2000.zip	Microsoft Windows/NT

13. To download the selected files, click Download (FTP) or Download Manager: 
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.

Installing the product 

Before you begin

You must install the product on the following computers:

• Hosts that are running the PATROL Agent
• Hosts that are running the PATROL Console

Before you install the product, complete the following steps:

1. Stop the PATROL Agent.
2. Back up the PATROL_CACHE directory.
3. Delete all BMC PATROL for Citrix XenApp files from the PATROL_CACHE directory.
4. Back up the PATROL_HOME/lib/knowledge and PATROL_HOME/lib/psl directories.

To install the BMC PATROL for Citrix XenApp and XenDesktop 2.0.00

1. 1. Extract the installation utility:

      • For Windows, double-click ins_WINDOWS_9600.zip.
        
        The contents of the files are extracted into the bmc_products subdirectory.
   2. Extract the product files:
      • For Windows, double-click btk_ALL_2000.zip
        
        The contents of the files are extracted into the bmc_products subdirectory. 

   3. From the bmc_products directory, run the installation utility:

      • For Windows, double-click setup.exe

   4. Follow the on-screen instructions until the Select Products and Components to Install page is displayed. 

   5. On the Select Products and Components to Install page, select BMC PATROL for Citrix XenApp and XenDesktop 2.0.00

   6. Follow the on-screen instructions to complete the installation.

      After you complete the installation steps, you can delete the temporary directory and its contents.