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Release notes and notices


Consult the following table for a list of notices and information about updates to BMC Helix Remedyforce. 

To view information about the self and auto upgrade push dates for the latest release, see Release schedules. 

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Related topics

Known-and-corrected-issues

Supported-browsers-mobile-devices-and-integrations

Supported-languages-and-locales

Support-information

Date

Title

Summary

December, 2021

Patch 2 of BMC Helix Remedyforce 20.21.02 has the following updates:

Corrected issues: For information about issues corrected in this patch, see Known-and-corrected-issues.

Testing guidelines: For information about the testing guidelines, see BMC-Helix-Remedyforce-20-21-02-Patch-2-sandbox-testing-guidelines

August, 2021

The following features are available in this initial release of BMC Helix Remedyforce 20.21.02:

  • Lightning web components
    • Allow clients to submit tickets based on templates
    • Allow clients to copy, close, and reopen service requests and tickets
    • Allow clients to save service requests as drafts
    • Allow clients to submit or delete drafts of service requests
    • Allow clients to view tasks linked to tickets and service requests
    • Allow clients to search records and submit requests from the search page
    • Allow clients to view broadcasts
    • Allow clients to view self-help articles and their details
  • What else changed in BMC Helix Remedyforce 20.21.02?
    • Allow clients to use lookup filters on ticket and service request forms
    • Remedyforce Marketplace no more exists
    • Replacement of Salesforce legacy API versions up to 30 with the latest version

Note:

Testing guidelines: For information about the testing guidelines, see BMC Helix Remedyforce 20.21.02 sandbox testing guidelines.


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