Orientation
Monitor logs from multiple environments and use Log Explorer to analyze logs and get to the root cause of the issue that you are troubleshooting by using BMC Helix Log Analytics.
The following image depicts how BMC Helix Log Analytics interacts with other products available in BMC Helix.
Note that BMC Helix Developer Tools contains integrations to support log collection for BMC Helix Log Analytics.
Product overview
Analyze log files from multiple environments and applications and get to the root cause of the issue that you are troubleshooting by using BMC Helix Log Analytics. It is an open, scalable, and secure product that reduces the time required to search log files to troubleshoot an issue. It provides you with multiple options such as search field, time range, and more, to narrow down your search results.
BMC Helix Log Analytics is part of the BMC Helix IT Operations Management solution. It is built on a microservices-based architecture and is available both as a SaaS service and on-premises deployment. You access BMC Helix Log Analytics through BMC Helix Portal, which is the launchpad to your licensed BMC Helix services. BMC Helix Portal provides a single, unified view for an improved end-user experience. You perform user management and tenant management functions from BMC Helix Portal.
The following video (2:41) shows a high-level summary of the features in BMC Helix Log Analytics.
Product roles
The user roles and their product goals are shown in the following image:
Product documentation
The BMC Helix Log Analytics documentation helps new and experienced users implement or use this product. Based on your role, the following sections of the documentation are recommended:
Role and permissions in BMC Helix Log Analytics
The following table lists the Operator and Administrator roles used in BMC Helix Log Analytics, the permissions assigned to it, and its responsibilities.
Use cases | Application or Service > Resource > Permission | Description |
|---|---|---|
| loganalytics > logs > manage | All roles (operators and administrators) require this permission to access and analyze logs in BMC Helix Log Analytics. |
| Collect logs | loganalytics > logs > manage loganalytics > logs > ingest intelligent-integrations > integrations > manage intelligent-integrations > integrations > view intelligent-integrations > connectors > manage intelligent-integrations > connectors > view | Assign view permission for viewing rights only. For create, edit, and delete permissions, assign the manage permission. You might want to assign view permissions to operators to view the configurations for log collection. However, administrators require all - manage, ingest, and view - permissions to collect logs. |
| Configure log enrichment | loganalytics > logs > manage loganalytics > enrichment_sources > manage loganalytics > enrichment_sources > view loganalytics > log_policies > manage loganalytics > log_policies > view | Assign view permission for viewing rights only. For create, edit, and delete permissions, assign the manage permission. You might want to assign view permissions to operators to view the enrichment configurations. However, administrators require both manage and view permissions to configure log enrichment. |
For information about assigning permissions, see
Setting up roles and permissions.
in the BMC Helix Portal documentation.
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