Orientation

Monitor logs from multiple environments and use Log Explorer to analyze logs and get to the root cause of the issue that you are troubleshooting by using BMC Helix Log Analytics.

The following image depicts how BMC Helix Log Analytics interacts with other products available in BMC Helix.


Product overview

BMC Helix Log Analytics is a SaaS solution that combines broad capabilities across log monitoring with a cloud native containerized microservices architecture. It enables fast deployment and upgrades, elastic scalability, enterprise grade high-availability and performance along with the reduced infrastructure costs that come with a SaaS deployment model. The solution features a modern user experience to streamline log monitoring.

The following video (3:17) shows a high-level summary of the features in BMC Helix Log Analytics.


 https://youtu.be/jCyvpSNPbe8

Product roles

The user roles and their product goals are shown in the following image:

Product documentation

The BMC Helix Log Analytics documentation helps new and experienced users implement or use this product. Based on your role, the following sections of the documentation are recommended:


Role and permissions in BMC Helix Log Analytics

The following table lists the Operator and Administrator roles used in BMC Helix Log Analytics, the permissions assigned to it, and its responsibilities.

Use cases

Application or Service > Resource > Permission 

Description
  • Analyze logs
  • Create dashboards and visualizations

loganalytics > logs > manage

All roles (operators and administrators) require this permission to access and analyze logs in BMC Helix Log Analytics.

Collect logs

loganalytics > logs > manage

loganalytics > logs > ingest

intelligent-integrations > integrations > manage

intelligent-integrations > integrations > view

intelligent-integrations > connectors > manage

intelligent-integrations > connectors > view

Assign view permission for viewing rights only. For create, edit, and delete permissions, assign the manage permission.

You might want to assign view permissions to operators to view the configurations for log collection. However, administrators require all - manage, ingest, and view - permissions to collect logs.

Configure log enrichment

loganalytics > logs > manage

loganalytics > enrichment_sources > manage

loganalytics > enrichment_sources > view

loganalytics > log_policies > manage

loganalytics > log_policies > view

Assign view permission for viewing rights only. For create, edit, and delete permissions, assign the manage permission.

You might want to assign view permissions to operators to view the enrichment configurations. However, administrators require both manage and view permissions to configure log enrichment. 

For information about assigning permissions, see  Setting up roles and permissions. Open link in the BMC Helix Portal documentation.

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