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Note

   

This documentation supports the 20.21.02 version of BMC Helix Remedyforce.

To view an earlier version, select the version from the Product version menu.

BMC Helix Remedyforce 20.21.02

Release notes and notices


Consult the following table for a list of notices and information about updates to BMC Helix Remedyforce. 

To view information about the self and auto upgrade push dates for the latest release, see  Release schedules Open link . 

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Related topics

Known and corrected issues

Supported browsers, mobile devices, and integrations

Supported languages and locales

Support information

Date

Title

Summary
December, 202120.20.01.114.60: Preview for Patch 3 for version 20.20.01

Patch 2 of BMC Helix Remedyforce 20.21.02 has the following updates:

Corrected issues: For information about issues corrected in this patch, see Known and corrected issues.

Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.21.02 Patch 2 sandbox testing guidelines

August, 2021

20.21.02 enhancements

The following features are available in this initial release of BMC Helix Remedyforce 20.21.02:

  • Lightning web components
    • Allow clients to submit tickets based on templates
    • Allow clients to copy, close, and reopen service requests and tickets
    • Allow clients to save service requests as drafts
    • Allow clients to submit or delete drafts of service requests
    • Allow clients to view tasks linked to tickets and service requests
    • Allow clients to search records and submit requests from the search page
    • Allow clients to view broadcasts
    • Allow clients to view self-help articles and their details
  • What else changed in BMC Helix Remedyforce 20.21.02?
    • Allow clients to use lookup filters on ticket and service request forms
    • Remedyforce Marketplace no more exists
    • Replacement of Salesforce legacy API versions up to 30 with the latest version

Note:

Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.21.02 sandbox testing guidelines.


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Last modified by Sirisha Dabiru on Feb 13, 2023
release_notes_and_notices new fixes release_notes enhancements

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